Ratings based on 949 Verified Reviews
3.6 Room cleanliness
4.1 Service & staff
3.8 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Nov 2024
by A verified traveler
Posted 19 Nov 2024
Comment from Hotel Management
21 Nov 2024 by Manager, Hotel Management
Hello Takyrez,We are delighted to hear that you had a wonderful stay at our hotel! We look forward to welcoming you back soon for another fantastic experience.
by A verified traveler
Posted 18 Nov 2024
Comment from Hotel Management
20 Nov 2024 by Manager, Hotel Management
Hello Juan, We appreciate you choosing to stay with us. If you have any concerns or suggestions, please don't hesitate to contact us directly. We value your feedback and would love to hear from you to enhance our services.
by A verified traveler
Posted 16 Nov 2024
I was there for 2.5 hours and left without complaining, but it wasn’t good. The floor was sticky, damp, and you could see the mop streaks on the floor where they used dirty mop water to clean the floor. The smell was horrible. I was exhausted and tried to just go to sleep but couldn’t. I didn’t want to cause a scene, so I just left the key in the room and asked if I left the key in the room could they just check me out. They did thank god and they refunded the $50 they charged on my card. I stayed at Microtel across the street instead.had to throw away a brand new pair of socks.
Comment from Hotel Management
16 Nov 2024 by Manager, Hotel Management
Hello Dusty,Thank you for sharing your feedback with us. We regret to hear that you were unhappy with your recent experience at our hotel. We appreciate you bringing these matters to our attention as we are always looking for ways to improve our guests' stay. We have shared your comments with our housekeeping team for their review. We hope you consider giving us another chance to provide you with a more enjoyable stay in the future.
by A verified traveler
Posted 14 Nov 2024
The property was very clean and inviting. Chris was very friendly. I don't like the new computers they didn't work. Happy hour wasn't so happy, why feed adults peanut butter and jelly, no one came down to socialize. Need something more appealing to draw people to come and socialize.
Comment from Hotel Management
16 Nov 2024 by Manager, Hotel Management
Hello Anita,We appreciate your kind words about our cleanliness and staff friendliness. We regret to hear about your experience with the computers and happy hour. Your feedback regarding the food and socializing activities will be shared with the appropriate team for consideration. Thank you for sharing your thoughts to help us improve for future guests.
by A verified traveler
Posted 12 Nov 2024
We loved the Suite unit and loved our stay, the night reception and nice older man helped us check in and was very friendly and helpful, as well as the breakfast staff were absolutely wonderful and treated us very nicely. We will be back in the future as many times as we return to Hattiesburg.
Comment from Hotel Management
15 Nov 2024 by Manager, Hotel Management
Hello Innovational, It's great to hear that you enjoyed your stay in our Suite unit and had positive interactions with our staff. We appreciate your kind words about our night reception and breakfast staff. We look forward to welcoming you back on your future visits to Hattiesburg.
by A verified traveler
Posted 10 Nov 2024
Great location and the lady that checked us in was GREAT!!!
Comment from Hotel Management
13 Nov 2024 by Manager, Hotel Management
Hello Tarra,We are amped to hear you enjoyed our convenient location and experienced superb service upon check-in. Your kind words will be shared with our team. Thank you for choosing to stay with us.
by A verified traveler
Posted 5 Nov 2024
Check in was amazing the customer service rep tonight was an amazing help.
Comment from Hotel Management
7 Nov 2024 by Manager, Hotel Management
Hello Michael,We are delighted to hear that you had a pleasant check-in experience with our dedicated team member. We strive to provide exceptional service to all our guests. Your kind words will be shared with our staff to motivate them further in delivering outstanding service.
by A verified traveler
Posted 2 Nov 2024
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Comment from Hotel Management
5 Nov 2024 by Manager, Hotel Management
Hello Daniel,Thank you for sharing this rating, and we apologies if there are any inconveniences you had encountered. We appreciate your business and hope to welcome you back again in the future.
by A verified traveler
Posted 2 Nov 2024
Comment from Hotel Management
5 Nov 2024 by Manager, Hotel Management
Hello Richard,We are thrilled to hear that you had a wonderful experience at our hotel! We look forward to welcoming you back soon for another fantastic stay.
