Ratings based on 454 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Oct 2024
This is not a 4 star hotel. I don’t understand how it got this rating. Hotel is outdated. Bathroom had a weird scent. No amenities (shampoo/conditioner/lotion). The hotel entrance smells like a pool. Checked out the hot tub and it was not hot at all. Sauna was nice downstairs.
An annoying part was that they will charge you for the bathrobes if you do not bring them down when you check out. So not only do you have to make sure you have everything packed- you have to remember to bring down bathrobes with your luggage.
by A verified traveler from Annapolis
Posted 22 Oct 2024
by A verified traveler
Posted 15 Oct 2024
This hotel was very good. The only challenging thing was parking. We walked to dinner. Very quiet
by A verified traveler
Posted 17 Aug 2024
by A verified traveler
Posted 13 Aug 2024
This hotel is nothing like what is advertised on the web.
We are a family of 3, they gave us a room with one queen bed for all of us. The room was super tiny. The toilet smelled bad, shower edges were dirty. Breakfast buffet was not fresh, the fruit salad I grabbed taste old.
I spent the night there because we got to the hotel late. Thankfully we were able to book another hotel, but so inconvenient after a long flight and having our little one with us.
by A verified traveler
Posted 4 Aug 2024 on Hotels
Excellent weather, staff very friendly and hotel ver pleasant. This was the second time staying at this hotel but 10 years apart. Still a fantastic hotel to travel around central Switzerland. Great access by rail and boat to all around lake luzern and further afield.
by A verified traveler
Posted 15 Jul 2024 on Hotels
by A verified traveler
Posted 13 Jul 2024 on Hotels
by A verified traveler from Harrisburg
Posted 8 Jul 2024
This hotel is very dated and there is next to nothing to do in the area. Do not book the Corner Suite if you don't want to share your patio/balcony with 2 other rooms -- super awkward to walk out on the patio when we first arrived, turn around and see our next door neighbor sprawled out on the bed. You're also not allowed to have any visitors in your room past 10:00pm so our friends weren't even allowed to walk past the front desk to our room to come have a drink in our room that we paid a ridiculous amount for. Very disappointing. I understand not throwing loud parties but that was not the case. Overall, the views were pretty but the location was inconvenient with nothing around. We would not choose to stay here again.
by A verified traveler from Dexter
Posted 1 Jul 2024
This hotel was nice and walkable to train station. Limited dining options outside of hotel and if you want to go anywhere, you have to go on a train ride. Really not a 4 star hotel.
