Ratings based on 766 Verified Reviews
4.2 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Nov 2024
The venue took the money even though I'd cancelled. Then I called the hotel and was informed that I would be issued a refund. However when Expedia contacted them, they refused. £155.
Comment from Hotel Management
21 Nov 2024 by Shendish Manor, Hotel Management
Your comments are not a true reflection of what happened, as you did not cancel your booking with Expedia and so as a no show at the hotel, the Expedia virtual card provided by them to the hotel, was charged to pay for your room. Expedia asked the hotel if we would refund and we declined as the room was not cancelled. They accepted that and you should always ensure future bookings are cancelled correctly before deadlines I would suggest.
by A verified traveler
Posted 21 Nov 2024
Comment from Hotel Management
26 Nov 2024 by Shendish Manor, Hotel Management
Hi Induka,Thank you for your feedback regarding your recent stay. We apologise that you were disappointed by some aspects of your stay.
by A verified traveler
Posted 15 Nov 2024
Great
Comment from Hotel Management
26 Nov 2024 by shendish Manor, Hotel Management
Hi Marc,Thank you for taking the time to provide feedback regarding your stay. We are pleased to read that all aspects of your stay were enjoyed.
by A verified traveler
Posted 23 Oct 2024
I enjoyed my first visit here for a business trip and will probably book it again as I felt safe and the staff were great. The only downside for me was That the whole hotel felt like it needed some TLC. I didn’t spend much time in the room but it was nice and large but my windows were dirty. Unfortunately the shower in my bathroom was dreadful. I did mention it when leaving the hotel so they could look into it.
Comment from Hotel Management
5 Nov 2024 by shendish Manor, Hotel Management
Thank you for your feedback regarding your recent stay. We apologise that you were disappointed by some aspects of your stay. Your comments have been passed to the relevant Department Managers for review.
by A verified traveler
Posted 15 Sep 2024
Comment from Hotel Management
16 Sep 2024 by shendish Manor, Hotel Management
Thank you for taking the time to provide feedback regarding your stay. We are pleased to read that all aspects of your stay were enjoyed.
by A verified traveler
Posted 9 Sep 2024
Beautiful location and lovely room. Chelsea was very welcoming on the reception.
Comment from Hotel Management
10 Sep 2024 by Shendish Manor, Hotel Management
Thank you for taking the time to provide feedback regarding your stay. We are pleased to read that all aspects of your stay were enjoyed.
by A verified traveler
Posted 21 Aug 2024 on Hotels
Shower head not fixed, damaged. AC not working.
Comment from Hotel Management
2 Sep 2024 by Shendish Manor, Hotel Management
Thank you for your feedback regarding your recent stay. We apologise that you were disappointed by some aspects of your stay. Your comments have been passed to the relevant Department Managers for review.
by A verified traveler
Posted 8 Aug 2024
It’s a nice retreat and perfect for rest and relaxation. The food was great too. Nice getaway and affordable too.
Comment from Hotel Management
12 Aug 2024 by Shendish Manor, Hotel Management
Thank you for taking the time to provide feedback regarding your stay. We are pleased to read that all aspects of your stay were enjoyed.
by A verified traveler
Decent, rude staff
Posted 31 Jul 2024 on HotelsClean place, decent average room, rude staff. Staff fairly hostile and unwelcoming, with a distinctive lack of hospitality. Room was up 3 flights of stairs with no lift or assistance with luggage. We booked breakfast and dinner there to simplify our trip. Honestly wish we hadn't- I'd have rather given my money to a more pleasant establishment. In the end I tried to minimise my contact with staff to avoid checking out early.
Comment from Hotel Management
1 Aug 2024 by Shendish Manor, Hotel Management
Thank you for your feedback regarding your recent stay. We apologise that you were disappointed by some aspects of your stay. Your comments have been passed to the relevant Department Managers for review.
by A verified traveler
Posted 28 Jul 2024 on Hotels
Comment from Hotel Management
1 Aug 2024 by Shendish Manor, Hotel Management
Thank you for your feedback regarding your recent stay. We apologise that you were disappointed by some aspects of your stay. Your comments have been passed to the relevant Department Managers for review.
