Ratings based on 1,201 Verified Reviews
4.1 Room cleanliness
4.4 Service & staff
4.2 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Nov 2024
Staff are awesome
by A verified traveler
Posted 20 Nov 2024
by A verified traveler from Saskatoon
Posted 19 Nov 2024
Very friendly and helpful staff
by A verified traveler
Posted 18 Nov 2024
The staff person was the highlight. Made sure we felt welcome and knew about all the amenities offered. The room was fair for the price. However, the facility does not appear that it has been updated in a long time. The parking is tight with only one exit/enter. The carpets were worn and torn in areas. The pool was down with no prior notice. Its located right off the main strip and city sounds are prominent. It definitely is not an 8.4 star as advertised but in my opinion about a 7. If the pool is open... The staff and price make it a good stay.
Comment from Hotel Management
18 Nov 2024 by Matt, Hotel Management
Dear Robert,Thank you for taking the time to share your feedback about your recent stay at the Baymont Inn Helena. We appreciate your honest review.We're glad to hear that you enjoyed your interaction with our staff. Our team strives to provide excellent service, and we're happy to know that we met your expectations in that regard.We understand your concerns about the age of the facility and the condition of the carpets. We are constantly working to improve our property and will take your feedback into consideration for future renovations.Regarding the pool closure, we apologize for any inconvenience this may have caused. We strive to provide accurate information to our guests and will work to improve our communication in the future.We appreciate your feedback on the parking situation and noise levels. We will continue to monitor these areas and explore potential solutions.Once again, thank you for your feedback. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable stay.
by A verified traveler
Posted 17 Nov 2024
The reception area looks really clean and the set up is “inviting “.
by A verified traveler
Posted 14 Nov 2024
by A verified traveler
Posted 14 Nov 2024
by A verified traveler
Posted 13 Nov 2024
Bed was comfy, pillows were small and not very good. Pool and hot tub were closed due to State Regulations. That being said, it was a place to sleep.
by A verified traveler from roy
Posted 12 Nov 2024
Room smelled bad, tub was chipped woth mold. The pool they advertised was not open.
Comment from Hotel Management
18 Nov 2024 by Matt, Hotel Management
Dear Stephanie.Thank you for bringing these issues to our attention. We sincerely apologize for the negative experience you had during your stay.It’s unacceptable that the room wasn’t up to our standards, and we’ll immediately address the cleanliness and maintenance issues you mentioned. We’ll also investigate why the pool was closed without proper notification.We value your feedback and will use it to improve our services. We hope to have the opportunity to welcome you back in the future and provide you with a much better experience.
by A verified traveler
Posted 11 Nov 2024
When I arrived for my stay, the front desk clerk informed me that their pool was closed. I appreciated the up front info given so that I could decide to go elsewhere. I had my 9 year old grandson with me, who had endured ;-) a three hour car ride while looking forward to playing in the pool, so I attempted to find an alternate hotel. The clerk told me that he could cancel the room but that I would have to call Expedia to get my money back. I wasn't feeling well, my phone was almost dead, and good luck ever getting Expedia to answer. By the time I left the lobby half an hour later, I was in tears and decided to just give up on getting the money back. I am not a wealthy person and had chosen this hotel because of the price, pool, and free breakfast. We were in town to watch the Special Olympics basketball team.which a friend coaches.
I finally found another hotel, apparently the only one with an open pool in town, but had to pay more than double the price. After getting my phone charged, I saw that I had missed several calls. Much to my surprise, they were from the clerk, Chris, at the Baymont. He had gone above and beyond for me and talked to his manager, who then contacted Expedia to make sure that they refunded my money.
I would choose the Baymont next time I am in town even though I didn't stay there this time. It is so rare to get that kind of compassionate customer service these days. I am forever grateful! Thank you, and may God bless your business!
