Ratings based on 994 Verified Reviews
4.0 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Dec 2024
Comment from Hotel Management
3 Dec 2024 by gm, Hotel Management
Dear Kristin,Thank you for taking the time to rate your stay with us. Your satisfaction is important to us, and we stay committed to working to make each guest experience great. If there is anything we could have done better to make your stay more enjoyable, please feel free to reach out to us and share those comments. We look forward to welcoming you back in the future!Best regards,
by A verified traveler
Posted 1 Dec 2024
Best hotel reasonable prices looks beautiful looking forward to book again
Comment from Hotel Management
1 Dec 2024 by gm, Hotel Management
Dear Amahle,Thank you so much for your kind review! We’re thrilled to hear that you enjoyed your stay and found our hotel to be beautiful with reasonable prices. It’s wonderful to know that you’re already looking forward to booking with us again!We can’t wait to welcome you back for another great experience. If there’s anything we can do to make your next stay even better, please don’t hesitate to let us know.Warm regards,
by A verified traveler
Posted 28 Nov 2024
Comment from Hotel Management
29 Nov 2024 by gm, Hotel Management
Dear Jermaine,Thank you for taking the time to share your feedback. We’re delighted to hear that you enjoyed your stay with us! We strive to provide an excellent experience for all of our guests, and your input is truly valued. If there's anything more we can do to enhance your future visits, please don't hesitate to let us know.We hope to welcome you back soon!Best regards,
by A verified traveler
Posted 20 Nov 2024
The mattress and pillows were very comfortable. The room was spotless. The lighting behind the beds and around the bathroom mirror is pretty and cool.
Don't put out water bottles with a $3 price tag. That costs you 0.20. Include a light breakfast.
Comment from Hotel Management
20 Nov 2024 by gm, Hotel Management
Dear Roberta,Thank you so much for sharing your experience with us! We’re thrilled to hear that you found the mattress and pillows comfortable and the room spotless. We’re also glad you enjoyed the lighting behind the beds and around the bathroom mirror — we love that feature too!We appreciate all your feedback. We’ll definitely take your comments into consideration as we continue to look for ways to improve our guest experience.We hope to welcome you back soon and thank you again for your valuable insights.Best regards,
by A verified traveler
Posted 19 Nov 2024
No real breakfast options, but terrific joint across the street. Clean, adequate if going to an event at the attached stadium. We use it for UConn evening basketball games.
Comment from Hotel Management
20 Nov 2024 by gm, Hotel Management
Dear Gail,Thank you for taking the time to share your review. We’re glad to hear that you found the hotel clean and convenient for attending events at the stadium, especially for UConn basketball games!We also appreciate your feedback about breakfast options. While we do offer a variety of breakfast choices from pastries to western Omelets, we're also glad you found a great alternative across the street as an additional option.We hope to welcome you back for future games or events. IBest regards,
by A verified traveler
Posted 18 Nov 2024
The room is clean. But at the price of $250 for one night, no breakfast? Not even drinking water or hot water to drink makes it terrible.
Comment from Hotel Management
18 Nov 2024 by gm, Hotel Management
Dear Jeremae,Thank you for your review. We appreciate your feedback and are glad to hear that you found your room to be clean.We understand your concerns and would like to share that, in our efforts to provide competitive rates in the heart of downtown, we focus on delivering value in terms of location and service. Our pricing is in line with other hotels in the downtown area and surrounding market.While breakfast is not included in our standard rates, we do sell a package that includes breakfast daily. We also are located within a quick walking distance to several convenient dining options nearby.We value your comments, as they help us continually enhance our guest experience. We hope to have the opportunity to welcome you back soon.Best regards,
by A verified traveler
Posted 13 Nov 2024
Comment from Hotel Management
13 Nov 2024 by gm, Hotel Management
Dear Guest,Thank you for taking the time to share your concerns with us once again. We sincerely apologize that your experience at our hotel did not meet your expectations, and we understand your frustration.We are committed to ensuring that every guest feels welcome and respected throughout their stay. Our team is empowered to deliver a positive experience while adhering to the policies and procedures of both the hotel and the Hilton brand. I truly regret that this was not your experience, and please be assured that we take your feedback seriously. We strive to provide exceptional service and ensure that no other factors influence the experience we offer our guests.We have carefully reviewed your concerns, including the recorded check-in process. While we may have a different perspective on what transpired, we are committed to continuous improvement to ensure that all guests receive the high-quality service they deserve.Thank you again for bringing this to our attention. Should you have any further questions or concerns, please do not hesitate to reach out.
by A verified traveler
Posted 10 Nov 2024
Comment from Hotel Management
11 Nov 2024 by gm, Hotel Management
Dear Renaye,Thank you for sharing your feedback with us. We're genuinely sorry to hear that your experience did not meet your expectations, and we sincerely apologize for any issues you encountered during your stay.We take all guest reviews seriously, and your comments are valuable in helping us identify areas where we can improve. If you're willing, we would greatly appreciate more details about your stay so that we can review and address where and when we can to ensure a better experience for future guests.We understand your disappointment, and we hope you'll consider giving us another chance to provide a more enjoyable stay in the future.Warm regards,
by A verified traveler
Posted 10 Nov 2024
Comment from Hotel Management
11 Nov 2024 by gm, Hotel Management
Dear Amy,Thank you for your thoughtful review and for choosing to stay with us! We're delighted to hear that you had a positive experience overall, and we truly appreciate your feedback.While we're glad you enjoyed your stay, we always strive for perfection and would love to know if there’s anything we could have done to make your experience even better. Your input helps us continue to improve and deliver the best possible service to our guests.We look forward to welcoming you back in the future!Warm regards,
by A verified traveler
Posted 29 Oct 2024
Comment from Hotel Management
4 Nov 2024 by gm, Hotel Management
Thank you for your review, George! We appreciate your feedback and are glad to hear you had a positive experience. If you have any specific suggestions or comments that could help us improve, please feel free to share. We look forward to welcoming you back!
