Ratings based on 21 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
3.9 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Worse experience ever
Posted 26 Aug 2021 on HotelsUpon check-in at 12:30 am First the receptionist was sleeping and then i realised that her english is very poor
Eventhough i paid fully my reservation and i showed her the proof but she didn't accept and when i insisted she was so rude and kept repeating no money no room , so at the end i have to pay again and even higher price
Water for shwoer was smelly and to make it worse the mattress was old that i can feel mattress razors in my back , when asking them to change it or change the room , they claimed that hotel is full which was not true and the hotel was nearly empty
Breakfast was also very poor
This hotel should be maximum 1 star or even should close
by A verified traveler
Awesome little gem of a hotel
Posted 31 Dec 2019 on HotelsI stopped here just for a rest overnight on a long car journey with no expectations however amazingly comfortable and nice hotel staff are very friendly the place has lots of character and the restaurant is amazing the food is fantastic and very very reasonably priced
Comment from Hotel Management
2 Jan 2020 by Kostromichov Roman, Hotel Management
Dear Torus.
Thank you for being able to find the time and leave us a review. We are very glad that you liked everything. Our staff always makes every effort to ensure that guests have an extremely pleasant experience.
We are always glad to welcome you.
by A verified traveler from Colorado
Posted 5 Nov 2019 on Orbitz
This was a unique property based on an ancient castle style. Everything was great.
Comment from Hotel Management
21 Nov 2019 by Roman Kostromichov, Hotel Management
Dear Guest.
Thank you for your feedback. Thank you for appreciating the unique interior of our complex.
Always glad to welcome you
by A verified traveler
Posted 12 Sep 2019
Very very clean although dated, no elevators. ALWAYS TAKE UBER EVERYWHERE. The airport when you land is covered with "Taxi Pimps" who will try and have you pay them 4x the going rate.
Comment from Hotel Management
15 Sep 2019 by Kostromichov Roman, Hotel Management
Dear Guest.
Thank you for your feedback. Glad you liked our hotel. We are always glad to welcome you in our complex.
by A verified traveler
Try the restaurant at the hotel
Posted 21 Jul 2019 on HotelsVery friendly staff and delicious food
Comment from Hotel Management
26 Jul 2019 by Kostromichov Roman, Hotel Management
Dear Daria.
Thank you for finding the time and leaving us a review. We are pleased that you enjoyed it. We are glad that you appreciate the good work of the staff and the delicious food in the restaurant.
We are always glad to welcome you.
by A verified traveler
Posted 27 Jun 2019 on Hotels
Comment from Hotel Management
19 Jul 2019 by Kostromichov Roman, Hotel Management
Dear Helen.
Thank you for your time and leave us a review.
We are very pleased that you enjoyed your stay in our complex.
Always glad to welcome you.
by A verified traveler
Posted 15 Jun 2019
Comment from Hotel Management
21 Jun 2019 by Manager, Kosromichov Roman, Hotel Management
Dear Guest.
Unfortunately, you did not provide any information to understand, in order to understand what could be the reason for such a low assessment on your part. In any case, we apologize if we made a mistake on our part.
Please contact us so that we can resolve your question.
Always glad to welcome you.
by A verified traveler
Posted 29 Nov 2018 on Hotels
This is an excellent Hotel. A little far out from the city centre but the metro system here is amazing and so cheap. However, much simpler if you're driving. But the staff here are excellent and so is the food, and the surroundings a little unusual. The WiFi was very good and a lot of tv channels, though not in English. I would stay here again.
Comment from Hotel Management
2 Dec 2018 by Kostromichov Roman, Hotel Management
Dear Steven.
Thank you for the excellent feedback about our hotel. We are very pleased that you were satisfied with your stay. The staff makes every effort so that our guests get only positive emotions.
We will be very happy to welcome you!
by A verified traveler
A nice medieval touch and good food.
Posted 27 Oct 2018 on HotelsAwesome , nice restaurant
Comment from Hotel Management
31 Oct 2018 by Kosromichov Roman, Hetel Manager, Hotel Management
Dear Jean-Francois.
Thanks for your great review. We are very pleased that you enjoyed staying at our hotel.
Looking forward to your next visit!
by A verified traveler from uk
Disappointing. Isolated.
Posted 9 Aug 2018
Pros: Picturesque looks.
Cons: No one spoke English & had to communicate via a telephone to someone.
Location: Long way to Teremky Metro 45mins walk or taxi -300 hryvya. Supermarket- bought bottled water & shower gels cheaper than hotel. Own transport needed
Disappointing, hotel too far away from sights of Kyiv. No one available to help with luggage up 3 flights of stairs, no Lift. You have to pay extra for water, shampoos, shower gels towels. Your ordered Breakfast had to be booked for a "set" time- it was all on table when we arrived down- cold, no drinks (as we had not requested it- so glass of water and tea charged extra. Supposedly 5 mins from Metro but took 45 mins to walk too Teremky station & cost 300 hryvnya to come back.
Comment from Hotel Management
13 Aug 2018 by The hotel manager, Kostromichov Roman, Hotel Management
Dear Anna. Thank you for your time and feedback.
We sincerely regret that you were not completely satisfied with your stay at our hotel. We will do our best to correct those moments that disappointed you.
Thank you for helping us to be better.
We are always glad to welcome you!
