Ratings based on 76 Verified Reviews
4.8 Room cleanliness
4.9 Service & staff
4.7 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler from Altadena
Posted 27 Jun 2024
The restored mansion is phenomenal. The staff is customer service-oriented, and communication is one of their strengths. We also booked a tour through the hotel and were very pleased. 24-hour service, security is available. Additionally, our package included breakfast, which was delicious. If you are a coffee connoisseur, you will be very pleased. I would recommend the property to anyone visiting Cuba.
Comment from Hotel Management
27 Jun 2024 by Andre, Hotel Management
Dear both,Thank you so much and a pleasure meeting you!
by A verified traveler
Posted 7 Apr 2024
Beautiful and classy property. Good central location. It’s in Old Havana so a slight culture shock at first as a result of the mixture of gorgeous architecture and run down nature or the whole area. The hotel is immaculate and marvellous.
Comment from Hotel Management
7 Apr 2024 by Andre, Hotel Management
Dear both, a pleasure having you as our guests and thank you for your kind review. Enjoy the rest of your time in Cuba!
by A verified traveler
Posted 26 Mar 2024
In the middle of our first night the electricity went off. We woke up sweaty- no AC, no fan, in complete darkness. In the morning, we were informed they were working on restoring. No breakfast obviously. We went out, came back around noon- nothing is changed. I asked for some flashlight, as it is dark like in the cave in that room. They didn't have any. We used our phones to light up the way to the bathroom. We told staff if electricity isn't back on at 4pm we will move out and to tell owners we need refund as we can't use our room. Went out again. Came back- no electricity- so we are moving out. THEY REFUSED REFUND, EVEN AFTER I TRIED REASONING WITH THE OWNER. THEIR POLICY INCL BUILDING COLLAPSE AS NO REASON FOR REFUND! Now here is the thing- being Americans we have a limited choice when it comes to hotels, we cannot use any government properties, so we chose the best possible option out of privately owned hotels, and also their best room- at close to $300/ night. You would think at that price point they will have some CUSTOMER SERVICE? They don't. Thankfully I recorded conversations and conditions, and filed a complaint with Expedia. The owner came up with all sorts of lies and made up stories too, childish if you ask me. About hotel: it is an OLD BUILDING pretending to be artsy by hanging some abstracts, that a 6yo could paint, on the walls. We could smell musky odor they are trying to hide with countless air fresheners, after AC was off. Not worth it. Not recommended.
Comment from Hotel Management
26 Mar 2024 by Andre, Hotel Management
A general electricity black-out in Old Havana is rare and our Terms & Conditions clearly mention that there is no refund for unforeseen circumstances beyond our control. In this case the repair was done by the government company and already solved at the same day. These guests responded extremely aggressively and even physically assaulted our receptionist, when they were informed why a refund will not be given. On top of that they left the hotel without paying their outstanding bill. Expedia has been informed and supports the position of the hotel.
by A verified traveler
Posted 18 Mar 2024 on Hotels
Such an amazing hotel! The work and pride that was put into the renovation and upkeep of this place blew us away. The owner and staff were so welcoming and friendly. Everything from the information, making reservations, arranging taxis, incredible breakfast and coffee! This place and the people here added so much to our first experience in Havana. This will be my place every time in this city!
Comment from Hotel Management
19 Mar 2024 by AS Boutique Residence, Hotel Management
Thank you so much!
by A verified traveler
Posted 12 Mar 2024
Beautifully restored building in the authentic heart of Old Havana. Exceptional service and attention to detail and all of the amenities of a 5 star hotel. A memorable experience.
Comment from Hotel Management
17 Mar 2024 by AS Boutique Residence, Hotel Management
Thank you so much!
by A verified traveler
Posted 23 Feb 2024
All staff was very friendly.
Comment from Hotel Management
23 Feb 2024 by Andre, Hotel Management
Dear both, a pleasure having you as our kind guests! Wishing you all the best!
by A verified traveler
great
Posted 19 Feb 2024 on HotelsThe hotel is located in the best place in Old Havana, designed in a modern way while preserving the local materials. The service is pleasant and inviting and the breakfast is great. Highly recommended for those who wish to enjoy the real Havana contact with the locals, while maintaining a very high level of services and comfort.
Comment from Hotel Management
19 Feb 2024 by Andre, Hotel Management
Dear Avi, Thank you!! Well appreciated. It was great having you again as our guest and we hope to welcoming you again some day! Warm regards from the team and take care!
by A verified traveler
Posted 12 Feb 2024
This stay was amazing! Andre and the staff were very friendly and accommodating. This was our first time in Cuba, so they booked everything we needed.
Comment from Hotel Management
13 Feb 2024 by Andre, Hotel Management
Thank you! A pleasure having you as our guest and glad you have enjoyed your stay!
by A verified traveler
Posted 12 Feb 2024 on Hotels
Comment from Hotel Management
13 Feb 2024 by Andre, Hotel Management
Thank you! Wishing you sweet memories and all the best!
by A verified traveler
Posted 7 Feb 2024 on Hotels
Comment from Hotel Management
7 Feb 2024 by Andre, Hotel Management
Thank you and all the best!
