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Crowne Plaza Hefei, an IHG Hotel

4.5 star property
Luxury Hefei hotel in Shushan with 3 restaurants

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Crowne Plaza Hefei, an IHG Hotel

Exterior
Indoor pool
Minibar, in-room safe, desk, blackout drapes
Hair dryer, bathrobes, slippers, towels
Minibar, in-room safe, desk, blackout drapes

Reviews

9.2 out of 10

Wonderful

Popular amenities

  • Pool
    Pool
  • Bar
    Bar
  • Parking included
    Parking included
  • Housekeeping
    Housekeeping
  • 24/7 front desk
    24/7 front desk
  • Air conditioning
    Air conditioning
The price is P3,597
P4,194 total
includes taxes & fees
Dec 7 - Dec 8

Room options

Available filters for rooms
Showing 27 of 27 rooms

View all photos for 1 King Standard High Floor NS

Minibar, in-room safe, desk, blackout drapes

1 King Standard High Floor NS

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Blackout drapes/curtains
Hair dryer
Private bathroom
Bathrobes
Local meal delivery service
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for 1 King Standard LoungeAccess NS

Room amenity

1 King Standard LoungeAccess NS

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Blackout drapes/curtains
Hair dryer
Private bathroom
Bathrobes
Local meal delivery service
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for 1Bdrm Ste MountainVw LoungeAccess

Minibar, in-room safe, desk, blackout drapes

1Bdrm Ste MountainVw LoungeAccess

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Blackout drapes/curtains
Hair dryer
Private bathroom
Bathrobes
Local meal delivery service
  • Mountain view
  • Sleeps 3
  • 1 Twin Bed

View all photos for 1King Embassador Ste DiningKitchen

Minibar, in-room safe, desk, blackout drapes

1King Embassador Ste DiningKitchen

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Blackout drapes/curtains
Hair dryer
Private bathroom
Bathrobes
Local meal delivery service
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for 2 Twin Standard NS

Minibar, in-room safe, desk, blackout drapes

2 Twin Standard NS

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Blackout drapes/curtains
Hair dryer
Private bathroom
Bathrobes
Local meal delivery service
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for 1 King Standard LoungeAccess

Room amenity

1 King Standard LoungeAccess

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Blackout drapes/curtains
Hair dryer
Private bathroom
Bathrobes
Local meal delivery service
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for 1 King Standard Accessible Smoking

Minibar, in-room safe, desk, blackout drapes

1 King Standard Accessible Smoking

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Blackout drapes/curtains
Hair dryer
Private bathroom
Bathrobes
Local meal delivery service
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for 2 Twin Standard High Floor

Minibar, in-room safe, desk, blackout drapes

2 Twin Standard High Floor

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Blackout drapes/curtains
Hair dryer
Private bathroom
Bathrobes
Local meal delivery service
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for 2 Twin Standard LoungeAccess NS

Minibar, in-room safe, desk, blackout drapes

2 Twin Standard LoungeAccess NS

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Blackout drapes/curtains
Hair dryer
Private bathroom
Bathrobes
Local meal delivery service
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for 1Bdrm Ste Dining LoungeAccess

Minibar, in-room safe, desk, blackout drapes

1Bdrm Ste Dining LoungeAccess

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Blackout drapes/curtains
Hair dryer
Private bathroom
Bathrobes
Local meal delivery service
  • Sleeps 3
  • 1 Twin Bed

View all photos for 1 Bdrm Ste LoungeAccess

Minibar, in-room safe, desk, blackout drapes

1 Bdrm Ste LoungeAccess

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Blackout drapes/curtains
Hair dryer
Private bathroom
Bathrobes
Local meal delivery service
  • Sleeps 3
  • 1 Twin Bed

View all photos for 1 King Premium Mountain Vw lounge Access

Minibar, in-room safe, desk, blackout drapes

1 King Premium Mountain Vw lounge Access

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Blackout drapes/curtains
Hair dryer
Private bathroom
Bathrobes
Local meal delivery service
  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for Upgraded Standard

