Ratings based on 312 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Nov 2024
I loved our stay! Clean and the staff were so very nice!
by A verified traveler
Posted 15 Nov 2024
Rooms could b updated but good place to stay
by A verified traveler
Posted 7 Nov 2024
Room was very nice. Breakfast was very good.
I accidentally left my I pad in room. A lady called me a while after I checked out to let me know. They mailed it to me. I appreciated it very very much.
We had stayed there before this and will again.
by A verified traveler
Posted 25 Oct 2024
Overall I would stay again, the sink in the bathroom was if it has air in the line. There wasn’t a steady stream just spuratic sprays of water. House keeping started knocking at 9:30 which check out was 11am.
Comment from Hotel Management
30 Oct 2024 by Area Director , Hotel Management
Dear Lyndzay,Thank you for your feedback about your recent stay. We're glad to hear that you would consider staying with us again! I apologize for the issues you encountered with the bathroom sink and the early housekeeping knock. Your comfort is important to us, and we will address these concerns to ensure a better experience for our guests in the future.We appreciate your understanding and hope to welcome you back soon for a more enjoyable stay!
by A verified traveler
Posted 20 Oct 2024
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Comment from Hotel Management
30 Oct 2024 by Area Director , Hotel Management
Dear Tyler,Thank yo uso much for the perfect guest review on the Holiday Inn Express Hazard!
by A verified traveler from Frankfort
Posted 12 Oct 2024
Could hear cell phones ring in next room and when upstairs took a shower the noise from our plumbing was loud enough we had to turn up the TV. Grounds outside were covered in trash. Fortunately the bed was good as was breakfast.
Comment from Hotel Management
30 Oct 2024 by Area Director , Hotel Management
Dear Glenn,Thank you for sharing your feedback regarding your recent stay. I apologize for the noise disturbances you experienced from neighboring rooms and the plumbing. Your comfort is important to us, and I’m sorry that this impacted your experience.Additionally, I appreciate your comments about the outdoor grounds. We are working to improve our maintenance in this area. I’m glad to hear you enjoyed the bed and breakfast, but I truly regret that other aspects did not meet your expectations.Thank you for bringing these issues to our attention, and I hope we have the opportunity to serve you better in the future.
by A verified traveler
Posted 20 Sep 2024
Comment from Hotel Management
30 Oct 2024 by Area Director , Hotel Management
Dear Meagin,Thank you for your thoughtful review! We’re glad to hear you had a positive experience overall. We appreciate your feedback and are always looking for ways to improve.If there’s anything specific you think we could enhance, please let us know. We hope to welcome you back soon for an even better stay!
by A verified traveler
Posted 15 Sep 2024
Expedia issues upon check in. Finally resolved. Just appeared to need some cosmetic updating. Cracks in ceilings, missing pictures from walls leaving hanging hardware in walls.
Comment from Hotel Management
30 Oct 2024 by Area Director , Hotel Management
Dear Victoria Hampton,Thank you for sharing your feedback regarding your recent stay. I’m glad to hear that your check-in issues were resolved, but I apologize for the cosmetic concerns you encountered in your room. We appreciate you bringing this to our attention, as we strive to maintain a welcoming and comfortable environment for all our guests.Your comments are valuable, and we will be addressing these issues to enhance our facilities. We hope to have the opportunity to welcome you back and provide a better experience in the future.
by A verified traveler
Posted 25 Aug 2024
It was clean,rooming and great breakfast
by A verified traveler
Posted 15 Aug 2024
The breakfast was amazing
