Ratings based on 685 Verified Reviews
3.3 Room cleanliness
3.7 Service & staff
3.3 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Nov 2024
Appeared the room had not been cleaned in some time. Dust and hair everywhere. Smelled of smoke
Comment from Hotel Management
12 Nov 2024 by Brand Experience Team, Hotel Management
Hi Lorianne,Once again, we apologize for any inconvenience this may have caused. We sincerely hope to make amends and earn back your trust.Lilith#Team6
by A verified traveler
Posted 6 Nov 2024
Comment from Hotel Management
7 Nov 2024 by Brand Experience Team, Hotel Management
Hi Jancey, We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Natalie #Team6
by A verified traveler
Posted 6 Nov 2024
Best place to stay
Comment from Hotel Management
7 Nov 2024 by Brand Experience Team, Hotel Management
Hey friend, thanks for taking time to share your review. We're thrilled to hear you had a great stay and can’t wait to tell our staff. Until next time, safe travels. Natalie #Team6
by A verified traveler
Posted 31 Oct 2024
Solid motel, just needs hdmi connection to the room tvs please please!
Comment from Hotel Management
7 Nov 2024 by Brand Experience Team, Hotel Management
Hi Sampo,Thank you very much for taking the time to share your feedback with us. It means a lot to us, and we truly hope that you had a great experience with us. Maz K.#Team6
by A verified traveler
Posted 25 Oct 2024
The parking was not good at all. The room was pretty dirty and the bathroom door handle was fell apart. We told staff but they never did fix it. The AC unit was not working properly so it was very muggy in the room. Also the way it is set up the outside noise was very loud.
Comment from Hotel Management
27 Oct 2024 by Motel 6 , Hotel Management
Thank you for taking the time to provide your feedback. We’re sorry to hear that your experience did not meet your expectations.We apologize for the cleanliness issues you encountered and for the inconvenience with the bathroom door handle and AC unit. It’s disappointing to hear that our team did not address these concerns during your stay, and we will ensure that this feedback is communicated to our staff for improvement.We also understand how disruptive outside noise can be, and we are exploring ways to enhance soundproofing for a more comfortable experience.Your feedback is valuable to us, and we appreciate you bringing these matters to our attention. We hope you will consider giving us another chance to provide you with a better stay in the future.
by A verified traveler
Posted 18 Oct 2024
Pictures of room on website not what actually is
Comment from Hotel Management
27 Oct 2024 by Motel 6 , Hotel Management
Thank you for your feedback regarding your recent stay. We’re sorry to hear that the room did not meet your expectations based on the images you saw on our website.We are currently in the process of updating our photos to accurately reflect our rooms and amenities. Your comments highlight the importance of this effort, and we appreciate you bringing it to our attention.We value your input and hope to have the chance to provide you with a better experience in the future. If you decide to stay with us again, please feel free to reach out directly so we can ensure your accommodations meet your expectations.
by A verified traveler
Posted 15 Oct 2024
Comment from Hotel Management
16 Oct 2024 by Brand Experience Team, Hotel Management
Hi Adam,We apologize that your recent stay wasn’t a great one. We hope you’ll give us another chance in the future.Lilith#Team6
by A verified traveler
Posted 11 Oct 2024
Third floor no elevator. Room smelled musty. Mold on the bathroom wall. Tub was stained. Water damage around the closet. Missing floor molding with garage in the gap. Covered up with a trash can. Extremely noisy around 6 a m. Train near by as well.
Comment from Hotel Management
27 Oct 2024 by Motel 6 , Hotel Management
Thank you for sharing your feedback regarding your recent stay. We are truly sorry to hear about your disappointing experience and the issues you encountered in your room.We apologize for the musty smell, the mold, and the stains you noticed. These concerns are unacceptable, and we will be addressing them with our maintenance team immediately to ensure that they are resolved.We understand that the lack of an elevator can be inconvenient, especially on higher floors, and we appreciate your patience. Additionally, we are sorry for the noise disturbances you experienced from the nearby train.Your feedback is essential to us, and we are committed to improving our services. We hope you will consider giving us another opportunity to provide a better experience in the future.
by A verified traveler
Posted 11 Oct 2024
It was good enough
Comment from Hotel Management
17 Oct 2024 by BelAir , Hotel Management
Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed your stay at BelAire Motel. Your support means a lot to us, and we can't wait to welcome you back soon! Safe travels!
by A verified traveler
Posted 11 Oct 2024
Nice staff and noisy room, pretty bare
Comment from Hotel Management
27 Oct 2024 by Motel 6 , Hotel Management
Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed your stay at BelAire Motel. Your support means a lot to us, and we can't wait to welcome you back soon! Safe travels!
