Ratings based on 110 Verified Reviews
2.8 Room cleanliness
3.0 Service & staff
3.1 Room comfort
2.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Hotel is closed!
Posted 11 Apr 2024 on HotelsThis hotel is shut down and we were never notified. We were put in a real bind when we showed up with a reservation the night before the eclipse.
Comment from Hotel Management
3 May 2024 by Joey, Hotel Management
We are sorry to hear about your experience, Todd! Being a visitor, we expect everything is perfect. Do not worry, we have shared the feedback to our relevant team immediately to rectify the issue. We hope to serve you better in the future. Regards, Joey
by A verified traveler
Posted 11 Apr 2024
When we arrived, the hotel was closed. In fact all the furniture, beds, and appliance were in the parking lot. No one was there and a sign in the window said "CLOSED". I called 501-588-1986, the number you listed for OYO and they know nothing about the hotel or its closure. There were 7 other person at this hotel with similar experiences with OYO. Get OYO off your website. I called their "customer service" today. They said they could do nothing about it because I looked through EXPEDIA. OYO said to call Expedia and then OYO representative hung up the phone. Its a Chines company ripping of Americans If OYO remains on your bwesite, I will never book on your again.
Comment from Hotel Management
3 May 2024 by Barbara, Hotel Management
Sorry for the hassle you faced, Donald! We have marked a note for the experience you had this time. Rest be assured, we will strive to ensure a pleasant stay with us in the future. Regards, Barbara
by A verified traveler
Posted 10 Apr 2024 on Travelocity
Property was closed !
Comment from Hotel Management
3 May 2024 by Barbara, Hotel Management
Hi, Larry! We sincerely apologize for the trouble caused. We would like to thank you for sharing such important feedback, we will surely work on this to ensure your next stay turns out to be an amazing one. Regards, Barbara
by A verified traveler
Posted 10 Apr 2024
Closed down
Comment from Hotel Management
3 May 2024 by Joey, Hotel Management
Hi, Thomas! We are apologetic for the unpleasant experience you had with us. Your feedback has been duly noted, and we shall put in our continuous efforts to ensure a better experience in the future. Regards, Joey
by A verified traveler
Posted 8 Apr 2024 on Hotels
Comment from Hotel Management
3 May 2024 by Joey, Hotel Management
We are sorry to hear about your experience, Billy! Being a visitor, we expect everything is perfect. Do not worry, we have shared the feedback to our relevant team immediately to rectify the issue. We hope to serve you better in the future. Regards, Joey
by A verified traveler
Posted 8 Apr 2024
This property is not a motel any more it is being renovated and has been under construction for months according to the builder on site. We received an email confirming our reservation this afternoon, yet when we arrived the sign on the door stated this is no longer a motel. Pathetic vetting by Expedia after paying our deposit. Will Expedia do any about this?
Comment from Hotel Management
3 May 2024 by Joey, Hotel Management
Hi, Alan! We are apologetic for the unpleasant experience you had with us. Your feedback has been duly noted and we shall put in our continuous efforts to ensure a better experience in the future. Regards, Joey
by A verified traveler
Posted 8 Apr 2024
Comment from Hotel Management
2 Jun 2024 by Lisa, Hotel Management
Hi, Lydia! We regret the unpleasant experience you had with us. We are continuously working on improvements. Looking forward to serving you better. Regards, Lisa
by A verified traveler
RIP OFF. Beware
Posted 26 Mar 2024 on HotelsThe hotel took my reservation and my money, but after spending 7 hours driving to Heber Springs and to the OYO hotel location, the hotel was closed and nobody would answer the phone. Fortunately i was able to get a room at the hotel down the street but this could have been a huge problem if other hotels had no vacancy. OYO owes me a refund and needs to quit taking reservations on line if the hotel is no longer in existence.
Comment from Hotel Management
3 May 2024 by Maria, Hotel Management
Hi, Joel! We are sorry to know that your experience with us has not been a pleasant one. We will work on your feedback to provide the best possible experience next time. Regards, Maria
by A verified traveler
Posted 25 Mar 2024
My reservations were accepted and the place was closed and under construction when I arrived to check in.
Comment from Hotel Management
3 May 2024 by Barbara, Hotel Management
Hi, Robin! We are sorry that the stay turned out to be an average one. We have updated the feedback and the issues that troubled you with our team. Regards, Barbara
by A verified traveler
Nightmare!!!
Posted 10 Mar 2024 on HotelsI did not even stay at this property. The parking lot was littered with many broken appliances and trash. The windows on every room were taped completely up. It was a scary place. And also no hotel staff was anywhere to be found, the office was locked and the phone was busy every time I tried to call. Very frustrating experience.
Comment from Hotel Management
3 May 2024 by Joe, Hotel Management
Apologies for the inconvenience caused, Brittany! We have marked a note for the experience you had with us to ensure your next stay is pleasant. Wish you a wonderful day ahead. Regards, Joe
