Ratings based on 93 Verified Reviews
4.8 Room cleanliness
4.8 Service & staff
4.9 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Nov 2024
The property was a taxi ride from the main area of Havana but taxis were organised very easily. the rooms and en suite bathrooms were large and the bed very comfortable. shower a bit temperamental but it didn't matter. The house was full of old and interesting artefacts and the main guy spoke really good English and was very helpful. breakfast seemed to be whenever we wanted it and was basically anything we wanted. Very good coffee! Our stay was overall excellent
Comment from Hotel Management
18 Nov 2024 by Julia y Silvio, Hotel Management
Hola Jane!! thanks for your comments. It was a pleasure to welcome you to our hotel. We do everything possible to make our guests feel good and it is a source of pride to know that we achieved it.
by A verified traveler
Posted 20 Oct 2024
excellent
Comment from Hotel Management
20 Oct 2024 by Julia y Silvio , Hotel Management
Thank you!!Our staff is very grateful for the opportunity of sharing and your kind opinion. All the best !!
by A verified traveler from Washington
Posted 15 Sep 2024
La Rosa de Ortega is the absolute hands down, best resort in the Havana area. I call it a resort because that's the feel that it gives you. Julia and her staff are incredible. Everyone is polite. Their customer service is incredible and it's the closest thing that you will find (in the country of Cuba) to a resort style feel with all of the associated culture and experience that you'd desire coming to Havana, Cuba.
5 out of 6 visits. I have stayed here and have experienced a different room each time with the penthouse having been booked twice. If you want a little more seclusion, Ask for room number 9.
It's also one of the few locations that has a pool to sit by, relax and enjoy. There's a restaurant that's open from 7am Until 11pm daily for each and every meal after breakfast; Since that's included with your stay.
But let's take it one step further.
A big thing that separates this location Apart from others, is the true Cuban experience afforded through a fantastic tour guide and available transportation.All booked thru La Rosa!
I can never stay anywhere else other than here whenever I come. It is truly the best place in La Habana.
Comment from Hotel Management
21 Sep 2024 by Julia y Silvio, Hotel Management
Gracias Sr.Adrian.Una vez más , ha sido un inmenso placer tenerle acá. Nuestro mayor regocijo es saber que nuestros huéspedes se han sentido bien. En nombre nuestro y de nuestro staff agradecemos su amabilidad y su apoyo.
by A verified traveler
Posted 19 Jul 2024
Comment from Hotel Management
21 Jul 2024 by Julia y Silvio , Hotel Management
Gracias Mark. It has been a pleasure hosting you and your family!! We will share this feed back with our team!!
by A verified traveler
Posted 12 Jul 2024
Good customer service
Comment from Hotel Management
12 Jul 2024 by Julia y Silvio, Hotel Management
Thanks for staying with us!! Sharing your opinion is a joyful way to stimulate our staff.
by A verified traveler
Posted 13 Mar 2024
Exceptional overall.
Comment from Hotel Management
13 Mar 2024 by Julia y Silvio, Hotel Management
Gracias Mark!! It has been a real pleasure hosting you and your wife.It's a true priviledge sharing with guests so kind and emphatic like you two.Cheers!!
by A verified traveler from Bloomington
Posted 2 Jan 2024
Comment from Hotel Management
1 Feb 2024 by Julia y Silvio, Hotel Management
Big hugs from Cuba!! You are amazing!!
by A verified traveler from Bloomington
Posted 2 Jan 2024
Comment from Hotel Management
1 Feb 2024 by Julia y Silvio, Hotel Management
Gracias!! It has been fantastic to host you!!Thanks fpr sharing!! this is an incredible support.
by A verified traveler
Posted 21 Oct 2023
Good stuff ,house stile. , it fine food good.and service.complocate to find.
by A verified traveler
Wish we had more time
Posted 14 Aug 2023 on HotelsThis was such a cool place to stay! After two weeks in Varadero, we spent one night here before flying out of Havana. Upon arrival the staff was super friendly and helpful, they took all our luggage to our room while we had a complimentary welcome drink at the bar downstairs. They also arranged our taxi for the airport and our taxi for a tour of downtown Havana.
The little bar and cafe on site was fantastic. Great food, great drinks, and great service.
I had the chicken tacos, which were huge and super fresh tasting. My wife had the shrimp in garlic oil, came out still boiling hot and delicious. My son had a Cuban sandwich which looked amazing, and we ordered a ham and cheese sandwich for the little one to pull apart and a bread appetizer. All that plus 6 or 7 very good drinks for under $60
We had a baby and a stroller with us, which doesn't do well with all the stairs there, but anytime I needed to move the stroller, there was always someone running to help me.
My only complaint is we didn't have enough time here. Would have loved to try the breakfast or take a dip in the pool. Would absolutely go back!
Comment from Hotel Management
16 Aug 2023 by Julia y Silvio , Hotel Management
Elena, it was such a big pleasure to host you and your family. We try amour best every day.. thanks you for giving us the opportunity to success!!
