Ratings based on 298 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.8 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler from Chicago
Posted 6 Feb 2020
very nice hotel
perhaps some attention needs to be paid to replenishing shampoo/soap in the wellness area
by A verified traveler
Posted 20 Sep 2019 on Hotels
The hotel was even better than we expected from the advertisements that led us to choose it. We stayed for three nights and would happily have stayed longer. The catering for breakfast was first class as was everything about the hotel. No effort was spared to help guests to be comfortable.
by A verified traveler
Posted 31 Aug 2019 on Hotels
by A verified traveler
Posted 5 Mar 2018 on Hotels
Nice hotel in a nice location, with a very good breakfast selection. Prices are reasonable and food is great. What dented our experience was the inconsistent level of friendliness of the staff, which ranged from a genuine very eager to please to (from a UK perspective plain) rude.
Recommended
for Everyoneby A verified traveler from new zealand
very nice hotel. every thing is your finger tips
Posted 3 Jan 2017
Pros: everything
Cons: just the speed of the wifi was slow
everything about the hotel was very good. especially for an english speaking person. food was very good and is such a nice place for a holiday.
Recommended
for Everyoneby A verified traveler from Germany
Beautiful hotel
Posted 3 Jun 2016The hotel fits perfectly into this great place. The room is great, as well as the restaurants, breakfast and Spa. Rent a bicycle to explore the town or cross the street to the beach. I'll come back!
by Thomas from Zug
Great Hotel for relexed weekend
Posted 5 Jan 2016 on HotelsGreat Hotel for a relaxed stay - very friendly staff - great opening hours for spa and breakfast
Only minus: Pools in the spa area are fairly small and not very warm (no jacuzzi)- Breakfast was good overall good but for hotels at this price & star level they usually tent to be a bit better
by A verified traveler
Good facilities, service needs improving.
Posted 17 Apr 2012
Pros: The pool and spa area are very relaxed. Good food at the chilled out bistro.
Cons: Some of the staff. I suspect its a management issue as some departments are very good and others verging on awful. The inconsistency is striking.
Hotel is new and shiny and the facilities are clearly the best in town. However, the service level is patchy and does not reflect the excellent infrastructure. Credit where it’s due, the restaurant staff are very good. The food outlets we tried, the main restaurant and the bistro bar, both ran very well.
The front desk and the bar service however are not delivering 5 star service. The front desk team seemed unsure about everything. Whilst we were there the internet went down i.e. both the business centre and the wifi. There seemed no urgency to do anything about this. By day 4 when we left, still not working. I imagine that had the tills stopped then the IT hiccup might have been fixed! There is a lot of technology in this hotel and they must have in-house IT. Totally unacceptable at these prices and more annoying by the shrugging of shoulders when asked when it would be fixed. The bar area too is most unwelcoming verging on intimidating.
Overall not good enough to guarantee a return visit.
by A verified traveler from Berlin
Posted 5 Nov 2024
Wir waren ja schon öfter hier. Einfach ein tolles Hotel. Service super. Frühstück, Bar und Restaurants toll. Service aufmerksam und freundlich. Wir kommen gerne wieder.
by A verified traveler
Posted 5 Oct 2024
Grandioses Frühstück, tolle Zimmer, super nettes Personal.