Minibar, in-room safe, desk, blackout drapes

Upgraded Standard

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Blackout drapes/curtains
Hair dryer
Private bathroom
Bathrobes
Local meal delivery service
  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Room

Minibar, in-room safe, desk, blackout drapes

Standard Room

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Blackout drapes/curtains
Hair dryer
Private bathroom
Bathrobes
Local meal delivery service
  • Sleeps 2
  • 1 Twin Bed

View all photos for Suite

Minibar, in-room safe, desk, blackout drapes

Suite

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Blackout drapes/curtains
Hair dryer
Private bathroom
Bathrobes
Local meal delivery service
  • Sleeps 3
  • 1 Twin Bed

View all photos for 1 King Standard

Room amenity

1 King Standard

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Blackout drapes/curtains
Hair dryer
Private bathroom
Bathrobes
Local meal delivery service
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for 1 King Standard NS

Room amenity

1 King Standard NS

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Blackout drapes/curtains
Hair dryer
Private bathroom
Bathrobes
Local meal delivery service
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for 1 King Standard High Floor

Room amenity

1 King Standard High Floor

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Blackout drapes/curtains
Hair dryer
Private bathroom
Bathrobes
Local meal delivery service
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for 1 King Premium LoungeAccess NS

Minibar, in-room safe, desk, blackout drapes

1 King Premium LoungeAccess NS

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Blackout drapes/curtains
Hair dryer
Private bathroom
Bathrobes
Local meal delivery service
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for 2 Twin Standard LoungeAccess

Room amenity

2 Twin Standard LoungeAccess

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Blackout drapes/curtains
Hair dryer
Private bathroom
Bathrobes
Local meal delivery service
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for 1 King Standard High Floor Extra Guests

Minibar, in-room safe, desk, blackout drapes

1 King Standard High Floor Extra Guests

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Blackout drapes/curtains
Hair dryer
Private bathroom
Bathrobes
Local meal delivery service
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for 1 King Standard High Floor Extra Guests NS

Minibar, in-room safe, desk, blackout drapes

1 King Standard High Floor Extra Guests NS

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Blackout drapes/curtains
Hair dryer
Private bathroom
Bathrobes
Local meal delivery service
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for 1 King Premium Kid Theme Lounge Access

Minibar, in-room safe, desk, blackout drapes

1 King Premium Kid Theme Lounge Access

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Blackout drapes/curtains
Hair dryer
Private bathroom
Bathrobes
Local meal delivery service
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for 2 Twin Standard High Floor NS

Minibar, in-room safe, desk, blackout drapes

2 Twin Standard High Floor NS

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Blackout drapes/curtains
Hair dryer
Private bathroom
Bathrobes
Local meal delivery service
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for 1Bdrm Ste Living Dining MountainVw

Minibar, in-room safe, desk, blackout drapes

1Bdrm Ste Living Dining MountainVw

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Separate bedroom
Blackout drapes/curtains
Hair dryer
Private bathroom
Bathrobes
  • Mountain view
  • Sleeps 3
  • 1 Twin Bed

View all photos for 1Bdrm Ste Mountain Vw LoungeAccess

Minibar, in-room safe, desk, blackout drapes

1Bdrm Ste Mountain Vw LoungeAccess

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Blackout drapes/curtains
Hair dryer
Private bathroom
Bathrobes
Local meal delivery service
  • Mountain view
  • Sleeps 3
  • 1 Twin Bed

View all photos for 2 Twin Standard

Room amenity

2 Twin Standard

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Blackout drapes/curtains
Hair dryer
Private bathroom
Bathrobes
Local meal delivery service
  • City view
  • Sleeps 2
  • 2 Twin Beds

Similar properties

Exterior
Crowne Plaza Hefei Rongqiao, an IHG Hotel
Pool
Parking included
Free WiFi
Restaurant
8.8 out of 10, Excellent, (15)
The price is P2,950
P3,439 total
includes taxes & fees
Nov 30 - Dec 1
Crowne Plaza Hefei Rongqiao, an IHG Hotel
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About the neighborhood

