Ratings based on 799 Verified Reviews
4.9 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Dec 2024
Price
Comment from Hotel Management
30 Dec 2024 by General Manager , Hotel Management
Thank you for your review, Adrian! We appreciate your feedback. We are always working to offer competitive pricing and ensure a great value for our guests. If there's anything you'd like to share regarding your experience, we’d love to know more. We hope to welcome you back soon!
by A verified traveler
Posted 27 Dec 2024
Worth to stay here. I love that they have the game room too but the pool table need to change the snooker stick need to change (no more lid so cant play easily)
Comment from Hotel Management
30 Dec 2024 by General Manager , Hotel Management
Thank you, Thanaphun! We're so glad you enjoyed your stay and had fun in the game room. We truly appreciate your feedback regarding the pool table, and we'll certainly take your suggestion into consideration for improvements. We hope to see you back soon!
by A verified traveler
Posted 26 Dec 2024
Property itself was nice but the service was subpar. We requested housekeeping 3 days in a row and they failed to show. We even spoke with a manager who said they would try to get someone up that same day but they be failed to show. Also, overlook restaurant failed to get our order right on 3 occasions. Was expecting better overall service for the price paid.
Comment from Hotel Management
31 Dec 2024 by General Manager , Hotel Management
Thank you for sharing your feedback, Walter. We understand that the housekeeping service and multiple errors at the Overlook Restaurant were frustrating. Your comments are important, and we’ll use them to improve our services moving forward. We strive for consistency and will work on these areas to ensure a better experience for all guests in the future.
by A verified traveler
Posted 22 Dec 2024
Comment from Hotel Management
23 Dec 2024 by General Manager , Hotel Management
Thank you for sharing your feedback, Megha. We appreciate your insights and are always looking for ways to enhance our guests' experiences. We hope to welcome you back for a more enjoyable stay in the future.
by A verified traveler
Posted 21 Dec 2024
Great property to relax. Easy access to mainstreet and skiing via shuttle.
Very friendly staff.
Comment from Hotel Management
23 Dec 2024 by General Manager , Hotel Management
Thank you, Paul! We’re thrilled to hear that you enjoyed your stay and appreciated the easy access to Main Street and skiing via our shuttle. It’s wonderful to know our staff made your experience even better. We look forward to seeing you again soon!
by A verified traveler
Posted 21 Dec 2024
Great place
Comment from Hotel Management
23 Dec 2024 by General Manager , Hotel Management
Thank you for the great review, Jacob! We’re so glad you had a fantastic stay. We look forward to welcoming you back to Black Rock Mountain Resort for another wonderful experience!
by A verified traveler
Posted 21 Dec 2024
Good views and the rooms are amazing.
Comment from Hotel Management
23 Dec 2024 by General Manager , Hotel Management
Thank you, Beatriz! We’re glad you enjoyed the amazing views and our comfortable rooms. We look forward to hosting you again soon for another unforgettable experience!
by A verified traveler
Posted 19 Dec 2024
We loved it enjoyed all amenities the game room the pool & hot tub as well as the restaurant (only had drinks) the market being 24 hours came in handy because we wanted snacks but there was also a market in the area if you don’t wanna pay hotel prices. I highly recommend staying here.
Comment from Hotel Management
19 Dec 2024 by General Manager , Hotel Management
Thank you for your wonderful review, Kaliyah! We're so happy you enjoyed all of the amenities at Black Rock Mountain Resort, from the game room to the pool, hot tub, and the convenience of our 24-hour market. It's great to hear you felt right at home. We appreciate your recommendation and look forward to welcoming you back soon!
by A verified traveler
Posted 18 Dec 2024
If you have family this is the resort 15 minutes away from Main Street where all the locals and tourists hang out different shops. It’s beautiful
Comment from Hotel Management
19 Dec 2024 by General Manager , Hotel Management
Thank you for sharing your experience, Raven! We're glad you enjoyed the beauty of the resort and its proximity to Main Street. It's the perfect spot for families to unwind while still being close to all the action. We hope to welcome you back for another stay soon!
by A verified traveler
Posted 17 Dec 2024
It's a brand new hotel that partly is being built. Great game room. Pool could use a better wind barrier though.
Comment from Hotel Management
17 Dec 2024 by General Manager , Hotel Management
Thank you, Inge, for your wonderful feedback! We’re so glad you enjoyed the game room and your stay overall. We appreciate your note about the pool, and we will certainly look into ways to improve the comfort and experience for future guests. We look forward to welcoming you back to Black Rock Mountain Resort!
