Ratings based on 232 Verified Reviews
4.9 Room cleanliness
4.9 Service & staff
4.8 Room comfort
4.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Nov 2024
It is difficult to review after receiving service that was nothing short of friendly, attentive and extremely helpful, however, pushing a premium price of $170 per night for a room when not all amenities are available, is cheeky. The hotel could’ve lowered the price considering the advertised pool had no water in it and the wifi didn’t reach our room.
The room was situated between an outdoor walkway, leaving very little room for privacy when the blinds were open. The furniture is beautiful and a statement piece but upon closer inspection, the finishes are quite cheap.
The above made this stay extremely difficult to justify the price for value received.
The team was incredible, so it’s really not the service that lacks but more the quality of the establishment.
Comment from Hotel Management
20 Nov 2024 by Rosabel, Hotel Management
We’re thrilled to hear that our team was able to impress with their friendly and attentive service. We appreciate your feedback and will take your suggestions regarding the Wi-Fi and privacy into account. As for the pool, we’re sorry you couldn’t enjoy it during your stay, but unfortunately, scheduled maintenance has its own timeline. We also appreciate your keen eye for detail when it comes to our furnishings; it’s a real pleasure to host guests with such exquisite taste. It was a true pleasure having you with us, even if only for one night.
by A verified traveler
Posted 20 Oct 2024
I had an amazing stay at El Candil Boutique Hotel! The room was exceptionally spacious and spotless, offering a comfortable and luxurious feel. The staff were incredibly friendly and attentive, making our entire stay even more enjoyable. The food and drinks were excellent, and the fact that they accept card payments made everything so convenient. I would highly recommend staying at this 5-star boutique hotel to anyone looking for a great experience!
Comment from Hotel Management
22 Oct 2024 by Rosabel, Hotel Management
Thank you for your glowing review! We're thrilled to hear that you had such an amazing stay at El Candil Boutique Hotel. It’s wonderful that you found the room spacious and spotless, and that our team helped make your visit extra special. We're also glad the food, drinks, and the convenience of card payments added to your experience. Your recommendation means a lot to us, and we can't wait to welcome you back for another luxurious stay!
by A verified traveler
Posted 15 Oct 2024
great location. Clean neat and tidy. Bfast perfecto
Comment from Hotel Management
16 Oct 2024 by Yanetxy , Hotel Management
Thank you for your kind words! We're glad you enjoyed the location and cleanliness, and that breakfast was perfect for you. Hope to welcome you back soon!
by A verified traveler
Posted 10 Oct 2024
It was a beautiful restored mansion. The main problem was the bed - it was absolutely awful. I struggled for 2 days to sleep properly. The staff, Yanexy and Rosabel found a way to make it more comfortable.
The wifi was terrible here. They need to fix it.
Otherwise everything else was lovely.
Comment from Hotel Management
10 Oct 2024 by Guiomar, Hotel Management
Thank you for your feedback! We're glad you enjoyed the beauty of the restored mansion and found the overall experience lovely. We’re sorry to hear about the discomfort with the bed, but it’s great that Yanexy and Rosabel were able to help make it more comfortable for you.Regarding the Wi-Fi, it is unfortunately beyond our control, as the sole provider in Cuba does not offer us service. However, we do our best to provide what we can, free of charge to our guests.
by A verified traveler
Posted 21 Sep 2024
Comment from Hotel Management
24 Sep 2024 by Rosabel, Hotel Management
We sincerely appreciate your rating of 5/5 for our hotel. Thank you for choosing us for your stay in Havana.
by A verified traveler
Posted 9 Sep 2024
Excelentisimo lugar para quedarse, el personal super atento, muy limpio, desayuno divino, super recomendado!! Si van a la habana es el lugar indicado para quedarse!!
Comment from Hotel Management
13 Sep 2024 by Yanetxy, Hotel Management
¡Muchas gracias por tu reseña! Nos alegra mucho saber que disfrutaste de tu estancia y que nuestro equipo y servicios cumplieron con tus expectativas. Nos esforzamos cada día por ofrecer lo mejor a nuestros huéspedes, y es gratificante saber que lo logramos contigo. ¡Esperamos verte de nuevo pronto en La Habana!
by A verified traveler from SAINT CLOUD
Posted 30 Aug 2024
We had a great experience at El Candil, beautiful property and very clean. Yanetxi and Rosabel were extremely helpful to arrange transportation, tours to explore the city and to provide us with tips on things to do or things to avoid. The food was very good comparing to what is available around the area. We definitely recommend El Candil as we enjoyed our stay with them.
Comment from Hotel Management
3 Sep 2024 by Guiomar , Hotel Management
Thank you so much for your kind words! We're thrilled to hear that you had a great experience at El Candil. It's wonderful that Yanetxi and Rosabel could assist in making your stay enjoyable, from arranging transportation to offering helpful tips. We're also glad you enjoyed the food and found the property beautiful and clean. Your recommendation means a lot to us, and we hope to welcome you back for another memorable stay!
by A verified traveler
Posted 22 Aug 2024
El Candil is a really special place. The staff are wonderful, professional people, and look out for you. The property is pristine, comfortable, and (important for me) quiet. The restaurant serves really good food and you are within walking distance of tasty paladares. If you want to go into Havana, taxis are just a call away. The staff are linked up to a great network of tour guides who can take you wherever.
I had such a great stay and will absolutely come back. Thank you, gracias to the brilliant team of people at El Candil.
Comment from Hotel Management
23 Aug 2024 by Guiomar, Hotel Management
Thank you so much for your kind words! We're thrilled to hear that you had such a special experience at El Candil. Our team takes great pride in providing a comfortable and peaceful environment for our guests, and we're glad to know that you appreciated the service, the restaurant, and our convenient location. It was our pleasure to assist with your transportation and tour needs, ensuring you could fully enjoy your time in Havana. We can't wait to welcome you back for another wonderful stay. Thank you again for choosing El Candil! Gracias y hasta pronto!
by A verified traveler
Posted 16 Aug 2024
Comment from Hotel Management
21 Aug 2024 by Rosabel, Hotel Management
We sincerely appreciate your rating of 5/5 for our hotel. Thank you for choosing us for your stay in Havana.
by A verified traveler from Huntington Beach
Posted 15 Aug 2024
Yanxtey went above and beyond with her excellent costumer service, honestly all the staff was great and wonderful. The hotel was very clean and the room was big and nice . The only downside is the internet which is really bad , so basically no internt at my room I had to go in certain area at the lobby to get some signal . The hotel is away from only havan like 10 miuntes drive.
Definitely I will be back if they work on the internet.
Comment from Hotel Management
16 Aug 2024 by Guiomar, Hotel Management
Thank you for your kind words and for highlighting the exceptional service provided by Yanetxy and our team. We're delighted to hear that you enjoyed the cleanliness and spaciousness of your room. We sincerely apologize for the inconvenience caused by the internet connectivity issues. Unfortunately, the internet service is beyond our control. We would love to provide a reliable connection for our guests, but the only provider available in Cuba does not offer their services to us, leaving us without alternatives.