Map
Building A, No.598 Huangshan Road, Hefei, Anhui, 230088

What's nearby

  • Hefei Shushan Martyrs - 2 min drive - 2.6 km
  • Anhui University - 5 min drive - 5.1 km
  • Hefei Wildlife Park - 6 min drive - 6.0 km
  • Anhui Museum - 8 min drive - 9.2 km
  • University of Science and Technology of China - 9 min drive - 9.3 km

Getting around

  • Hefei South Railway Station - 15 min drive
  • Hefei (HFE-Xinqiao Intl.) - 31 min drive

Restaurants

  • ‪泊晶会馆 - ‬9 min walk
  • ‪蓝枪鱼西餐酒吧 - ‬14 min walk
  • ‪有品有味咖啡厅 - ‬8 min walk
  • ‪传奇酒吧 - ‬9 min walk
  • ‪最高台酒楼 - ‬8 min walk

About this property

Crowne Plaza Hefei, an IHG Hotel

Luxury hotel near Hefei Shushan Martyrs
Located close to Hefei Botanical Garden and Anhui University, Crowne Plaza Hefei, an IHG Hotel provides a coffee shop/cafe, dry cleaning/laundry services, and a bar. Treat yourself to spa services, such as a massage or hydrotherapy. Be sure to enjoy a meal at the 3 on-site restaurants, including breakfast, lunch, and dinner. In addition to a gym and a conference center, guests can connect to free in-room WiFi.
Other perks include:
  • An indoor pool
  • Free self parking
  • Buffet breakfast (surcharge), a 24-hour front desk, and an elevator
  • Luggage storage, 11 meeting rooms, and concierge services
Room features
All 523 rooms include comforts such as air conditioning and bathrobes, in addition to perks like free WiFi and safes.
Extra conveniences in all rooms include:
  • Bathrooms with tubs or showers and hair dryers
  • Flat-screen TVs with cable channels
  • Electric kettles, daily housekeeping, and desks

Languages

Chinese (Mandarin), English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site

Food and drink

  • Buffet breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 6:00 AM to 10:30 AM on weekends; CNY 100 per person
  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Restaurants on site

  • BrewHouse
  • Fiesta cafe
  • Jade

Things to do

  • Billiards/pool table
  • Gym
  • Indoor pool

Family friendly

  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop

Business services

  • 11 meeting rooms
  • Conference center

Spa

  • Hydrotherapy
  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in public areas
  • Elevator
  • Tile flooring in public areas
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk

More

  • 26 floors
  • Banquet hall
  • Built in 2012
  • Designated smoking areas
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Slippers
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Meal delivery service
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately CNY 100 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Crowne Plaza Hefei
Crowne Plaza Hotel Hefei
Hefei Crowne Plaza
Crowne Plaza Hefei China - Anhui
Crowne Plaza Hefei Hotel

Frequently asked questions

Does Crowne Plaza Hefei, an IHG Hotel have a pool?

Yes, this property has an indoor pool.

How much does it cost to stay at Crowne Plaza Hefei, an IHG Hotel?

As of Nov 22, 2024, prices found for a 1-night stay for 2 adults at Crowne Plaza Hefei, an IHG Hotel on Dec 7, 2024 start from P 3,596.6, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Crowne Plaza Hefei, an IHG Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at Crowne Plaza Hefei, an IHG Hotel?

Self parking is free at this property.

What time is check-in at Crowne Plaza Hefei, an IHG Hotel?

Check-in start time: 2 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Crowne Plaza Hefei, an IHG Hotel?

Check-out is at noon.

Where is Crowne Plaza Hefei, an IHG Hotel located?

Located in Shushan, this luxury hotel is within 3 mi (5 km) of Hefei Shushan Martyrs, Anhui University, and Hefei Botanical Garden. Anhui Museum and University of Science and Technology of China are also within 6 mi (10 km).

