Ratings based on 245 Verified Reviews
4.8 Room cleanliness
4.9 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler from Swampscott
Posted 29 Nov 2024
This charming hostal (really a boutique hotel) gave us an authentic taste of old Havana. It has a quirky, unique style with a lovely bar and balconies. We stayed here at the beginning and again at the end of our stay, so got to know the staff well. They were all incredibly friendly and endlessly helpful, making recommendations, booking taxis, transfers, changing money and answering all our questions. Jorge in particular was always around to help us in every way he could. We stayed in a small but comfortable room first then splurged on the suite on the upper floor, which was definitely worth the price. Both rooms had reliable WiFi, and a/c. We loved Cuba and when we go back to Havana we would definitely stay here again. Thank you to the whole team at Balcones Muralla.
Comment from Hotel Management
29 Nov 2024 by Richard, Hotel Management
Thank you so much for your review.
by A verified traveler
Posted 14 Nov 2024
This is a fantastic boutique hotel. The staff were charming and very helpful. Would recommend if you want a real Havana Viejo experience.
Comment from Hotel Management
14 Nov 2024 by Richard, Hotel Management
Thank you very much for your review.
by A verified traveler
Posted 13 Nov 2024
The location is great for walking around Old Havana. The staff was truly wonderful, someone was always there to greet you the a smile. Prepared lovely meals and happy to sit and share information and recommendations around Havana. The decor perfectly combines antiques as art.
Comment from Hotel Management
14 Nov 2024 by Richard, Hotel Management
Thank you very much for your review.
by A verified traveler
Posted 10 Nov 2024
kind people, great location
Comment from Hotel Management
14 Nov 2024 by Richard, Hotel Management
Thank you very much for your review.
by A verified traveler
Posted 26 Oct 2024
If you want to experience real old city, staying there is the best option. Hotel reception staffs all very friendly and helpful
Comment from Hotel Management
27 Oct 2024 by Richard, Hotel Management
Thank you very much for your review.
by A verified traveler
Posted 14 Oct 2024
Location location location, and the staff were amazing, so pleased to have found they had put the Aircon on for our arrival. I put 3 stars for facilities only because some extra space for bags in room and a shame the rooftop bar was not open
Comment from Hotel Management
14 Oct 2024 by Richard, Hotel Management
Dear Grant. Thank you for the review. We will surely take into consideration your experience. Please have a nice week. Best regards.
by A verified traveler
Posted 20 Aug 2024
The staff made the hostal. What phenomenal people. Thanks guys!! Did all the could to help and make our trip relaxing, and super friendly too.
Also, a beautiful venue in the middle of Havana's Old Town which is super convenient.
Comment from Hotel Management
21 Aug 2024 by Richard, Hotel Management
Thank you so much for your review.
by A verified traveler
Posted 18 Aug 2024
This is the place to start your visit in Old Havana. Staff was helpful answering questions before we arrived, arranged transportation from the airport, met us with a drink, changed our money, and gave us on-point advice for exploring. Staff was very engaging. And, some of the best food we had on the trip, both breakfast and dinner. They even accommodated my food allergy. Wonderful.
Comment from Hotel Management
18 Aug 2024 by Richard, Hotel Management
Dear Harold.Thank you so much for your comments. We were more than happy to have you in our hostal. We are glad to know you enjoyed your stay. Best regards.
by A verified traveler
Posted 20 Jul 2024
This is a unique location in the heart of old Havana, offering personable and helpful service. Good food, drinks and laundry service is available. A great place to stay if you are looking to experience the vintage charm of Havana.
Comment from Hotel Management
27 Jul 2024 by Richard, Hotel Management
Thank you very much for your review.
by A verified traveler
Posted 17 Jul 2024
Comment from Hotel Management
7 Aug 2024 by Richard, Hotel Management
Thank you.
