Ratings based on 597 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Nov 2024
Very Nice Soot! Cozy!
by A verified traveler
Posted 17 Nov 2024
Clean, great location, amazing service with a smile! Even the studios behind the oceanfront buildings are just quick walk to the best beach!
by A verified traveler
Posted 14 Nov 2024
nice and clean property
walkable to resteraunts and to the beach
by A verified traveler
Posted 13 Nov 2024
Best in maui
by A verified traveler
Posted 11 Nov 2024
This is a gem of a resort. On the most fabulous beach, Napili Bay. I can't imagine a better location to enjoy Hawaii. The room was a bit dated, but the proximity to the beach and the ability to get to the beach just steps away is hard to beat. Be sure to eat at the Beach House restaurant at Napili Kai resort just a short walk down the beach.
We were in the lower section of rooms which are closer to the beach and have the best views.
by A verified traveler from Northville
Posted 24 Oct 2024
Next to the beach
by A verified traveler
Posted 14 Oct 2024
The property is extremely outdated and erosion has killed the best part (the direct beach access is gone). While other properties provide real A/C this one has the loud and ineffective portable coolers just for the bedrooms. Leaving sleepless nights while on vacation. The carpets are from the 1970's and they smell. The appliances are rusty in places they are so old. The screen doors on the sliders are broken. The space is smaller than the other properties nearby and double the proce. The doors that open to the beach cannot be opened from the outside so you are forced to walk around the property to the back door each time you go to the beach. Instead of offering a code to open the door you must wear a bracelet with a "fob" on it to get into the property and into the back door. This is a large black heavy item that does not feel good on the skin in the humid weather. My unit did not have enough cups and glasses so we were having to wash and reuse the few there were. I can go on with more negative comments but I think you get it...
Comment from Hotel Management
18 Oct 2024 by Napili Sunset Staff, Hotel Management
Aloha Michael, I do apologized, for not meeting your standard. We valued your feed back will addressed to the owners. We are currently updating the units and working with the states/county officials with the erosion. In the near future if ever given another chance you may request different type of keys and more glassware. Once again we do apologized and appreciate your honest feedback.
by A verified traveler from Oceanside
Posted 7 Oct 2024
The location is beautiful & the rooms are perfect. It's an oasis. Wish we could have stayed longer.
by A verified traveler
Posted 29 Sep 2024
Easy access to Napili beach will recommend to family and friends
by A verified traveler
Posted 27 Sep 2024
