Ratings based on 681 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler from Norwood
Posted 25 Nov 2024
It was a quick stay but clean, comfortable and convenient to UHartford, our destination.
by A verified traveler from salem
Posted 3 Nov 2024
Clean and bright. Good food and coffee options on site. Excercise facilities had good choices. Beds were very clean and comfortable. Rooms were in great condition and clean.
Comment from Hotel Management
4 Nov 2024 by Hartford Marriott Downtown Management Team, Hotel Management
Dawn - thank you for taking the time review our hotel! We are so happy to see that you enjoyed all aspects of your stay from your overnight room to the amenities on site, including our food and beverage, as well as our gym. We hope to see you back in Hartford, CT soon!
by A verified traveler from Lehigh Acres
Posted 1 Nov 2024
Limited location, although right downtown. Driving around the hotel was very inconvenient. Other than that place was clean and very friendly staff.
Comment from Hotel Management
1 Nov 2024 by Hartford Marriott Downtown Management Team, Hotel Management
Thank you for the awesome review! We are happy to hear that you enjoyed your stay with us!
by A verified traveler
Posted 28 Oct 2024
Everything about the Marriott was fabulous. The staff was extremely friendly and accommodating. The food in the L Bar was excellent. The property is pristine. We'll definitely be back.
Comment from Hotel Management
29 Oct 2024 by Hartford Marriott Downtown Management Team, Hotel Management
Sheila - thank you for sharing this awesome feedback! We are so grateful that you enjoyed our property, specifically the L-Bar and staff service that you received. We look forward to having you back on your next trip to Hartford, CT!
by A verified traveler
Posted 18 Oct 2024
2024, and still have the worst wifi and the tv didnt work bc the internet wasnt strong enough…. I asked for help, the guy said… oh well. And front desk says no ethernet only wifi…
Comment from Hotel Management
18 Oct 2024 by Hotel Management, Hotel Management
Thank you for your review, and please accept my apologies for the inconvenience you suffered as a result of the issue you experienced with the Wi-Fi and internet connection. I understand how frustrating this must have been for you. I am following up with my team to ensure that we are providing our guests with immediate support should technological issues arise. I am very sorry that your stay was marred in this way, and I can assure you that the service issues you experienced will be investigated. We hope that you will give us another opportunity to provide you with a better experience.
by A verified traveler
Posted 14 Oct 2024
Very enjoyable time!
Comment from Hotel Management
14 Oct 2024 by Hartford Marriott Downtown Management Team, Hotel Management
Gregory - thank you for the awesome review! We are so happy to hear you enjoyed your stay with us in Hartford, CT!
by A verified traveler
Posted 5 Oct 2024
Its ah bit out dated.
Comment from Hotel Management
8 Oct 2024 by Hartford Marriott Downtown Management Team, Hotel Management
Thank you for your review - we appreciate your constructive criticism and will continue to work towards improving for your next visit!
by A verified traveler
Posted 23 Sep 2024
Hotel guests required to pay for parking.
Comment from Hotel Management
24 Sep 2024 by Hartford Marriott Downtown Management Team, Hotel Management
Thank you for taking the time to review. Given that our parking garage is managed by a third party, we do not control the parking logistics, including the cost of parking for the garage attached to our hotel. We apologize for the inconvenience and welcome you to return and get the discounted rate we offer for our hotel guests!
by A verified traveler
Posted 22 Sep 2024
Hot tub and pool cleanliness and their hours of availability
Comment from Hotel Management
23 Sep 2024 by Hartford Marriott Downtown Management Team, Hotel Management
Hi Tracy - thank you for the awesome review! We are so happy you enjoyed the amenities we have to offer at our hotel. We look forward to welcoming you back on your next trip to Hartford, CT.
by A verified traveler
Posted 14 Sep 2024
Comment from Hotel Management
16 Sep 2024 by Hartford Marriott Downtown Management Team, Hotel Management
Thank you for the awesome review!
