Ratings based on 554 Verified Reviews
3.3 Room cleanliness
3.8 Service & staff
3.2 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Nov 2024
Noting
Comment from Hotel Management
19 Nov 2024 by Linton Rediresponse Specialist, Hotel Management
Hello Zoila, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN HELEN and I were disappointed to see your 2/5 score following your stay. In the future, please consider adding additional comments to your survey to let us know where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you for choosing to stay under our roof. We hope we have the opportunity to see you again in the future. Sincerely, Linton Red Roof Management RediResponse Specialist
by A verified traveler from Hialeah
Posted 7 Nov 2024
The staff was very weird and they looked like they were high
Comment from Hotel Management
19 Nov 2024 by Sharma RediResponse Specialist, Hotel Management
Dear Yeny,Thank you for taking the time to tell us about your experience at the RED ROOF INN HELEN. I am sorry that your experience did not meet your expectations due to your encounter with our staff. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area.Very truly yours,SharmaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 3 Nov 2024
I need a basic stay for this weekend since most of the time I had to be out the hotel , it was clean , quiet , enough for me . Thank you
by A verified traveler
Posted 27 Oct 2024
The office staff are nice, polite, welcoming!
Comment from Hotel Management
6 Nov 2024 by Samantha RediResponse Specialist, Hotel Management
Dear Elizabeth,Thank you for taking the time to write a review of your stay at the RED ROOF INN HELEN. I am happy you were pleased with our nice, polite and welcoming office staff. We at Red Roof, aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit, prompting your 5/5 score. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,SamanthaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 23 Oct 2024
Comment from Hotel Management
7 Nov 2024 by Kamaria RediResponse Specialist, Hotel Management
Hello Michael, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN HELEN and I are disappointed to see your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Kamaria Red Roof Management RediResponse Specialist
by A verified traveler
Posted 18 Oct 2024
Dirty
Comment from Hotel Management
24 Oct 2024 by LaTunde RediResponse Specialist, Hotel Management
Dear Odette,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN HELEN. Red Roof sincerely appreciates your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the cleanliness. We ultimately aim for all our guests to have a positive, clean and comfortable stay, so disheartened to hear this was not the impression left with you. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,LaTundeRed Roof Management RediResponse Specialist
by A verified traveler
Posted 15 Oct 2024
Do not recommend
Comment from Hotel Management
22 Oct 2024 by Chirell RediResponse Specialist, Hotel Management
Dear Melissa,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Helen. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience, resulting your 2/5 score. You indicated that you would not recommend our location which is disheartening. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,ChirellRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 15 Oct 2024
Great place to stay. Staff was amazing and helpful.
Comment from Hotel Management
21 Oct 2024 by Samantha RediResponse Specialist, Hotel Management
Dear Edward,Thank you for taking the time to write a review of your stay at the RED ROOF INN HELEN. I am happy you found our hotel to be a great place to stay and was pleased with our helpful staff. We at Red Roof, aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,SamanthaRed Roof ManagementRediResponse Specialist
by A verified traveler from Winchester
Posted 10 Oct 2024
Comment from Hotel Management
12 Oct 2024 by Nishaye RediResponse Specialist, Hotel Management
Dear Samuel, Thank you for taking a moment to complete our survey from your recent stay at the Red Roof Inn Helen. We are sorry you had a less than satisfactory experience, prompting your 1/5 rating. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you’re in the area. Sincerely,NishayeRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 8 Oct 2024
Comment from Hotel Management
10 Oct 2024 by Kerry-Lee RediResponse Specialist, Hotel Management
Dear Gary, We at the RED ROOF INN HELEN are thrilled to have earned your perfect scoring of 5/5 in regards to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring. We hope to see you again soon. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist
