Ratings based on 203 Verified Reviews
4.8 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Sep 2024
Nice hotel with good facilities. I would recommend having the ability to book restaurant reservations for guests.
by A verified traveler from Big Sky
Posted 26 Sep 2024
Awesome experience and would definitely stay again.
Comment from Hotel Management
27 Sep 2024 by General Manager, Hotel Management
Dear William,Your perfect rating and great review are highly appreciated, and we're delighted you had a fantastic experience with us at AC Hotel by Marriott Missoula Downtown. It was a pleasure having you here, and we look forward to welcoming you back soon!
by A verified traveler
Posted 25 Sep 2024
I loved the hotel and the location was great. No complaints.
Comment from Hotel Management
25 Sep 2024 by General Manager, Hotel Management
Dear Ross,Thank you for your kind feedback! We're thrilled you loved AC Hotel by Marriott Missoula Downtown and appreciated our location. We look forward to welcoming you back soon!
by A verified traveler
Posted 18 Sep 2024
Weak parking.
by A verified traveler
Posted 16 Sep 2024
by A verified traveler
Posted 14 Sep 2024
One thing I found unsafe, was they have a roof top bar that anyone off the street can use. That means strangers not staying in the hotel has access to all the floors with the possibility of getting robbed. You need a door key to go up on the elevator, but not going down. Also, I thought there was parking included with the room. They charge $27 a night to park car, and $15 during the day. They told us we would be towed, or ticketed if we park on the street that had meter to use for parking, that it would cost money to park on street and the meter across the street from them was only good for that street. Come to find out, it was $1.00 an hour to park on the street, and the meters within numerous blocks of the hotel would also carry a record of your car to be able to park in the same zone as meter near them. (If you drove to go shopping in town). I felt they were intentionally trying to keep us from parking on street and to using their services at a high rate. Also, parking at night and weekends by the meters are free. When you're not parked at the hotel for hours a day, you still would have to pay $15 for a short time. and $27 when over night is free? A little greedy I say. Plus they charge on credit card, $20 a day just in case we damage anything. I don't understand charging before hand. I could be charged for things that we did not do. I hope I am not billed for anything they think we did. It was a new beautiful place, and seemed very clean.
Comment from Hotel Management
16 Sep 2024 by General Manager, Hotel Management
Dear Linda, Thank you for sharing your experience with us. We apologize for any inconvenience you experienced regarding the rooftop bar access and parking situation. It's important to us that everyone at our property feels comfortable, and the safety of our guests is of the utmost importance to us. We assure you that we take guest safety seriously and work hard to ensure the security of all our guests. Regarding parking, we're sorry for any miscommunication. Our goal is to provide clarity on all charges and options available, and we appreciate your feedback on this matter. Please feel free to reach out to us offline if you have any further questions or concerns, and thank you for your feedback. We hope to have the opportunity to better serve you in the future.
by A verified traveler from Clarkston
Posted 30 Aug 2024
We were there for the pink concert and our VRBO didn’t work out. We were lucky to find a last-minute room at this hotel and it was excellent!
Comment from Hotel Management
30 Aug 2024 by General Manager, Hotel Management
Dear Brooke, We're thrilled to hear you had an excellent stay with us, especially under such last-minute circumstances! It's great that everything worked out smoothly for your visit. We appreciate you choosing our hotel and look forward to welcoming you back soon for another great experience.
by A verified traveler
Posted 10 Aug 2024
If they try to give you room 411. Try and book somewelse. Really wanted to lime this property but everything, especially service, is just off. Booked for 5 nights checked in on a Tuesday and was given a room right off the elevator and across from ice/housekeeping closet. Noise galore. Wouldn't move me as they were "sold out".......hopefully had nothing to do with the fact i was a solo female traveler?!?!. Dirty coffee cup on sideboard in elevator "lobby" didn't get removed for 24 hours..
Whoever is the management compnay needs to retrain or get fired
Comment from Hotel Management
13 Aug 2024 by General Manager, Hotel Management
Dear Mary Beth,Thank you for sharing your feedback. It’s concerning to hear about the challenges you faced during your stay. Providing a comfortable and quiet environment is important to us, and it’s clear that we fell short in this instance. Your comments about the room location and service are appreciated and will be addressed with our team to ensure improvements are made. We regret that your experience did not meet your expectations and hope you might consider giving us another chance to provide a more enjoyable stay in the future.
by A verified traveler
Posted 10 Aug 2024
Rooftop bar was great; everything was clean and squared away
Comment from Hotel Management
12 Aug 2024 by General Manager, Hotel Management
Dear Joseph,We appreciated the opportunity to welcome you to AC Hotel by Marriott Missoula Downtown. It's terrific you had a chance to visit 7R Rooftop Bar which features scenic views and refreshing drinks. Thank you for the positive feedback on our clean environment, and come back soon!
by A verified traveler
Posted 9 Aug 2024
Nice new hotel in the heart of Downtown Missoula. Rooms are clean and the location is very walkable to everything downtown. Not a bad place to stay at all.
Comment from Hotel Management
12 Aug 2024 by General Manager, Hotel Management
Dear Jeremiah,Thank you for sharing this great review of AC Hotel by Marriott Missoula Downtown. It's wonderful to learn that our convenient downtown location and clean accommodations earned your positive feedback! Safe travels, and come back soon.
