Ratings based on 1,713 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Dec 2024
Very close to Heathrow. Opted to use a taxi rather than the bus or van service.
by A verified traveler
Posted 3 Dec 2024
Comment from Hotel Management
3 Dec 2024 by Team HGI, Hotel Management
Dear Parveen,Thank you for taking the time to share your experience with us. We sincerely value your feedback, as it helps us to continually improve.We noticed that your recent stay did not fully meet your expectations. If you could provide more details about what could have enhanced your experience, we would greatly appreciate it. Your input is invaluable in helping us deliver the best possible service to our guests.We hope to have the opportunity to welcome you back in the future and provide a stay that exceeds your expectations.Warm regards,Team HGI
by A verified traveler
Posted 3 Dec 2024
Comment from Hotel Management
3 Dec 2024 by Team HGI, Hotel Management
Dear Sarah,Thank you for taking the time to leave us a 4/5 rating! We're so glad to hear that you had a positive experience during your stay.If there's anything we can do to make your next visit even better or if you have any specific feedback, please don’t hesitate to share. Your thoughts help us improve and provide the best possible service.We hope to welcome you back soon for an even more exceptional stay!Best regards,Team HGI
by A verified traveler
Posted 3 Dec 2024
The hotel itself was exactly what you would expect for a Hilton brand hotel next to a major airport. Hotel was busy with people coming and going all the time as you would expect. But as a regular traveller for work, what stood out was the staff. This was a personal trip with my family so had 2 excited and tired children with us. The gentleman who checked us in was fantastic and fully engaged with them while we sorted the usual paperwork items. Every other member of staff we interacted with also seemed engaged and happy to help. Many thanks.
Comment from Hotel Management
3 Dec 2024 by Team HGI, Hotel Management
Dear Gareth,Thank you for sharing your lovely experience with us! We’re delighted to hear that our team made such a positive impression during your stay. It's wonderful to know that our staff helped make your family trip more enjoyable, especially with your two excited (and tired) little ones.Providing exceptional service is something we take pride in, and your kind words will surely motivate our team to keep up the good work. We'll make sure to pass along your appreciation to the gentleman who checked you in and the rest of our staff.We hope to welcome you and your family back for another great stay in the future. Safe travels!Best regards,Team HGI
by A verified traveler
Posted 3 Dec 2024
Comment from Hotel Management
3 Dec 2024 by Team HGI, Hotel Management
Dear David,Thank you for taking the time to leave us a 5/5 rating! We're so glad to hear that you had a positive experience during your stay.If there's anything we can do to make your next visit even better or if you have any specific feedback, please don’t hesitate to share. Your thoughts help us improve and provide the best possible service.We hope to welcome you back soon for an even more exceptional stay!Best regards,Team HGI
by A verified traveler
Posted 30 Nov 2024
Nice and friendly
Comment from Hotel Management
1 Dec 2024 by Stecy , Hotel Management
Dear Anne Steen, Thank you for your kind words! We’re delighted you found your stay nice and friendly. We hope to see you again soon!Best Regards, Team HGI
by A verified traveler
Posted 27 Nov 2024
Comment from Hotel Management
28 Nov 2024 by Stecy , Hotel Management
Dear Christena, Thank you for your fantastic review! We're thrilled you had a great stay and hope to welcome you back again soon.Best Regards, Team HGI
by A verified traveler
Posted 25 Nov 2024
Very convenient location.
Comment from Hotel Management
27 Nov 2024 by HGI, Hotel Management
Dear Danielle, thank you for choosing to stay with us. We hope to welcome you back in near future.
by A verified traveler
Posted 25 Nov 2024
It was great for 2 nights. Very convenient. Close distance to the airport and metro is within short walking distance as well.
Comment from Hotel Management
27 Nov 2024 by HGI, Hotel Management
Dear Andrea, thank you for choosing to stay with us. We hope to welcome you back in near future.
by A verified traveler
Posted 24 Nov 2024
Super great staff i felt welcomed the moment i walked into the hotel is clean and overall an excellent experience.
Comment from Hotel Management
27 Nov 2024 by HGI, Hotel Management
Dear Ashley, thank you for choosing to stay with us. We hope to welcome you back in near future.
