Ratings based on 71 Verified Reviews
4.9 Room cleanliness
4.9 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Sep 2024
When you first walk in the front door you are greeted with a beautiful aroma that makes you feel wonderful. The hotel is clean, quaint, modern, warm and inviting; you don’t feel like you’re in an echoing museum like most modern hotels. Ember Locke was spectacular from the staff to the bathrooms! If I ever go back to London this is where I’m staying every time. As a woman traveling alone, I felt completely safe. I had a room with a kitchenette which was perfect. The bathroom and shower were spacious and everything worked as it should. The cafe seating and outdoor seating was beyond compare. Thank you Ember Locke for a fantastic experience!
Comment from Hotel Management
26 Sep 2024 by Paul, Hotel Management
Thank you Bethany,Sadly, this is Sandfield Guest House in Oxford, not Ember Lock in London.In any event, it was a delight to host you in Oxford and we hope to welcome you back soon .Paul
by A verified traveler
Posted 22 Aug 2024
Great location I would say and also the host was great. However, the facilities not commiserate with the cost for a night. really uncomfortable bed to sleep in and toilet not flushing. not an experience I am proud of. In all fairness, the host was kind enough to offer me parking space. if the bed and mattress can be changed with new bedsheet and most importantly toilet working well, then I may recommend
Comment from Hotel Management
22 Aug 2024 by Paul, Hotel Management
Thank you for sharing your feedback, Ojo. I'm sorry to hear that you found the bed uncomfortable and had concerns about the toilet… though it appeared to be working fine when we checked it together.Please know that our mattresses are replaced regularly to ensure comfort (although we cannot, of course, cater for everyone’s unique preferences for hard/soft so always go for medium). All bed linens were replaced this Spring.I am glad, however, that you appreciated the free off-street parking that all guests are offered and I appreciate your understanding as we continue to make improvements.Many thanks,Paul
by A verified traveler
Posted 10 Jul 2024 on Hotels
Comment from Hotel Management
10 Jul 2024 by Paul, Hotel Management
Dear Mr & Mrs Ralph,Thank you so much for your review. I'm so pleased you had such a pleasant, comfortable stay & hope the rest of your trip is just as great.Many thanks,Paul
by A verified traveler
Posted 29 May 2024
Lovely restful stay at this property. Everything was just perfect.
Comment from Hotel Management
29 May 2024 by Paul, Hotel Management
Thank you so much, Kay! I'm thrilled to hear everything was perfect & that you had such relaxing experience with us.I hope to welcome you back soon, many thanks,Paul
by A verified traveler
Posted 26 May 2024
Very attentive host, clean and nice room. The shower water should be increased, its low pressure and volume.
Comment from Hotel Management
27 May 2024 by Paul, Hotel Management
Thank you, Saiful, for your kind words and feedback! We're glad you enjoyed your stay and appreciate your suggestion about the shower... we'll look into improving the water pressure promptly.Many thanks,Paul
by A verified traveler
Posted 21 Dec 2023 on Hotels
Comment from Hotel Management
21 Dec 2023 by Paul, Hotel Management
Thank you, Anthony, for the perfect score! We're thrilled you had a great experience and look forward to welcoming you back in the future.Much obliged,Paul
by A verified traveler
Posted 1 Jul 2023
Paul was a terrific host. Very helpful, easy to communicate with. Headington is a great location to explore Oxford, and if you are a fan of Lewis and Tolkien, it is the suburb that they both lived in.
Very nice to have a place to park the car while we went in to explore Oxford (in particular Magdalen College)
Comment from Hotel Management
2 Jul 2023 by Paul, Hotel Management
Thank you ever so much for taking the time to review Sandfield Guest House, Robert I'm so glad that you appreciated the service we offer and the personal touches.Hoping to welcome you back soon, many thanks,Paul
by A verified traveler
Posted 21 May 2023
Comment from Hotel Management
12 Jun 2023 by Paul, Hotel Management
Thank you ever so much for your review.It's always great to hear we're getting everything right!Many thanks,Paul
by A verified traveler
Posted 12 May 2023 on Travelocity
Paul, the host, is extremely kind and very helpful. The bed is comfortable...I slept like a log. The room and ensuite bathroom are clean and modern. I enjoyed the views outside the windows. Sandfield is close to many conveniences. I would definitely stay here again without hesitation.
Comment from Hotel Management
12 May 2023 by Paul, Hotel Management
Dear Clare,Thank you for your kind words and for sharing your experience with other visitors to Oxford.I was a delight to host you both & it was great to hear you had such a comfortable, relaxing stay.I hope you're onward trip into the Cotswolds went without incident & to welcome you back soon.Many thanks,Paul
by A verified traveler
Posted 1 Mar 2023
Comment from Hotel Management
21 Mar 2023 by Paul, Hotel Management
Full Marks! Thank you Whitney, we're so glad you enjoyed your stay so much & look forward to welcoming you back soon.Many thanks,Paul
