Ratings based on 64 Verified Reviews
4.2 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 Nov 2024
Even though the rooms have recently been decorated, there was an infestation of ants.
Also, the smoke detector had been removed to decorate but not replaced.
NOTE : The location of the baseplate on the wall was inappropriate and would seriously delay detection.
Comment from Hotel Management
12 Nov 2024 by The Furlong Team, Hotel Management
Thank you so much for your time on the call. I appreciate you sharing your concerns with us.I’m truly sorry about the ant issue and understand how unsettling that must have been. We’re addressing this immediately to prevent it from happening in the future.Regarding the smoke detector, I apologize for the oversight. We’ll ensure it’s reinstalled in a different, more suitable location to improve safety and detection times.Thank you again for bringing these important details to our attention; your feedback helps us maintain a safe and comfortable environment for all our guests.
by A verified traveler
Posted 3 Nov 2024
by A verified traveler
Posted 10 Jun 2024 on Wotif
Thank you very much for an enjoyable stay. My aunty and I were visiting Hawera to attend my niece's wedding and your location was perfect. Many thanks again.
Comment from Hotel Management
12 Nov 2024 by The Furlong Team, Hotel Management
Thank you so much for your kind words! We’re delighted to hear that you and your aunt enjoyed your stay and that our location was convenient for the wedding. It was a pleasure having you both with us, and we hope to welcome you back to Hawera in the future. Many thanks again!
by A verified traveler
Posted 29 Apr 2024
Clean, all basic amenities, handy location and reasonably priced.
Comment from Hotel Management
12 Nov 2024 by The Furlong Team, Hotel Management
Thank you for your feedback! We're glad to hear you found our location convenient and enjoyed the amenities. We strive to offer comfort at a great value, and we appreciate you choosing to stay with us. We hope to welcome you back soon!
by A verified traveler
Good place to stay!
Posted 21 Feb 2024 on HotelsGood place to stay on the edge of town. The room appears to have been refurbished very recently so everything was new.
The room was equipped with a large TV and excellent air conditioning.
All in all a good option if you need a motel in Hawera.
Comment from Hotel Management
21 Feb 2024 by - The Furlong Team, Hotel Management
Thank you for your positive review! We're thrilled to hear that you enjoyed your stay with us at The Furlong Motel. Our team takes great pride in providing comfortable and well-equipped rooms for our guests, and we're delighted that you found everything to your satisfaction. Should your travels bring you back to Hawera, we would be honored to host you again. :)
by A verified traveler
Posted 17 Jul 2023
by A verified traveler
Posted 19 Apr 2023 on Wotif
The friendly staff
Comment from Hotel Management
2 May 2023 by Kerry, Hotel Management
Thank you for the Feedback Carolyn, we look forward to seeing you in the future :)
by A verified traveler
Posted 12 Apr 2023
Staff is great
Comment from Hotel Management
18 Apr 2023 by Team Furlong, Hotel Management
Thank you Reginald its was a pleasure having you over :)Hope to see you soon !
by A verified traveler
Posted 8 Apr 2023
Room smeilt damp tap in bathroom drippings quite fast a cap between backdoor and frame let the cold in and not the room i booked
Comment from Hotel Management
18 Apr 2023 by Team Furlong, Hotel Management
Hi IsabellThank you for the feedback.We strive to keep up our standards, we wish you had advised us of the issues at the time, we would have gladly moved you to room that did not have issued.
by A verified traveler
Posted 31 Mar 2023 on Lastminute
This property had lovely lawns and gardens.
Comment from Hotel Management
18 Apr 2023 by Team Furlong, Hotel Management
Thank you JenniferWe appreciate your feedback.Hope to see you soon
