Ratings based on 53 Verified Reviews
4.0 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Jun 2024
The photographs in the Expedia entry for booking are totally misleading. They show pictures of other places (eg the 5-star Hotel Nacional, on the opposite side of town) and other scenes unrelated to the property. The description is also misleading - no garden, no terrace, no bar facilities. I could go on.
But the hostess was friendly and very helpful; our stay was limited and we spent little time there beyond the nights. For this it was adequate and clean. It is well located and quiet. Close to old Havana. The steps are challengingly narrow.
What I most object to is the misrepresentation through pictures and listing of things not present.
by A verified traveler
Posted 4 Jun 2023
area wasn't so great
by A verified traveler
Posted 16 Sep 2022
The manager was new to the area so she could not help us much in understanding what was happening in Havana. We did have AC which was very necessary. The power did go off several times for more than 3 hours. There was a good shower with hot water.
Comment from Hotel Management
28 Sep 2022 by Owner, Hotel Management
We're very sorry of your comment, because we helped you a lot with many problems you had. There was no power because this is Cuba, a country with several power issues. But you were in an area where hotels have huge problems with water supply, AC, water pressure, and all this was excellent in our place. We're happy to read bad comments in order to work on them, but good ones help too and are fair. We were, anyway, happy to host you.
by A verified traveler
Great place to stay in Old Havana!
Posted 11 Feb 2020 on HotelsI loved staying here! 2min walk from Plaza Vieja. Place is really clean, modern and comfortable. The lady stays at the accommodation 24hrs and is willing to help out with anything. Had a 7am flight and had to leave at 4:30am but woke up for me to check out. Definitely recommend!
by A verified traveler
Disaster service and unsanitary conditions, unruly
Posted 2 Jan 2020 on Hotelsby A verified traveler
Posted 10 Oct 2019
by A verified traveler
Posted 3 Jun 2019
Comment from Hotel Management
20 Jun 2019 by AHT, Hotel Management
Tks!
by A verified traveler
Posted 1 May 2019
Host was really nice and helpful. Also helped organise taxis
Comment from Hotel Management
1 May 2019 by AHT, Hotel Management
Thanks!
by A verified traveler
Basic B&B style accomodation
Posted 23 Apr 2019 on HotelsB&B style accommodation,family live in the same building,private room and bathroom,clean and comfortable,fridge with water and beers in room,air con,safe,good location close to Veja square,street is a little away from the tourist areas and looks a little unsafe initially but the locals here were very friendly and we found this to be a typical area when you wander off the main streets,would stay here again
Comment from Hotel Management
24 Apr 2019 by AHT, Hotel Management
Thanks!
by A verified traveler
Posted 4 Mar 2019
Value for price good. Close to old town /walking distance.
Property needs restoration of front outside area including general clean up/ lighting ,property identification ...
Inside generally ok, steps to 2nd floor rooms difficult to manage with luggage , bathroom amenities missing..
Comment from Hotel Management
20 Mar 2019 by AHT, Hotel Management
Hi, Tks for your comments. In fact we do leave bathroom amenities, soap, toilet paper, towels.
