Ratings based on 911 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Oct 2024
Loved the property and location. Only issue is that eating establishments are somewhat limited in variety and price and most require advance reservations. I found I would drive to kanapali for more options
Comment from Hotel Management
2 Oct 2024 by Romel L., Hotel Management
Thank you for your feedback! We’re delighted to hear that you loved our property and location. Your comments regarding the dining options are greatly appreciated, and we understand how important a variety of choices can be. We apologize for the limited options available during your stay. We hope to welcome you back soon!
by A verified traveler
Posted 28 Sep 2024
Second time in Kapalua villas. Amazing experience as last time. Would definitely return.
Comment from Hotel Management
30 Sep 2024 by Romel L., Hotel Management
We're thrilled to hear that you enjoyed your second stay at Kapalua Villas just as much as your first. We can't wait to welcome you back for another amazing experience!
by A verified traveler
Posted 12 Sep 2024
Very beautiful view from living room but no view from bedroom which is what is shown in the pictures when you rent a unit. It was a great location so that was great, but I still consider it false advertisement because the bedroom view was to the parking lot. Also no outside b lounge chairs like advertised because this unit is on the second floor and not the ground level. Again these are minor issues, but issues nonetheless if you’re going by the pictures. But that living room view is BREATHTAKING!!
Comment from Hotel Management
12 Sep 2024 by Romel, Hotel Management
Thank you for sharing your feedback with us. We’re thrilled to hear you enjoyed the breathtaking view from the living room and the great location of our property. We also appreciate your constructive comments about the bedroom view and the lounge chairs.We apologize for any confusion regarding the photos and the discrepancies you mentioned. As our villas are individually owned, each has a unique layout, which can sometimes lead to variations in the features shown. For future stays, we recommend booking a ‘unit choice’ villa to ensure you have a clear understanding of the specific interior and amenities.Your feedback is invaluable to us, and we’re committed to improving based on your insights. We look forward to the opportunity to host you again and aim to provide an experience that exceeds your expectations.Thank you once again for your feedback.
by A verified traveler from Bridgeville
Posted 28 Aug 2024
Villa was clean and very convenient to beach and other activities. Area very walkable and parking easy. We really enjoyed our stay at Kapalua Villas.
Comment from Hotel Management
28 Aug 2024 by Romel, Hotel Management
Thank you so much for your wonderful 5-star review! We’re thrilled to hear that you enjoyed your stay at The Kapalua Villas Maui and found the villa clean and conveniently located. It’s great to know you had easy access to the beach and other activities.Your kind words mean a lot to us, and we’re delighted that you had a memorable experience. We look forward to welcoming you back on your next visit! Mahalo!
by A verified traveler
Posted 15 Aug 2024
Property was a little dated, need to be updated
Comment from Hotel Management
15 Aug 2024 by Romel, Hotel Management
Thank you so much for taking the time to share your feedback. We appreciate your comments and are sorry to hear that you found the room dated. We strive to provide our guests with the best possible experience, and we understand how important it is to stay in updated and comfortable accommodations.For your next stay, we recommend booking one of our GOLD units. These villas have been recently refurbished. We hope this option will better meet your expectations and enhance your stay with us.Thank you again for your feedback and for choosing to stay with us. We look forward to welcoming you back! Mahalo.
by A verified traveler
Posted 18 Jul 2024
Comment from Hotel Management
8 Aug 2024 by Romel, Hotel Management
Thank you so much for staying with us! We are sorry to hear that your experience did not fully meet your standard. If you plan to visit us again, please reach out directly to the front desk at 808-665-9170 ext. 8 so we can personally ensure your next stay is exceptional. Mahalo.
by A verified traveler
Posted 13 Jul 2024
Comment from Hotel Management
6 Aug 2024 by Romel, Hotel Management
Thank you for taking the time to leave us a review. We would love the opportunity to make things right. Please feel free to reach out to us directly, and we'll do our best to address your concerns.
by A verified traveler
Kapalua Bay Villas
Posted 3 Jul 2024 on HotelsBeautiful location with an amazing view! Clean location/unit. Friendly staff.
Highly recommend!
Comment from Hotel Management
6 Aug 2024 by Romel, Hotel Management
Thank you so much for your kind words! We’re thrilled to hear that you enjoyed the amazing view, found our location clean, and appreciated the friendliness of our staff. It’s wonderful to know that your stay was such a positive experience. Your feedback truly motivates us to continue providing the best service possible. We look forward to welcoming you back for another memorable stay!
by A verified traveler
Posted 26 Jun 2024 on Hotels
Comment from Hotel Management
6 Aug 2024 by Romel, Hotel Management
We are glad that you had a fantastic experience with us and you rated us 10/10! Your positive feedback means the world to us and motivates our team to continue delivering exceptional service. We look forward to serving you again soon!
by A verified traveler
Posted 18 Jun 2024
Very private, and stressfree.
Comment from Hotel Management
6 Aug 2024 by Romel, Hotel Management
Thank you so much for your wonderful review! We are happy to hear that you enjoyed the privacy and tranquility of our villas. It’s always our goal to provide a peaceful retreat where guests can truly relax and unwind, so it’s fantastic to know we achieved that for you.We look forward to welcoming you back to another stress-free stay in the future!
