Ratings based on 192 Verified Reviews
4.9 Room cleanliness
4.8 Service & staff
4.9 Room comfort
4.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Sep 2024 on Hotels
Our stay was amazing! I can’t say enough great things about the accommodations and the staff. The only thing I had a hard time with was the valet parking. The constant in and out every time you just want to stop by for an hour to change for dinner or something is a hassle with dropping the car off and requesting it again. Other than that it was fabulous!
by A verified traveler
Posted 20 May 2024
Fantastic experience! Great SPA!
All resort’s staff goes above and beyond.
by A verified traveler
Posted 3 Mar 2024
Beautiful resort!
by A verified traveler
Posted 2 Nov 2023
The hotel staff was extremely friendly, attentive and a pleasure to be around! Edna on the hospitality staff went above and beyond to make our stay special. Thank you!
by A verified traveler
Posted 9 Apr 2023
by A verified traveler
Posted 20 Feb 2023
Everything was great! The service was excellent!
by A verified traveler
New Favorite Hawaiian Resort
Posted 5 Feb 2023 on HotelsOur new favorite Hawaiian resort by far and maybe the best tropical location resort we've visited. The 2 bedroom ocean-view villa was exceptional. Gorgeous views over the pool and ocean. Beautiful decor, comfy furniture, and especially the amazing balcony with daybed, loungers and large dining table. Kitchen well stocked. We could have cooked complex meals and would have had everything we needed. Coffee was very good provided in the room with a very nice carafe style coffee maker. The resort grounds are beautiful. The pool is the most amazing pool we've ever seen. Very private with lots of hidden lagoons. Loungers around the pool were outstanding. Large with very thick cushions. Towels poolside were the only thing I found lacking, stained and small. Loved the adults only pool but no staff seemed to do anything to limit kids access so there were occasionally kids screaming through the pool. Also, I found it odd the entire top level of the pool complex isn't adults only since there is a hot tub and a little lagoon area to the right of the Serenity pool which was full of families and loud kids which made the Serenity pool not so serene. Pool service was good not great. Definitely not attentive. In room dining food and service excellent. Valet/Bell services were excellent. Very helpful, always addressing us by name. Loved the private transpiration within the Kapalua resort. Very convenient for dining and the occasional run up to the general store.
by A verified traveler
Posted 4 Aug 2022
by A verified traveler from Chevy Chase
Posted 17 Jun 2022
Truly a paradise
Comment from Hotel Management
18 Jun 2022 by Roger Bright, Hotel Management
Aloha, thank you for sharing your thoughts with us. We are thrilled that you enjoyed your time at the resort and look forward to your next visit. Hopefully in the near future. Warmest regards, Roger Bright, Director of Sales & Marketing
by A verified traveler
Posted 8 May 2022
Excellent place to stay
Comment from Hotel Management
18 Jun 2022 by Roger Bright, Hotel Management
Aloha, we are thrilled to hear that you enjoyed your time at Montage Kapalua Bay. We look forward to having you back at the resort - hopefully in the near future. Warmest regards, Roger Bright, Director of Sales & Marketing
