Ratings based on 962 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Nov 2024
Very good hotel.
Stayed here for a visit to the Zoo.
by A verified traveler
Posted 17 Nov 2024
Very polite staff members who go out of their way to assist. Big shout out to Sylvie and Vicki they were outstanding. We'll done for impeccable service.
Comment from Hotel Management
18 Nov 2024 by Hotel Operations Manager , Hotel Management
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Ellie
by A verified traveler
Posted 17 Nov 2024
Really lovely room, very clean. Just what was needed
Comment from Hotel Management
18 Nov 2024 by Hotel Operations Manager , Hotel Management
Thanks for the review, LauraA comfortable bed is important for a good night's sleep, glad to see you enjoyed it!Making sure you have a clean and comfortable room is our housekeeping team's top priority. All the best,Ellie
by A verified traveler from Killingworth
Posted 7 Nov 2024
Decent stay. Bed was comfy. The room could do with a little more attention when it came to cleanliness. Walls need a lick of paint around the entrance
Comment from Hotel Management
8 Nov 2024 by HOM, Hotel Management
Thanks for the amazing rating, Thomas. We set a high standard for cleanliness and apologise that we missed the mark here. We'll communicate this back to our housekeeping team. We hope to see you again and All the best, Ellie - Hotel Operations Manager.
by A verified traveler
Posted 27 Oct 2024
.
Comment from Hotel Management
29 Oct 2024 by Hotel Operations Manager, Hotel Management
Thank you for recommending us in your review!All the best, Ellie -
by A verified traveler
Posted 24 Oct 2024
The hotel staff were very helpful but the building itself is looking a bit tired.The food was lovely and penty of it.
the familly rooms are not really familly rooms they are very small on space and the children have to share a bed 2 single pull outs would have been better.
Comment from Hotel Management
25 Oct 2024 by Hotel Operations Manager , Hotel Management
Thanks for the review, yvieThe team will be happy to see they made a good impression.Please know that room sizes are available to view before you book.All the best,Ellie
by A verified traveler
Posted 7 Oct 2024
Breakfast was abysmal, had to wait 20 mins for food, gave up!!!!
Comment from Hotel Management
8 Oct 2024 by Hotel Operations Manager , Hotel Management
Thanks for the review, DavidWe're sorry that the service didn't live up to the standard we're known for. We will share your feedback with the team to make sure that we do better.Ellie
by A verified traveler
Posted 21 Sep 2024
Comment from Hotel Management
23 Sep 2024 by Hotel Operations Manager , Hotel Management
Thanks for the review, CatherineEllie
by A verified traveler
Posted 16 Sep 2024
Really helpful & friendly staff. We discovered our shower wasn’t working at around 10pm & they swiftly arranged a replacement room.
Comment from Hotel Management
17 Sep 2024 by Hotel Operations Manager , Hotel Management
Thanks for the review, Marie The team will be happy to see they made a good impression.All the very best,Ellie
by A verified traveler
Posted 11 Sep 2024
I like customer service and transportation
There were no shopping area or restaurants atound
Comment from Hotel Management
12 Sep 2024 by HOM, Hotel Management
Wow, 5-stars! Thanks so much, muhombi. We hope to see you again and All the best, Ellie - Hotel Operations Manager