Crowne Plaza Hefei, an IHG Hotel Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 52 out of 80 reviews" "
Rating 8 - Good. 23 out of 80 reviews" "
Rating 6 - Okay. 4 out of 80 reviews" "
Rating 4 - Poor. 1 out of 80 reviews" "
Rating 2 - Terrible. 0 out of 80 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Raymond

Stayed 1 night in Nov 2023

8/10 Good

will

Business traveler
Liked: Cleanliness, staff & service
This was in its days a luxury hotel but its beginning to look dated. If modern is what you are looking for. This wont be your place.
Stayed 1 night in Aug 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Good annemities and location
The room was clean. Room service food was great. The burger 5 stars, pizza 3 stars, french fries 5 stars. All in all, it was ok
Stayed 1 night in Jun 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very nice
Pool was clean food was nice Check in was good room was clean
Stayed 1 night in May 2022

10/10 Excellent

Michael

Stayed 1 night in May 2022

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
f912 Great hotel
Pool was nice. Food was good. Upgrade was given . Lots of promotions here too if you read the coupons on the desk for lunch or evening dinner
Stayed 1 night in Dec 2020

10/10 Excellent

Intech

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2020

8/10 Good

Mohammed Naeem

Liked: Cleanliness, staff & service
Great hotel but needs attention to the details
Usually a great experience staying at Crowne Plaza Hefei but this time service seems to have dropped. Eg my bathroom lights didn't work. Also when I ordered fish and chips for dinner I only received fish fingers. No chips or fries. A little disappointed.
Stayed 1 night in Oct 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2019

8/10 Good

Neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Solid 4.5 star hotel
Solid 4.5 star hotel. Breakfast had nice choices and was consistently good. Club room lounge was a nice perk and a good placecto enjoy a quiet meal
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is very close to the subway and famous malls.
Stayed 3 nights in Feb 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our arrival was delayed a day and a half due to inclement weather in Montreal. Staff held our room and a 4 am check in went flawless.
Stayed 5 nights in Jan 2019

6/10 Okay

Yuk Har Wendy

Stayed 1 night in Nov 2018

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good business hotel
good business hotel. Close to restaurants
Stayed 2 nights in Nov 2018

10/10 Excellent

Fiona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really great hotel, would stay again
Really lovely hotel, staff spoke good english. Gorgeous and large room, well equipped gym, good wifi. Didn't eat at any of the restaurants at the hotel but they had good options. Plenty of restaurants within walking distance also nearby. I'd definitely stay again.
Stayed 1 night in Jun 2018

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Gem in Hefei
I had never heard of Hefei China until I made a business connection there. I used hotels.com to select the Crowne Plaza, and they provided the guidance I needed. This is on of the most beautiful hotels I have found in 12 year's traveling to China on business. I heartily recommend it. Excellent front desk staff.
Stayed 1 night in Mar 2018

10/10 Excellent

Sherry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Oct China trip
Normal high standard. Normally stay here and never disappointed.
Stayed 1 night in Oct 2017

8/10 Good

Jiasong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2017

10/10 Excellent

Hanna, Seattle, WA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay
Overall it was a great stay. The hotel front desk manager was very helpful with sending a taxi driver from and to the airport so we did not get ripped off by taxi drivers this time. He also offered a couple great services to us. Breakfast and dinner buffets were all good. The only drawback happened at the lounge when we ordered foods late at night (around 9:30pm). The staff received our orders and we've been waiting for over 40 mins and still foods weren't served. When we asked the staff what happened, she told us they could not make foods due to whatever reason. If so she was supposed to let us know in a timely manner instead of making us wait eternally. Except this one minor episode, this hotel is clean, comfortable and very well maintained. Also the per night rate unbelievably cheap including breakfast.
Stayed 2 nights in Aug 2017

10/10 Excellent

Amit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

michelle elaine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
best in the city
It was great. They do need an English speaking guy in salon area though.

10/10 Excellent

Jerry, Mission, T X

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staying in China
For business. Had no time for enjoyment.

8/10 Good

Jonathan, Brookline, MA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Give this hotel a try on your next visit to Hefei!
Very reasonably priced, clean and comfortable hotel in Hefei! Wonderful swimming pool that is open for lap swimming at 6:00 AM! Friendly staff throughout the hotel. Had a very substantial buffet in the all day dining restaurant on the mezzanine level. Great food selection! The only negative and it is a big negative is the very slow WiFi. The hotel needs to address this shortcoming soon or else it will lose business. It's that bad.