Ratings based on 855 Verified Reviews
2.9 Room cleanliness
3.4 Service & staff
3.2 Room comfort
2.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Dec 2024
So all night we were awake with arguing and yelling crack heads.Dogs barking. Trash everywhere. Drug deals happening in the open. First room was absolutely disgusting with odor of urine and plain filth. We we given another room but didn’t change the things that were happening all night. We stayed here before with no issues. But never again. Even if we’re free. Absolutely horrendous
Comment from Hotel Management
18 Dec 2024 by FD, Hotel Management
We sincerely apologize for the issues you encountered during your stay. The disturbances, room condition, and overall environment you described are unacceptable and far from the experience we strive to provide. We are taking your feedback very seriously and will address these concerns with our team to ensure this does not happen again. Thank you for bringing this to our attention, and we hope you might consider giving us another chance in the future.
by A verified traveler from Riverside
Posted 16 Dec 2024
Great room, very spacious
Comment from Hotel Management
18 Dec 2024 by FD, Hotel Management
Thank you, Lourdes, for your kind review! We're thrilled you enjoyed the spacious room and hope to welcome you back soon!
by A verified traveler
Posted 13 Dec 2024
Comment from Hotel Management
18 Dec 2024 by FD, Hotel Management
Thank you, Megan, for the fantastic 5-star review! We’re so glad you’re enjoying your stay. If there’s anything we can do to make it even more comfortable, please let us know. We’re happy to have you with us!
by A verified traveler
Posted 12 Dec 2024
by A verified traveler from Hemet
Posted 5 Dec 2024
Room was awful, as soon as I lay down on bed I got all itchy, bed was not in a good condition and all worn out, 1 chair that had a dip in the middle signs of several years of use and colors fading, couldn't sit there at all. Bugs in restroom and toilet seat was loose/broken. Bathroom extractor made more noise than a diesel big rig.
by A verified traveler
Posted 2 Dec 2024
Its okay
by A verified traveler
Posted 27 Nov 2024
by A verified traveler
Posted 26 Nov 2024
the tv didnt work. i went to go tell the front desk and they said they would inform maintenance, which meant ntn to me being as i was checking out the next day. How about giving me a new room, a new tv, some type of compensation , an apology not even. horrible service and their pool is always down
by A verified traveler
Posted 22 Nov 2024
This property has roaches and mice in rooms. The rooms looked very dirty. There were a lot of homeless outside in the parking lot who would skateboard right next to the room doors at all times of the day. Would definitely not recommend this place to anyone.
Comment from Hotel Management
22 Nov 2024 by FD, Hotel Management
Thank you for sharing your feedback. We deeply regret the issues you encountered, including cleanliness, pests, and parking lot activity. This is not the standard we strive for, and we’re addressing these concerns with improved cleaning, pest control, and security measures.We value your input and welcome the chance to discuss further.
by A verified traveler
Posted 3 Nov 2024
Good
Comment from Hotel Management
3 Nov 2024 by FD, Hotel Management
Thank you for your feedback. We're glad to hear you had a good experience. If there's anything we can improve, please let us know. We look forward to welcoming you back soon!
