Ratings based on 570 Verified Reviews
4.8 Room cleanliness
4.6 Service & staff
4.8 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Nov 2024
There’s no mini fridge in the room even though there is what appeared to be one in there. The staff at the front desk didn’t have a wine key. They sent me to the rooftop bar to get one and the staff there was rude when I asked for one and they took over twenty minutes just to open a bottle of wine. Probably wouldn’t stay there again.
by A verified traveler
Posted 24 Nov 2024
Comment from Hotel Management
27 Nov 2024 by Hotel Management , Hotel Management
Thank you for your review! We’re glad to hear that you enjoyed your stay. Your feedback helps us to continuously improve, and we look forward to having you with us again soon.
by A verified traveler from Las Vegas
Posted 22 Nov 2024
Comment from Hotel Management
27 Nov 2024 by Hotel Management , Hotel Management
Thank you for your review! We’re glad to hear that you enjoyed your stay. Your feedback helps us to continuously improve, and we look forward to having you with us again soon.
by A verified traveler
Posted 21 Nov 2024
I like that it’s in walking distance to different venues.
Comment from Hotel Management
27 Nov 2024 by Hotel Management , Hotel Management
Thank you for your review! We're happy to hear you enjoyed our convenient location within walking distance to various venues. We hope to welcome you back for another great stay!
by A verified traveler
Posted 17 Nov 2024
My stay was very nice! The workers were very nice and welcoming. I love the design of the place and rooms. Will definitely be coming back!
Comment from Hotel Management
21 Nov 2024 by Hotel Management , Hotel Management
Thank you for your wonderful review! We're delighted you enjoyed your stay, from our welcoming team to the design of the hotel and rooms. It means so much to us that you'll be returning—can't wait to welcome you back!
by A verified traveler
Posted 16 Nov 2024
Comment from Hotel Management
21 Nov 2024 by Hotel Management , Hotel Management
Thank you for your review! We’re glad to hear that you enjoyed your stay. Your feedback helps us to continuously improve, and we look forward to having you with us again soon.
by A verified traveler
Posted 13 Nov 2024
I would highly recommend this hotel. The staff were amazing from start to finish, the property is well taken care of, with everything I saw being extremely clean.
If I am back in GR, I will not hesitate to stay here again.
Comment from Hotel Management
21 Nov 2024 by Hotel Management , Hotel Management
Thank you so much for your glowing recommendation! We're thrilled to hear our team made such a positive impression and that you appreciated the cleanliness and care of our property. Knowing you'd choose us again during your next visit to Grand Rapids truly means the world to us. We can't wait to welcome you back!
by A verified traveler
Posted 10 Nov 2024
Very close to many restaurants and the venue for our concert. Room was way above expectations!!
Comment from Hotel Management
12 Nov 2024 by Hotel Management , Hotel Management
Thank you for your review! We're thrilled to hear that our location was convenient for dining and your concert, and that the room exceeded your expectations. We look forward to welcoming you back for another fantastic stay!
by A verified traveler
Posted 10 Nov 2024
Comment from Hotel Management
12 Nov 2024 by Hotel Management , Hotel Management
Thank you for your review! We’re glad to hear that you enjoyed your stay. Your feedback helps us to continuously improve, and we look forward to having you with us again soon.
by A verified traveler
Posted 9 Nov 2024
Accommodating staff. Great location.
Comment from Hotel Management
12 Nov 2024 by Hotel Management , Hotel Management
Thank you for your kind words! We're delighted to hear that you enjoyed our accommodating staff and great location. We look forward to welcoming you back on your next visit!
