Ratings based on 111 Verified Reviews
4.1 Room cleanliness
3.8 Service & staff
3.4 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Nov 2024
No real check in process. Doesn’t provide you with advance notice of codes needed to enter hotel
by A verified traveler
Posted 22 Jul 2024 on Orbitz
The rooms have no way to be locked from the inside and you will only get one key for the room. Meaning there is no way a person can stay in the room and (safely - think of a fire or other emergency) lock the door while the other person is out with the key. This seems like a small thing but it is not and made me give the location one start only.
by A verified traveler
Posted 17 Jul 2024
We were very pleased by our stay at the Altstaft. It is a small boutique hotel that isn’t fancy but it is in great condition, super clean and in a great location near Bismarckplatz, transportation and the Main Street for shopping and dining. Walkable in 15 minutes to the funicular to get to Schloss Heidelberg. Would go back for sure.
by A verified traveler
Posted 7 Dec 2023 on Wotif
We enjoyed a great stay and generous support
by A verified traveler from Pittsburgh
Posted 20 Sep 2023
Hotels meet various needs for various travelers. If you want a small, inexpensive, comfortable and clean hotel in Heidelberg, Germany at an outstanding location near the historic center of the city, operated by a very small, hard-working honest staff, the Altstadt could be the place for you. Given these realities, the services available at upper-class chain hotels are not there. Nor is there parking on the property. But if you arrive by air and train, are self sufficient and patient, the Altstadt could be perfect. I would gladly stay there again.
by A verified traveler
Posted 29 Jun 2023
by A verified traveler
Posted 1 Oct 2022
The check in process was terrible. We were not given a booking number from expedia only an itinerary number. So we could not get our key. We had to pay roaming charges and call expedia to get assitance because we could not contact anyone using the phone number provided by Altstadt because it is just an automated message that hangs up at the end. There is clearly a miscommunication between Altstadt and expedia because we were not given the correct information to properly check in and it was a poor experience for us.
by A verified traveler
Can't physically get into Hotel
Posted 9 Aug 2022 on HotelsWe couldn't get into the hotel. We were later told this hotel has an entry code email sent to guest for entry. However this code is only on sent to those lucky enough to book on certain websites. Hotels.com is not one of them. So we showed up before the advertised check-in time to find no one at reception, a key box without a code, and a phone numer that goes straight to voicemail. Just before giving up and booking another hotel, by chance someone came by and let us in. This is not a position anyone should be put in. If there is any chance of this happing to your guest you should fix this right away. However, after going back through the reviews we found others with this issue back to 2017. We fail to believe that they are in unaware of this recurring problem. Low cost solutions that randomly leave paying customers on the street is unacceptable!
by A verified traveler from Lake City
Posted 28 Jun 2022
There is no puff and nonsense lacey frills but it is quaint, old world classic; clean, comfortable and convenient.
by A verified traveler
Posted 15 Nov 2019 on Ebookers
