Ratings based on 979 Verified Reviews
2.6 Room cleanliness
3.0 Service & staff
2.6 Room comfort
2.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Nov 2024
Nothing change
by A verified traveler
Posted 20 Nov 2024
Comment from Hotel Management
21 Nov 2024 by Sharma RediResponse Specialist, Hotel Management
Hello Stephanie,Thank you for taking a moment to leave a review. The staff at the HOMETOWNE STUDIOS ST LOUIS - AIRPORT- N LINDBERGH and I were disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Sharma Red Roof Management RediResponse Specialist
by A verified traveler
Posted 19 Nov 2024
Smelled terrible, like marijuana and cigarettes, no light bulbs in the lamps, cockroach on the wall! Beds were very uncomfortable. Do not recommend!!!
by A verified traveler
Posted 17 Nov 2024
The rooms are dirty the guest are loud and obnoxious and there are roaches
by A verified traveler
Posted 8 Nov 2024
I loved the staff and the location the stay made me really feel at home
Comment from Hotel Management
11 Nov 2024 by Sharma RediResponse Specialist, Hotel Management
Thank you for taking the time to write about experience at the HOMETOWNE STUDIOS ST LOUIS - AIRPORT- N LINDBERGH. Aphrika, I am happy to hear that you loved our staff and location, and your stay made you really feel at home. Your feedback will provide encouragement to all our staff as we strive to continuously improve the quality of our services and provide our guest with all the comforts of home. We appreciate your business, Aphrika, and can't wait to see you back at Red Roof soon, where we can continue to offer you a great stay at an affordable price! Sincerely, Sharma Red Roof Management RediResponse Specialist
by A verified traveler
Posted 7 Nov 2024
It was just really horrible.
Comment from Hotel Management
12 Nov 2024 by Oniel RediResponse Specialist, Hotel Management
Thank you Yana, for taking the time to write a review of your stay at the HomeTowne Studios by Red Roof St. Louis - Airport/ N Lindbergh. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding additional details to your survey to let us know where we can improve.Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,OnielRedRoof ManagementRediResponse Specialist
by A verified traveler
Posted 5 Nov 2024
You get what you pay for.
Comment from Hotel Management
8 Nov 2024 by Carla RediResponse Specialist, Hotel Management
Dear Patrick,Thank you for taking the time to share your feedback regarding your experience at the HomeTowne Studios by Red Roof St. Louis - Airport/ N Lindbergh. We appreciate your 4/5 score following your stay. At Red Roof, feedback from our guests is always welcome as we strive to continuously improve the quality of our services.On your next stay should you have any issues while with us, please do not hesitate to let our front desk know so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,CarlaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 4 Nov 2024
Miss London and Ms Debbie are the greatest
Comment from Hotel Management
8 Nov 2024 by Carla RediResponse Specialist, Hotel Management
Dear Corey,Thank you for taking the time to share your feedback regarding your experience at the HomeTowne Studios by Red Roof St. Louis - Airport/ N Lindbergh. We are delighted to see that our staff left a lasting impression on you. I will make sure to share your comments with the rest of our team. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,CarlaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 31 Oct 2024
Great Service.
Comment from Hotel Management
10 Nov 2024 by Nishaye RediResponse Specialist, Hotel Management
Dear Taylor, The staff at the HomeTowne Studios by Red Roof St. Louis - Airport/ N Lindbergh and I would like to thank you for taking a moment to complete our survey from your recent stay. We are extremely happy to see that you had a wonderful experience, which resulted in your 5/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,NishayeRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 27 Oct 2024
I had a fantastic stay at the Home Town Suites Hotel because of Ms. Yolanda The staff were friendly and attentive, and the room was clean. The location is perfect for breakfast spots highly recommend this hotel for a comfortable and enjoyable stay.
Comment from Hotel Management
29 Oct 2024 by Janelle, GM , Hotel Management
Thank you for your feedback.
