Ratings based on 95 Verified Reviews
4.4 Room cleanliness
4.2 Service & staff
3.9 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Sep 2019 on Hotels
by A verified traveler
Posted 30 Aug 2019 on Hotels
by A verified traveler
Posted 13 Aug 2019
by A verified traveler
Posted 8 Aug 2019 on Hotels
An ideal location to explore the town, lovely breakfast,friendly staff.
Comment from Hotel Management
30 Aug 2019 by Ruth Langendorf, Hotel Management
Vielen lieben Dank. Alles Gute, :-)
by A verified traveler from Fullerton, CA
Posted 8 Apr 2019 on Orbitz
Very exquisite... Thank you for the service.
Facility or the area do not have parking. You need to fine one on street.
by A verified traveler
Wonderful Stay!
Posted 1 Apr 2019 on HotelsHotel was very clean! Almost too elegant for our family. The rooms were super spacious. Very close proximity to Heidelberg either by car or by tram. We loved the German breakfasts. The staff (owners) were super nice and great hosts.
by A verified traveler from Brisbane Australia
Posted 3 Nov 2018
The rooms are nice and big. The breakfast is good too.
by A verified traveler
4-star breakfast, great svc, busy street, hot room
Posted 8 Jun 2018 on Hotels+++ The breakfast is a 4-star hotel experience. Really exceptional
++ The staff is extremely friendly
++ Good WiFi, even on the top level
+ This hotel is charming
- They played the same song on repeat throughout breakfast. I heard an Adele-like song around 7 times while I was sitting there.
--- I was on the 3rd floor of the building, and the room was exceptionally hot. If the room came with AC or a fan, this place would be on the repeat list, for sure. But as is, I slept poorly.
Comment from Hotel Management
4 Jul 2018 by Sarah Kienle, Hotel Management
Vielen lieben Dank für diese Bewertung. Wir freuen uns sehr, dass Ihnen gerade unser Frühstück so zugesagt hat. Bezüglich Ihrer Kritikpunkte: natürlich werden wir unser Team nochmals briefen, damit eine Liedwiederholung nicht mehr vorkommt. Das Zimmer hat einen Ventilator.
by A verified traveler
Posted 13 Dec 2017 on Orbitz
Cons: Size of the bathroom
Very difficult to find anyone at the front desk. One traveler showed up late to check in and they couldn’t even get in touch with anyone from the hotel. The phone number listed on the lobby door to contact the staff wasn’t even the correct number.
Comment from Hotel Management
1 Feb 2018 by Sarah, Hotel Management
Thanks a lot for this review of your visit. We appreciate your constructive points of criticism. Yes, there is always someone in the hotel. If any of our guests are in need of something, we are very happy to help. Event tough this means, we are not able to be at the front desk for a few minutes. For that case, we wrote our phone number down, so anyone could call us. This phone number is correct.
Recommended
for Everyoneby A verified traveler from New Hampshire
Very nice hotel close to Altstadt.
Posted 1 Dec 2017Nice room. Wonderful breakfast, much variety and unexpected delicious offerings such as a bruschetta and caprese. A short walk to a tram stop and 15 minute ride across the river to the old section of the city. Staff friendly and helpful.
Comment from Hotel Management
5 Dec 2017 by Auerstein Hotel, Hotel Management
Thanks a lot - we are so happy, you did enjoy your stay and gave us this really nice review. We hope to see you back soon.
