Ratings based on 666 Verified Reviews
2.5 Room cleanliness
3.1 Service & staff
2.6 Room comfort
2.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Nov 2024
I did not care for all the druggies staying/living there. A lot of crime seems to happen at this place. Upon walking to the stairwell to go upstairs, we noticed a lot of blood on the sidewalk and handrailing. Noticed drug deals going on in front of rooms, in the walkways. Traffic coming n going at all times of the day n night.
Our heater for our room did not work and room was not very clean. Toilet was filthy.
I would not recommend this place to anyone. Should see about getting some of my money back, bad place to send your customers
Comment from Hotel Management
27 Nov 2024 by General Manager, Hotel Management
Dear Gary,Thank you for your feedback. Please accept our sincere apologies for any discomfort you felt during your visit. Your feedback is concerning and not reflective of our standards. While we cannot control the area outside of our hotel, the safety of our guests is of the utmost importance, and we try our best to ensure a secure environment on our property. We will address your concerns with our team to ensure we are offering the best experience for all our guests. We hope for the opportunity to provide a better stay in the future.
by A verified traveler
Posted 14 Nov 2024
Would NOT recommend! Room was filthy. Nothing seemed to be clean at all. The shower head was broken and leaked everyhwere. When staff was informed and a switch to a new room was requested, it was denied. Left ASAP
Comment from Hotel Management
19 Nov 2024 by Guest Relations, Hotel Management
Dear Tonya,Please accept our apologies for any inconvenience during your recent stay. What you've described does not reflect the typical experience of our guests. Rest assured, we will share your comments with our team to ensure we are meeting our high standards of comfort, cleanliness, and hospitality going forward. It was a pleasure having you here, and we hope to have another chance to change your perceptions in the future.
by A verified traveler from helena
Posted 31 Oct 2024
by A verified traveler
Posted 14 Oct 2024
This place is terrible. It was $80 for a dirty room with a door that has clearly been locked in at least once and is still broken. There is no telling if the need was changed before we got there, but it sure did not look like it. Tweakers and junkies all over the place, and the facilities were truly filthy. There aren’t a lot of options in Helena but there had to be something better. Maybe a shelter.
Comment from Hotel Management
21 Oct 2024 by Guest Relations, Hotel Management
Dear Liam,We appreciate you taking the time to leave us your feedback. Please accept our apologies for any upkeep or cleanliness concerns during your visit, as both of these matters are incredibly important to us. Our team is dedicated to improving for the future, so we'll be sure to look into all of your comments internally and make changes where necessary. We hope you'll give us another chance soon; we're confident that we can impress you.
by A verified traveler
Posted 14 Oct 2024
by A verified traveler from helena
Posted 11 Oct 2024
by A verified traveler
Posted 23 Sep 2024
by A verified traveler
Posted 23 Sep 2024
The room was NOT clean, there was trash everywhere outside next the the trash cans.
Comment from Hotel Management
29 Sep 2024 by Guest Relations, Hotel Management
Dear Ashely,We're sorry to hear that you didn't have a good time with us. Our housekeeping team will be sure to look into all of your comments internally and make improvements where necessary, as we always want to ensure that our guests have the best experience possible. Thank you and we hope you will give us another chance soon.
by A verified traveler
Posted 22 Sep 2024
The room stunk of cigarettes, the blanket had cigarette burns and the sheets where disgusting, the pillows smelled like pee and the bed stunk too, went to the office and asked for a new sheet and air freshener…they didn’t have either…was told that house keeping would bring me a new sheet and they never did. The bathroom wall looked like it had been peed on, the bathroom sink had a syringe lid and hair in it, the toilet had toilet paper floating in it. Tv didn’t work, another room was blaring music and you could hear people yelling and screaming, as well as dogs barking. A car alarm went off around 1am and it blared for nearly an hour. The outside area was filthy. They might be concerned cheap but tbh they should pay you to stay there. I recommend spending the extra $10-20 to go somewhere else.
Comment from Hotel Management
26 Sep 2024 by Guest Relations, Hotel Management
Dear Crystal,Thank you for staying with us and taking the time to leave your concerns. We deeply apologize that the room was not up to your expectations. This does not reflect our standards of cleanliness that we take pride in as a hotel and we will be reviewing this with our housekeeping staff to ensure proper protocols are being followed. We hope you will reconsider visiting us again so we can provide a more seamless, clean experience.
by A verified traveler
Posted 19 Sep 2024
Poor check in 3 tries to get a clean room , outside area in poor condition
Comment from Hotel Management
23 Sep 2024 by Guest Relations, Hotel Management
Dear Lyndon,Thank you for staying with us and taking the time to provide your feedback. We understand your frustrations and apologize that your room and our amenities were not up to your expectations. This is not the experience we strive to provide and we will address this with our staff, as we always welcome opportunities to improve our hospitality. We wish you safe travels.
