Ratings based on 971 Verified Reviews
3.8 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Dec 2024
by A verified traveler
Posted 8 Dec 2024
The room was clean and comfortable.
Comment from Hotel Management
9 Dec 2024 by Customer Care Team, Hotel Management
Hi Romelia,Thank you for sharing your perfect rating and feedback! We’re glad to hear that you found your room clean and comfortable. We hope to welcome you back soon for another great stay.Best Regards,Customer Care Team
by A verified traveler
Posted 4 Dec 2024
It was such a a nice stay. Bed was comfy and the bathroom mirror was beautiful. I'll be definitely be booking agaín here in the near future.
Comment from Hotel Management
6 Dec 2024 by Customer Care Team, Hotel Management
Dear Jomar,Thank you so much for your kind rating and positive comments! We're thrilled to hear that you enjoyed your stay and found the bed comfortable, and we're glad you liked the bathroom mirror. Your feedback means a lot to us, and we look forward to welcoming you back for another enjoyable stay soon!If there’s anything more you’d like to share about your experience or if you have suggestions for us, please feel free to reach out. We’d love to continue improving to make your next stay even better.Best Regards,Customer Care Team
by A verified traveler from Bellflower
Posted 2 Dec 2024
great stay i love everything about it
Comment from Hotel Management
4 Dec 2024 by Customer Care Team, Hotel Management
Hi Betty,Thank you for the fantastic rating and for letting us know you had a great stay! We're thrilled to hear that you loved everything about your experience.We look forward to welcoming you back for another memorable visit soon!Best Regards,Customer Care Team
by A verified traveler
Posted 1 Dec 2024
Comment from Hotel Management
3 Dec 2024 by Customer Care Team, Hotel Management
Dear Guest,Thank you for your review. We strive to deliver a great guest experience, but it sounds like your time with us did not meet your expectations. We apologize for any disappointment with the accommodation, and we would like to know more about how we can make your next stay with us enjoyable. We hope for a chance to redeem ourselves with you and restore your faith in our hotel and hospitality.Best Regards,Customer Care Team
by A verified traveler
Posted 1 Dec 2024
Staff never at desk no wash clothes linen was old and grey looking
Comment from Hotel Management
4 Dec 2024 by Customer Care Team, Hotel Management
Hi Charlene,Thank you for your feedback. We’re sorry to hear that your stay did not meet expectations. We understand the frustration of not having staff readily available at the desk, and we will work on improving our service availability to ensure guests receive the attention they need.Regarding the cleanliness issue, we truly apologize for the condition of the linens. We will address this with our housekeeping team to ensure that all linens are regularly checked and replaced when necessary.Your comments are valuable to us, and we are committed to improving these areas. We hope you will consider staying with us again in the future, as we would love the chance to provide you with a better experience.Best Regards,Customer Care Team
by A verified traveler
Posted 25 Nov 2024
Comment from Hotel Management
26 Nov 2024 by Customer Care Team, Hotel Management
Hi Matthew, thank you for your perfect rating! We're pleased to hear you had a good stay. If you’d like to share more about what made your stay enjoyable or any areas for improvement, we’d love to hear from you. We hope to welcome you back soon!Best Regards,Customer Care Team
by A verified traveler
Posted 25 Nov 2024
Good stay.
Comment from Hotel Management
26 Nov 2024 by Customer Care Team, Hotel Management
Hi Grace, thank you for your perfect feedback! We’re delighted to hear that you had a good stay. If there’s anything more specific you’d like to share about your experience, we’d love to hear it. Looking forward to hosting you again!Best Regards,Customer Care Team
by A verified traveler
Posted 21 Nov 2024
Comment from Hotel Management
26 Nov 2024 by Customer Care Team, Hotel Management
Hello Nancy,Thank you for sharing your rating. We’re sorry to see your experience didn’t fully meet your expectations. If there were specific areas where we could have improved, we’d appreciate your feedback so we can address them and enhance the experience for all our guests. We hope you’ll give us another opportunity to provide a more enjoyable stay in the future.Best Regards,Customer Care Team
by A verified traveler
Posted 19 Nov 2024
First it smelled like bleach in the hallway. Then found a bed bug under only of the pillows. Had to go through the district manager to get a refund because i booked the room through expedia. Then had to claim it though my bank because I never got a refund confirmation. I would NEVER recommend this place.
Comment from Hotel Management
22 Nov 2024 by Customer Care Team, Hotel Management
Dear Odessa,We deeply regret the inconvenience you faced during your stay. A bleach-like smell in the hallway is certainly not ideal, and we are reviewing our cleaning processes to ensure this doesn’t recur. Finding a bed bug under your pillow is unacceptable, and we sincerely apologize for this experience. Our pest control team has been instructed to inspect and address this issue thoroughly.We understand the frustration caused by the refund process, and we are working with third-party booking platforms to streamline such situations in the future. We appreciate your feedback and hope to regain your trust in the future.Best Regards,Customer Care Team
