Ratings based on 897 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 Oct 2024
The location adjacent to the river view was outstanding.
Access to local transportation and dining areas was outstanding.
Comment from Hotel Management
5 Oct 2024 by Heidelberg Marriott Hotel, Hotel Management
Dear Guest,On behalf of the entire hotel team, I want to thank you for sharing your experience. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Kind regards,Karina WinklerGuest Relations Manager
by A verified traveler
Posted 29 Sep 2024
Great hotel and nice area
Comment from Hotel Management
29 Sep 2024 by Heidelberg Marriott Hotel, Hotel Management
Dear Mohammad,On behalf of the entire hotel team, I want to thank you for sharing your experience. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Manjol SollovaManager on Duty
by A verified traveler
Posted 28 Sep 2024
Fantastic staff on checkin. Easy parking on location. Short waterside walking into downtown Heidelberg. If you plan shopping or castle tour then it would be more advantageous to drive instead of walking.
Comment from Hotel Management
28 Sep 2024 by Heidelberg Marriott Hotel, Hotel Management
Dear Donald,On behalf of the entire hotel team, I want to thank you for sharing your experience. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Manjol SollovaManager on Duty
by A verified traveler
Posted 15 Sep 2024
I had a great time in this hotel.
Comment from Hotel Management
16 Sep 2024 by Heidelberg Marriott Hotel, Hotel Management
Dear Azalea,On behalf of the entire hotel team, I want to thank you for sharing your experience. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Manjol SollovaManager on Duty
by A verified traveler
We won't be coming back
Posted 12 Aug 2024 on HotelsBooked two rooms for our family, got put on different floors at opposite side of hotel.
Room was comfortable and clean, though bathroom very much in need of refurbishment.
Read the fine print: what looks like complimentary water in the rooms is actually €5 each.
Came down to restaurant at 9pm to have dinner on patio, was told it was no longer possible to get service on patio. Sat inside, watching those out on patio get full dinner service. Our drinks came after our food.
Breakfast buffet was good.
€25 for overnight parking, such a racket.
Overall, a disappointing experience, not worth nearly what we paid. We'll certainly be coming back to Heidelberg, but not to the Marriott.
Comment from Hotel Management
12 Aug 2024 by Heidelberg Marriott Hotel, Hotel Management
Dear Guest,Thank you for taking the time to share your experience with the Heidelberg Marriott Hotel. Please accept our sincere apologies for the inconvenience you may have experienced. We take great pride in ensuring our guest’s satisfaction. Unfortunately, we did not meet your—or our own—expectations. Our goal is to address your concerns so that we can ensure you have an exceptional experience on your next visit.We would like to regain your trust and hope to serve you again in the future. All the best,Karina WinklerGuest Relations Manager
by A verified traveler
Posted 10 Aug 2024 on Hotels
The room had a beautiful view of the river. The old town and Heidelberg Castle was spectacular. The hotel’s breakfast buffet was amazing- so much to choose from and delicious.
Comment from Hotel Management
12 Aug 2024 by Heidelberg Marriott Hotel, Hotel Management
Dear Guest,On behalf of the entire hotel team, I want to thank you for sharing your experience. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Kind regards,Karina WinklerGuest Relations Manager
by A verified traveler
Posted 19 Jul 2024
Very old, outdated hotel. Everything screams for renovation
Comment from Hotel Management
20 Jul 2024 by Heidelberg Marriott Hotel, Hotel Management
Dear Quinten,Thank you for taking the time to share your experience with the Heidelberg Marriott Hotel. Please accept our sincere apologies for the inconvenience you may have experienced. We take great pride in ensuring our guest’s satisfaction. Unfortunately, we did not meet your—or our own—expectations. Our goal is to address your concerns so that we can ensure you have an exceptional experience on your next visit.We would like to regain your trust and hope to serve you again in the future. All the best,Manjol SollovaManger on Duty
by A verified traveler
Posted 6 Jul 2024
Although the property is dated and could use an update, everything was very clean and the staff was excellent!
Comment from Hotel Management
6 Jul 2024 by Heidelberg Marriott Hotel, Hotel Management
Dear Guest,on behalf of the entire hotel team, I want to thank you for sharing your experience. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Manjol SollovaManager on Duty
by A verified traveler
Posted 18 Jun 2024
Parking was a little high garage not many cars should have been 15
Comment from Hotel Management
19 Jun 2024 by Heidelberg Marriott Hotel, Hotel Management
Thank you very much for your nice review.We are happy that you had such a great time with us.
by A verified traveler
Posted 18 Jun 2024
We stayed 4 nights
Comment from Hotel Management
19 Jun 2024 by Heidelberg Marriott Hotel, Hotel Management
Thank you so much for your nice review.
