Ratings based on 39 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Jul 2024 on Hotels
Comment from Hotel Management
22 Jul 2024 by Nordsee-Hotel Arlau-Schleuse, Hotel Management
Dear Jørgen, thank you so much for your great review. We are pleased that you enjoyed your stay and we are looking forward to your next visit. Best regards, your Nordsee-Hotel Arlau-Schleuse
by A verified traveler
Unfriendly owner lashing out at guests.
Posted 5 Jul 2020 on HotelsWhile the overall quality and cleanliness was as okay-ish expected, we had quite the unpleasant run-in with this hotels owner.
When we checked in, we were pleasantly surprised when the employee told us that there will be a breakfast buffet included in the price. We made sure to ask the employee again, who did tell us that the buffet will be included, which we thought may be a change in terms we were very happy about.
This happiness lasted until we checked out with the owner the next morning. She let us know that breakfast will be charged extra, which we did not expect. When we told her that we were promised differently the precious night, she told us that "it is not her fault her employees are incompetent" (it is...) and literally screamed at us that we should've known this. We ended up paying as she made quite the scene in front of numerous people and left our party quite upset.
Other relevant things to know are that the mattresses are pretty narrow and soft, there is no A/C (only a radiator that is deactivated in the summer, even though it was only 14C/58F that day), and poor Wi-fi (we had to use our mobile data to get a proper signal).
Overall, I would not recommend this accomodation. While the room quality was only slightly below average, the catastrophic interaction with the owner left our family quite distressed.
Comment from Hotel Management
7 Jul 2020 by Kerstin Kock, Hotel Management
Sehr geehrter Herr Blank,
wir haben Ihre Bewertung zur Kenntnis genommen.
Sie selbst haben eine Buchung bei uns ohne Frühstück vorgenommen. Es verwundert dann schon, daß Sie sich darüber negativ auslassen, wenn das Frühstück extra berechnet wird.
by A verified traveler
One night business stay
Posted 1 Jun 2019 on HotelsBooked one night last minute for business trip. Comfortable room and friendly staff who spoke English. Late ceckin was useful. Would n
Book again if in area.
by A verified traveler
Posted 26 Jul 2024 on Hotels
Comment from Hotel Management
29 Jul 2024 by Nordsee-Hotel Arlau-Schleuse, Hotel Management
Moin from North Frisia and thank you so much for your great review. We are pleased that you enjoyed your stay and are looking forward to your next visit, best regards, your Nordsee-Hotel Arlau-Schleuse
by A verified traveler
Posted 17 Jul 2024 on Hotels
Så fint hotell och otroligt vacker miljö.
Comment from Hotel Management
22 Jul 2024 by Nordsee-Hotel Arlau-Schleuse, Hotel Management
Dear Gunilla, thank you very much for your great review. It was a pleasure to welcome you here and we are looking forward to your next visit. Best regards, your Nordsee-Hotel Arlau-Schleuse
by A verified traveler
Posted 29 Jun 2024
Personal freundlich, essen gut und alles sauber
Comment from Hotel Management
22 Jul 2024 by Nordsee-Hotel Arlau-Schleuse, Hotel Management
Lieber Wolfgang, wir bedanken uns herzlich für Ihre Bewertung und freuen uns, dass es Ihnen bei uns gefallen hat und neben unserer Sauberkeit auch unser Service und unsere Speisen überzeugt haben. Seien Sie doch bald wieder einmal unser Gast - auf ein Wiedersehen hier im Nordsee-Hotel Arlau-Schleuse
by A verified traveler
Posted 18 Feb 2024 on Hotels
Comment from Hotel Management
19 Feb 2024 by Nordsee-Hotel Arlau-Schleuse, Hotel Management
Dear Gönna, thank you so much for your great review. We are pleased that you enjoyed your stay and are looking forward to your next visit. Best regards, your Nordsee-Hotel Arlau-Schleuse.
by A verified traveler
Posted 16 Oct 2023 on Hotels
Comment from Hotel Management
17 Oct 2023 by Nordsee-Hotel Arlau-Schleuse, Hotel Management
Dear Steve, thank you very much for your great review. We are glad that you enjoyed your stay. Hope to welcome you again soon. Best regards, your Nordsee-Hotel Arlau-Schleuse
by A verified traveler
Posted 14 Oct 2023 on Hotels
Comment from Hotel Management
16 Oct 2023 by Nordsee-Hotel Arlau-Schleuse, Hotel Management
Dear Ane Marie, thank you so much for your great review. We are pleased that you enjoyed your stay and are looking forward to your next visit. Best regards, your Nordsee-Hotel Arlau-Schleuse
by A verified traveler
Posted 19 Sep 2023 on Hotels
Comment from Hotel Management
25 Sep 2023 by Nordsee-Hotel Arlau-Schleuse, Hotel Management
Dear Agneta, thank you very much for your great review. We are pleased that you enjoyed your stay and we are looking forward to your next visit. Best regards, your Nordsee-Hotel Arlau-Schleuse
