Ratings based on 971 Verified Reviews
3.9 Room cleanliness
4.3 Service & staff
4.0 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Nov 2024
Can hear a pin drop in this hotel. Guests running upstairs sounds like something is going to come through the roof. To no avail, had to ask concierge to have guests quiet down twice (sleeping baby). From 2/nd floor can hear guests screaming in pool. We’ve been up literally all night.
Comment from Hotel Management
2 Nov 2024 by Sophia CSR, Hotel Management
Dear Guest,Thank you for your feedback. We sincerely apologize for the noise disturbances you experienced during your stay, especially with a sleeping baby. We understand how important a peaceful environment is for our guests, and we regret that we fell short in this regard. Your comments will be addressed with our team to improve our noise control measures. We appreciate your understanding and hope to provide you with a more restful experience in the future.
by A verified traveler
Posted 31 Oct 2024
Comment from Hotel Management
1 Nov 2024 by Sophia CSR, Hotel Management
Hi Edward,Being awarded a 5-star rating from our guests is incredibly gratifying and fuels our commitment to delivering exceptional service. We are thrilled that you enjoyed your stay, and we are eagerly looking forward to your return on your future journeys.
by A verified traveler
Posted 28 Oct 2024
Comment from Hotel Management
30 Oct 2024 by Sophia CSR, Hotel Management
Hi Thomas,We are glad you had a nice stay with us, and we appreciate your rating. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay.
by A verified traveler
Posted 28 Oct 2024
Cards did not work first time we tried to get into the room. Showerhead did not fit into the ceiling properly. Shower was cold the second morning of our stay. Other than that, everything was great. Beds comfortable, room clean, breakfast delicious.
Comment from Hotel Management
30 Oct 2024 by Sophia CSR, Hotel Management
Dear Guest,Thank you for your feedback! We’re glad to hear that you found the beds comfortable, the room clean, and enjoyed the breakfast. However, we apologize for the issues with your key card, the showerhead, and the cold shower on the second morning. Your comments are important to us, and we will address these concerns with our maintenance team to ensure improvements are made. We appreciate your insights and hope to provide you with an even better experience during your next stay!
by A verified traveler
Posted 27 Oct 2024
We came in super late at 1am and the went above and beyond. I wish I could remember yeh young girls name at the front desk. We needed milk for our little one and she got everything we needed. The food staff lady was amazing as well taking good care of our little ones with a snack.
Comment from Hotel Management
30 Oct 2024 by Sophia CSR, Hotel Management
Hi Christy,Thank you for sharing your wonderful experience! We're thrilled to hear that our front desk staff went above and beyond to assist you, especially at such a late hour. It’s great to know that the food staff also provided excellent service to your little ones. We appreciate your kind words and will make sure to recognize our team for their outstanding hospitality. We hope to welcome you back soon!
by A verified traveler
Posted 27 Oct 2024
Comment from Hotel Management
30 Oct 2024 by Sophia CSR, Hotel Management
Hi Alma,Thank you for your 4-star rating! We're glad to hear that you enjoyed your experience with our service. We always strive to provide the best possible experience for our customers, so if there is anything that we could improve upon, please do not hesitate to let us know. We appreciate your feedback and hope to serve you again in the future.
by A verified traveler
Posted 27 Oct 2024
Great location
Comment from Hotel Management
30 Oct 2024 by Sophia CSR, Hotel Management
Hi Diego,Thank you for your feedback! We’re glad to hear you enjoyed the great location. We hope to welcome you back soon for another visit!
by A verified traveler
Posted 27 Oct 2024
Our room was very tiny, the toilet was not fastened to the floor properly, the tub had a bench across the middle of the toilet 1that would not lift up, faucet safely valve was broken and the stopper in the tub was broken. We asked to be moved but was told they were completely booked. So, we checked out and found another hotel. For a $300 room it was a ripoff.
Comment from Hotel Management
30 Oct 2024 by Sophia CSR, Hotel Management
Hi Joan,I’m very sorry to hear about your experience. It’s unacceptable that your room did not meet basic standards, including the issues with the toilet, tub, and faucet. We understand how frustrating it must have been to request a move and be told the hotel was fully booked, leading you to seek alternative accommodations. Your feedback is important, and we will address these concerns with our maintenance team to prevent similar situations in the future. We appreciate you bringing this to our attention and hope to provide you with a better experience should you choose to stay with us again.
by A verified traveler
Posted 26 Oct 2024
Comment from Hotel Management
30 Oct 2024 by Sophia CSR, Hotel Management
Hi Hector,Being awarded a 5-star rating from our guests is incredibly gratifying and fuels our commitment to delivering exceptional service. We are thrilled that you enjoyed your stay, and we are eagerly looking forward to your return on your future journeys.
by A verified traveler
Posted 23 Oct 2024
Nice location
Comment from Hotel Management
23 Oct 2024 by Sophia CSR, Hotel Management
Hi William,I am delighted to hear your last-minute getaway was perfect. We appreciate your positive feedback and hope to welcome you back for another wonderful stay whenever you're ready.
