Ratings based on 626 Verified Reviews
3.7 Room cleanliness
3.9 Service & staff
4.0 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Nov 2024
Free breakfast is much better than many with multiple options of hot foods
Comment from Hotel Management
23 Nov 2024 by General Manager, Hotel Management
Thank you for your great review! We're so pleased to hear that you enjoyed our complimentary breakfast and the variety of hot food options we offer. We take pride in providing a hearty and diverse breakfast to start your day off right, and we're glad it stood out to you.
by A verified traveler
Posted 22 Nov 2024
Very well keept good service great breakfast
Comment from Hotel Management
23 Nov 2024 by General Manager, Hotel Management
Thank you for your wonderful review! We're thrilled to hear that you enjoyed your stay with us. We take great pride in maintaining a clean and welcoming environment, and we're delighted that our service and breakfast exceeded your expectations.
by A verified traveler
Posted 19 Nov 2024
Comment from Hotel Management
19 Nov 2024 by General Manager, Hotel Management
Thank you for your business and your review. We hope to see you again the next time your travels find you in the St. Louis Airport area.
by A verified traveler
Posted 19 Nov 2024
Our room was very clean and very spacious! Didnt have any issues there. My issue was we were under the impression there was a shuttle to take us to the airport that wast available after we had already booked so we had to call an Uber. Our other issue also was the $250 security deposit that they required. That definitely seemed excessive and if we would have known it we would have booked elsewhere! Not to mention it is supposed to take 3 to 5 business days before they return it! They should rethink that deposit amount!
Comment from Hotel Management
19 Nov 2024 by General Manager, Hotel Management
Thank you for sharing your feedback. We're happy to hear that you found your room clean and spacious, and we appreciate your kind comments.We apologize for the confusion regarding the airport shuttle and understand how important clear information is when making travel plans. We will ensure that our shuttle service details are more clearly communicated moving forward.Regarding the Incidentals Charges Authorization, we appreciate your input. While the deposit is a standard part of our policy, we understand your concerns and will take your feedback into consideration.We wish you safe travels and hope to welcome you back the next time your journey brings you our way!
by A verified traveler
Posted 18 Nov 2024
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Comment from Hotel Management
19 Nov 2024 by General Manager, Hotel Management
Thank you so much for your wonderful review! We're thrilled to hear that you had such a positive experience with us. We hope to have the pleasure of welcoming you back the next time your travels bring you to our area.Safe travels and we look forward to seeing you again soon!
by A verified traveler
Posted 18 Nov 2024
Comment from Hotel Management
19 Nov 2024 by General Manager, Hotel Management
Thank you for the great review! We're so happy to hear you had a great stay with us. It's always great to know our guests enjoy their time at our hotel. We can't wait to welcome you back next time you're in the area!Safe travels and we look forward to seeing you again soon!
by A verified traveler from voorhees
Posted 15 Nov 2024
Walls must be paper thin. Hear so much through them. Also required $250 deposit (after full pay for room) is disturbing
Comment from Hotel Management
19 Nov 2024 by General Manager, Hotel Management
Thank you for sharing your feedback. We’re sorry to hear that you experienced noise issues during your stay. We take guest comfort seriously, and we will look into possible solutions to address this concern.Regarding the 250 deposit, we understand your frustration. This is a standard part of our policy, but we appreciate your input and will consider your comments as we continue to review our procedures.We wish you safe travels and hope to have the opportunity to welcome you again the next time you're in the St. Louis airport area.
by A verified traveler
Posted 13 Nov 2024
Comment from Hotel Management
14 Nov 2024 by General Manager, Hotel Management
Thank you for your business and your review. We would love to hear what we can improve on for your next visit. Please at your earliest opportunity contact us at the hotel.
by A verified traveler
Posted 12 Nov 2024
With medical issues it helped having refrigerator and microwave in room.
Breakfast and staff excellent 👌
Comment from Hotel Management
14 Nov 2024 by General Manager, Hotel Management
Thank you for sharing your experience! We're so glad to hear that our in-room refrigerator and microwave helped make your stay more comfortable, especially with your medical needs. It's also wonderful to know you enjoyed our breakfast and found our staff excellent. We truly appreciate your feedback and hope to welcome you back soon!
by A verified traveler
Posted 9 Nov 2024
Ehh
Comment from Hotel Management
10 Nov 2024 by General Manager, Hotel Management
Thank you for sharing your thoughts with us about your recent stay at Best Western St. Louis Airport North. We’re sorry to hear that your experience didn’t fully meet your expectations.We hope to have the opportunity to welcome you back in the future and provide you with a more satisfying experience.
