Ratings based on 965 Verified Reviews
3.8 Room cleanliness
4.3 Service & staff
4.0 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Jan 2025
Broken shower, light bulb out in bathroom, common areas and halls, steps dirty. Ice machine on second floor not working. Dining area staff inappropriate conversations with other staff, unprofessional. Good breakfast options. Plenty of towels,
by A verified traveler
Posted 1 Jan 2025
We had an enjoyable excellent stay; would very much recommend.
Comment from Hotel Management
2 Jan 2025 by Sophia CSR, Hotel Management
Hi Scotty,Thank you for your glowing feedback! We're delighted to hear that you had an enjoyable and excellent stay. Your recommendation means a lot to us, and we look forward to welcoming you back for another exceptional visit in the future.
by A verified traveler
Posted 1 Jan 2025
I arrived at 1 a.m. with my family after driving all the way from Miami, and we spent an hour waiting to check in because, according to the receptionist, the room that had been assigned to me had already been rented out. During this time, my children, exhausted from the trip, were sleeping on the furniture in the lobby.
At 2 a.m., the receptionist finally realized that no one was actually in my assigned room and that the issue was simply a problem with the lock that wouldn’t open. I understand this kind of thing can happen to anyone, but I find it unacceptable that she didn’t know whether the room was available or not, especially considering I paid $300 for just a few hours of such poor service.
On top of that, at 10:30 a.m., someone from the hotel opened the door to the room without knocking, and this happened while my kids were in the shower. After such a long trip, this hotel honestly left me with a bad impression.
I don’t like leaving negative reviews, but I cannot recommend this place.
Comment from Hotel Management
2 Jan 2025 by Sophia CSR, Hotel Management
Hi Lily,Thank you for sharing your feedback, and we deeply apologize for the challenges you experienced during your stay. The delay at check-in was due to a lock issue in the assigned room, which appeared barred from the inside, raising concerns about occupancy. After a thorough review, the room was confirmed vacant and promptly resolved. Regarding the door incident, while we provided a late checkout, it’s possible there was a miscommunication with housekeeping, who are trained to announce themselves before entering. We regret any inconvenience this caused and appreciate your patience. Your comments will help us improve, and we hope to have the opportunity to provide you with a seamless experience in the future.
by A verified traveler
Posted 31 Dec 2024
Staff was amazing, very friendly and helpful. Good breakfast with variety and hot food. Rooms were large and comfortable.
Comment from Hotel Management
1 Jan 2025 by Sophia CSR, Hotel Management
Hi Joyce,Thank you for your wonderful feedback! We're thrilled to hear you enjoyed your stay and that our amazing staff made a positive impression with their friendliness and helpfulness. It's great to know you appreciated the breakfast variety and hot options, as well as the spacious and comfortable rooms. We look forward to welcoming you back for another exceptional stay!
by A verified traveler
Posted 31 Dec 2024
Ok place to stay ,close to all attractions
Comment from Hotel Management
1 Jan 2025 by Sophia CSR, Hotel Management
Hi Carlos,Thank you for your feedback! We're glad to hear you found our location convenient and close to local attractions. If there's anything we can do to make your next stay even better, please let us know. We hope to welcome you back in the future!
by A verified traveler
Posted 30 Dec 2024
Comment from Hotel Management
1 Jan 2025 by Sophia CSR, Hotel Management
Hi Lisa,Thank you for your 4-star rating! We're glad to hear that you enjoyed your experience with our service. We always strive to provide the best possible experience for our customers, so if there is anything that we could improve upon, please do not hesitate to let us know. We appreciate your feedback and hope to serve you again in the future.
by A verified traveler
Posted 29 Dec 2024
Comment from Hotel Management
30 Dec 2024 by Sophia CSR, Hotel Management
Dear Guest,Your generous 5-star rating fills us with gratitude and motivates us to continue providing exceptional service. We are delighted that you had a pleasant stay and look forward to the chance to assist you again soon.
by A verified traveler
Posted 28 Dec 2024
Comment from Hotel Management
30 Dec 2024 by Sophia CSR, Hotel Management
Hi Michael,We appreciate you taking the time to give us a 4-star rating. We are glad to learn that you had a positive experience with our service. If there is anything specific that you think we could improve upon to earn that fifth star, please do not hesitate to let us know. We are always looking for ways to enhance our offerings and provide the best possible experience for our guests. We hope to have the opportunity to serve you again in the future.
by A verified traveler
Posted 28 Dec 2024
This was a good stay for couple of nights to explore the Helen town. The room was clean, but we faced a problem with the door lock, which was fixed by the staff by letting us know the we had to manually lift the door latch to make it secure and lock, which was inconvenient every time.
Overall we enjoyed the stay given the locality, good included breakfast option & the courtesy of the staff.
Comment from Hotel Management
30 Dec 2024 by Sophia CSR, Hotel Management
Hi Mithun,Thank you for sharing your experience! We’re glad to hear that you enjoyed your stay, found the room clean, and appreciated the included breakfast and our courteous staff. However, we apologize for the inconvenience caused by the door lock issue and appreciate your patience while our team assisted you. Your feedback helps us improve, and we hope to welcome you back for an even more seamless stay in the future.
by A verified traveler
Posted 28 Dec 2024
Need clean
Comment from Hotel Management
30 Dec 2024 by Sophia CSR, Hotel Management
Hi Ana,Thank you for your feedback. We regret that cleanliness fell short of your expectations during your stay. Your comments are important to us, and we will address this with our housekeeping team to ensure improvements are made. We hope you’ll consider giving us another opportunity to provide a better experience in the future.
