Ratings based on 1,716 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Dec 2024
Arrived at the location didnthe keyless option. When arrived at the room was open and not locked thatsna issue that anyone could have gone in to tje room
Went back to front desk and she looled like wjat do you mean its open
.
Really says i got a up grade
Not really sure i overlooked the parking lot easy location to get to from the tube
by A verified traveler from Dorchester
Posted 10 Dec 2024
Cannot fault and absolutely brilliant breakfast for a Garden Inn. Used many times and will do many times again as it’s fab
Comment from Hotel Management
10 Dec 2024 by HGI Team, Hotel Management
Dear David,Thank you for your wonderful review! We're thrilled to hear that you enjoyed our breakfast and found it absolutely brilliant. It means a lot to us that you choose to stay with us repeatedly—we truly appreciate your loyalty. We look forward to welcoming you back many more times in the future!
by A verified traveler
Posted 9 Dec 2024
We had missed our connection back to the USA. We had to book while waiting in line to be rebooked at the airport. The staff was very nice. The food at the bar/restaurant was great and there was a shuttle to and from the teminal.
Comment from Hotel Management
9 Dec 2024 by Team HGI, Hotel Management
Dear Michelle,Thank you for taking the time to share your experience. While we’re sorry to hear about the inconvenience of your missed connection, we’re delighted that our team could make your stay comfortable.It’s wonderful to know you enjoyed the food at our bar and restaurant and found the shuttle service to and from the terminal helpful. Your kind words about our staff are greatly appreciated, and I’ll be sure to share them with the team.We hope to welcome you back under less stressful circumstances in the future!Best regards,Team HGI
by A verified traveler from Glendale
Posted 5 Dec 2024
Comment from Hotel Management
6 Dec 2024 by stecy, Hotel Management
Dear Skyler, Thank you for your fantastic review! We're delighted you had a 5-star stay and hope to welcome you back soon. Best Regards, Team HGI
by A verified traveler
Posted 5 Dec 2024
Thankfully our stay here was only a few hours overnight. Dining was unavailable after 9:30pm which is insufficient for an airport hotel. Breakfast was £18 and there are no other food options nearby. There is a self serve shop where you can buy an orange juice for £5.50! The first floor smelled of cabbage.
Hatton Cross station doesn’t have any lifts and has numerous flights of stairs so using the tube from the airport is an effort. The surrounding area is an industrial estate and did not feel safe.
Comment from Hotel Management
5 Dec 2024 by Stecy , Hotel Management
Dear Fidelma, Thank you for sharing your feedback. We're sorry to hear that aspects of your stay didn't meet expectations. While we strive to provide a positive experience, we recognise there are areas for improvement. Your comments about the odor and surrounding area have been noted, and we'll address them with the team. We appreciate your insights and hope for the chance to improve your impression in the future. Best Regards, Team HGI
by A verified traveler from Prescott
Posted 5 Dec 2024
Great friendly and accommodating staff
Comment from Hotel Management
5 Dec 2024 by Stecy , Hotel Management
Dear John, Thank you for your kind words! We're thrilled our team made your stay enjoyable. We hope to welcome you back soon.Best Regards, Team HGI
by A verified traveler
Posted 3 Dec 2024
Very close to Heathrow. Opted to use a taxi rather than the bus or van service.
Comment from Hotel Management
4 Dec 2024 by Team HGI, Hotel Management
Dear John, Thank you for your feedback! We're glad you found our location convenient. Opting for a taxi is indeed a quick and comfortable choice, especially with luggage. We hope to welcome you back soon!Best RegardsTeam HGI
by A verified traveler
Posted 3 Dec 2024
Comment from Hotel Management
3 Dec 2024 by Team HGI, Hotel Management
Dear Parveen,Thank you for taking the time to share your experience with us. We sincerely value your feedback, as it helps us to continually improve.We noticed that your recent stay did not fully meet your expectations. If you could provide more details about what could have enhanced your experience, we would greatly appreciate it. Your input is invaluable in helping us deliver the best possible service to our guests.We hope to have the opportunity to welcome you back in the future and provide a stay that exceeds your expectations.Warm regards,Team HGI
by A verified traveler
Posted 3 Dec 2024
Comment from Hotel Management
3 Dec 2024 by Team HGI, Hotel Management
Dear Sarah,Thank you for taking the time to leave us a 4/5 rating! We're so glad to hear that you had a positive experience during your stay.If there's anything we can do to make your next visit even better or if you have any specific feedback, please don’t hesitate to share. Your thoughts help us improve and provide the best possible service.We hope to welcome you back soon for an even more exceptional stay!Best regards,Team HGI
by A verified traveler
Posted 3 Dec 2024
The hotel itself was exactly what you would expect for a Hilton brand hotel next to a major airport. Hotel was busy with people coming and going all the time as you would expect. But as a regular traveller for work, what stood out was the staff. This was a personal trip with my family so had 2 excited and tired children with us. The gentleman who checked us in was fantastic and fully engaged with them while we sorted the usual paperwork items. Every other member of staff we interacted with also seemed engaged and happy to help. Many thanks.
Comment from Hotel Management
3 Dec 2024 by Team HGI, Hotel Management
Dear Gareth,Thank you for sharing your lovely experience with us! We’re delighted to hear that our team made such a positive impression during your stay. It's wonderful to know that our staff helped make your family trip more enjoyable, especially with your two excited (and tired) little ones.Providing exceptional service is something we take pride in, and your kind words will surely motivate our team to keep up the good work. We'll make sure to pass along your appreciation to the gentleman who checked you in and the rest of our staff.We hope to welcome you and your family back for another great stay in the future. Safe travels!Best regards,Team HGI
