Ratings based on 455 Verified Reviews
3.9 Room cleanliness
4.2 Service & staff
3.8 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 7 Jan 2025
Comment from Hotel Management
8 Jan 2025 by Sam Patel , Hotel Management
Dear Derek, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. At Best Western we strive every day to provide superior customer service. I am sorry we were not able to do that for you. I hope you will consider staying with us again so that we can have another chance to provide you with exceptional service.Regards, Guest Relations
by A verified traveler
Posted 26 Dec 2024
Comment from Hotel Management
31 Dec 2024 by Sam Patel , Hotel Management
Dear Diane, I want to start by apologizing to you for not meeting your expectations. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Regards, Guest Relations
by A verified traveler
Posted 20 Dec 2024
Comment from Hotel Management
8 Jan 2025 by Sam Patel , Hotel Management
Thank you for your stay! We look forward to serving you again in the future
by A verified traveler
Posted 19 Nov 2024
Good
by A verified traveler
Posted 19 Nov 2024
by A verified traveler
Posted 18 Nov 2024
Old but well kept up facility.
Comment from Hotel Management
8 Jan 2025 by Sam Patel , Hotel Management
Thank you for your stay! We look forward to serving you again in the future
by A verified traveler
Posted 17 Nov 2024
Excellent
Comment from Hotel Management
8 Jan 2025 by Sam Patel , Hotel Management
Thank you for your stay! We look forward to serving you again in the future
by A verified traveler from El Dorado
Posted 16 Nov 2024
good people
by A verified traveler
Posted 30 Oct 2024
The room I stayed in had recent updates that was good. The room was clean and easily accessible.
by A verified traveler
Posted 27 Oct 2024
When we asked for extra pillow and blanket they did not provide extras. Also the mattress felt like if you were sleeping in a rock. The bathroom door kept getting stuck and wouldnt open.
Comment from Hotel Management
29 Oct 2024 by Sam Patel , Hotel Management
Dear MaribelThank you for sharing your feedback with us. We sincerely apologize for the experience you had during your stay. Your concerns are important to us, and we take them seriously.We strive to provide a positive experience for all our guests, and it seems we fell short in your case. We hope to have the opportunity to serve you better in the future.Best regards,Sam Patel
