Ratings based on 313 Verified Reviews
4.1 Room cleanliness
3.9 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 31 Mar 2020
The service and the good atmosphère in this place .
Comment from Hotel Management
7 Apr 2020 by Quality Manager, Hotel Management
Dear guest,
Thank you for your positive rating regarding our hotel. It would be an honour to serve you again in the future. Until then we wish you well.
Regards,
Quality Manager
Iberostar Parque Central
by A verified traveler
A lovely hotel
Posted 29 Mar 2020 on HotelsA very lovely international standard hotel in a good location. We stayed in a comfortable colonial room with small balcony for watching the world. A very attractive main lobby/bar area & fabulous roof top bar/pool. Breakfasts were good with a large selection (including bacon), as was food from the bar menu (they serve chips too – the rest of Cuba serves rice & beans which is OK until you’ve been in Cuba for a while!)
We stayed in this hotel for 3 days prior to leaving Cuba due to the coronavirus. Due to a government announcement we were not able to leave the hotel for our entire stay. We were so pleased to be locked into this hotel (rather than others) and would definitely recommend staying here.
Comment from Hotel Management
31 Mar 2020 by Quality Manager, Hotel Management
Dear Ian,
It is always extremely satisfying for us to receive such complimentary reviews like this. We really do appreciate the time and effort you have taken to share this opinion of your recent holiday at Iberostar. We have treated your description as a success story.
We would like to thank you once again for your kind review and we will be delighted to welcome you back to one of our hotels soon.
Best Regards,
Quality Manager
Iberostar Parque Central
by A verified traveler
Posted 27 Mar 2020
A beautiful hotel with lots of classy character and excellent staff
Comment from Hotel Management
31 Mar 2020 by Quality Manager, Hotel Management
Dear guest,
We are very pleased to read that you had such a wonderful time with us at Iberostar and want to thank you for sharing your opinion with others. Confirmation that we were able to exceed your expectations is fantastic news for us. We are also glad that you have kept us in your fondest memories and it will be an honour to welcome you back again in the future until then we wish you all the best.
Kind Regards,
Quality Manager
Iberostar Parque Central
by A verified traveler from Lafayette, CA
Posted 23 Mar 2020
Great location. Good music in public venues. Terrible Wifi.
Comment from Hotel Management
25 Mar 2020 by Quality Manager, Hotel Management
Dear guest,
We would like to take this opportunity to thank you very much for your friendly review and at the same time for the helpful assessment of our hotel. We are also very grateful and motivated to receive your constructive feedback as we are always open to suggestions on how we can improve on a daily basis to satisfy our guest's wishes and provide an even better service now and in the future.
Thank you once again for your description. It is nice to know that you had such a fantastic time with us and we hope to see you again soon.
Best Regards,
Quality Manager
Iberostar Parque Central
by A verified traveler
Posted 9 Mar 2020
Second guest was refused entry despite of legal age. But was cuban.
Result we were on the street at 2am.
Didnt use the room. Next day PR officer talked his way oit with lies I choose to quit. Better beware
Comment from Hotel Management
19 Mar 2020 by Quality Manager, Hotel Management
Dear guest,
We would like to take this opportunity to thank you for choosing our hotel for your holiday.
All guests staying at our establishment need to registered at reception so we can ensure the safety and wellbeing of all our guests. In the event an individual who is not staying at our establishment is considered a possible disruption to our valued guests, we reserve the right to the deny them access. We are sorry if this caused any inconvenience or misunderstandings.
Best regards,
Quality Manager
Iberostar Parque Central
by A verified traveler
Posted 8 Mar 2020
Check in was bizarre.
The room was very outdated and should have been $80 instead of $250
Pool was freezing and the jacuzzi was empty.
Just an all over disappointing stay. Our friends felt the same way.
About 20 years overdue for a serious remodel.
Comment from Hotel Management
13 Mar 2020 by Quality Manager, Hotel Management
Dear guest,
Thank you for your constructive feedback on our classic hotel Iberostar Parque Central.
We are sorry to hear that we were not the right match for you on this occasion and that you were not completely satisfied with your stay. We try to think of every detail to ensure our guests have an unforgettable stay and have everything they may need. Despite our disappointment at not being able to achieve this for you, we are grateful for your feedback and will address the concerns you raised.
We would love to invite you to one of our hotels around the world and offer you an impeccable Iberostar experience.
Best Regards,
Quality Manager
Iberostar Parque Central
by A verified traveler
Posted 7 Mar 2020
Great place with very nice and professional staff.
Great location btw.
Comment from Hotel Management
18 Mar 2020 by Quality Manager, Hotel Management
Dear guest,
Thank you for your most appreciative review. Our aim is to create a particularly pleasant atmosphere for our guests with our numerous services in our beautifully designed hotel so your words confirming our success are very important to us.
Best Regards,
Quality Manager
Iberostar Parque Central
by A verified traveler
Posted 5 Mar 2020
Centrally located in Havana. Ability to walk to most of the attractions.
Comment from Hotel Management
10 Mar 2020 by Quality Manager, Hotel Management
Dear guest,
We would like for you to know that we are really pleased you had such a fabulous holiday with us and we are grateful for your appreciation.
We hope to welcome you back again soon.
Best Regards,
Quality Manager
Iberostar Parque Central
by A verified traveler
Posted 3 Mar 2020
by A verified traveler
Posted 1 Mar 2020 on Hotels
