Ratings based on 58 Verified Reviews
3.7 Room cleanliness
3.5 Service & staff
3.6 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Hard time
Posted 5 Apr 2024 on HotelsNo house keeping staff at night ws a difficult time.
Comment from Hotel Management
2 Sep 2024 by Sharon, Hotel Management
Thank you for your feedback from April 2024. We understand that the absence of nighttime housekeeping can be a challenge. Our housekeeping services are available during regular hours, and we appreciate your understanding. Your feedback is valuable as we continue to improve our guest experience. We look forward to welcoming you back in the future.
by A verified traveler
Posted 1 Apr 2024
I love the all inclusive activities with just booking a room
Comment from Hotel Management
2 Sep 2024 by Sharon, Hotel Management
Thank you for your wonderful feedback! We’re delighted to hear that you enjoyed the all-inclusive activities during your stay. It’s great to know that this added value made your experience even better. We look forward to welcoming you back and offering more exciting activities in the future!
by A verified traveler
Posted 28 Mar 2024 on Hotels
Comment from Hotel Management
2 Sep 2024 by Sharon, Hotel Management
Thank you for taking the time to rate our resort. We appreciate all feedback, as it helps us improve our services. We’re glad to hear what you enjoyed and take note of any areas for improvement. We hope to have the opportunity to provide you with an even better experience in the future.
by A verified traveler
BAD SERVICE AT SEASONS SPORT AND SPA,HARTBEESPOORT
Posted 24 Feb 2024 on HotelsThe place is beautiful, good security as well but i was disappointed by their service, 1st we waited for our dinner for 2hrs,arrived at the restaurant at 8pm from their spa since we had a booking and ate at 10pm and after going to the kitchen and the person who was serving us several times, i didn't even spend time with my partner at the restaurant because most of the time i was at the kitchen asking them about our food. The food was also cold...2nd after having our dinner we went to their reception to collect our room key, they directed us to our room, the room number which was written on the key holder (161) was nowhere to be found and after calling them they told us to check each and every door with our key if it can open, we spent 45mins checking those houses until we found it only written summer on the door not the room number written on the key holder. when we got inside we found out that there was no aircon, no Wi-Fi but on our booking we choose the room with aircon and Wi-Fi hence we paid for it. We had to go to the reception to raise our complaint around 11.30pm. We had to bath with cold water at that night. In the morning after checking out we then asked for the manager to inform her about the bad experience we had and she wrote all this on her book and promised to give feedback the following day on the 19th February 2024 on how they can compensate us but up to now she hasn't done that and it is 6 days now.
Comment from Hotel Management
2 Sep 2024 by Sharon, Hotel Management
Thank you for taking the time to rate our resort. We appreciate all feedback, as it helps us improve our services. We take note of any areas for improvement. We hope to have the opportunity to provide you with an even better experience in the future.
by A verified traveler
Posted 18 Feb 2024 on Hotels
Comment from Hotel Management
2 Sep 2024 by Sharon, Hotel Management
Thank you for taking the time to rate our resort. We appreciate all feedback, as it helps us improve our services. We’re glad to hear what you enjoyed and take note of any areas for improvement. We hope to have the opportunity to provide you with an even better experience in the future.
by A verified traveler
Posted 30 Jan 2024 on Hotels
Welcomed by friendly security personnel and the amazing receptionist. However, we were a bit disappointed with our room, we felt it was not value for money in comparison with other places we previously stayed at.
Comment from Hotel Management
2 Sep 2024 by Sharon, Hotel Management
Thank you for taking the time to rate our resort. We appreciate all feedback, as it helps us improve our services. We’re glad to hear what you enjoyed and take note of any areas for improvement. We hope to have the opportunity to provide you with an even better experience in the future.
by A verified traveler
Posted 24 Jan 2024 on Hotels
Comment from Hotel Management
2 Sep 2024 by Sharon, Hotel Management
Thank you for taking the time to rate our resort. We appreciate all feedback, as it helps us improve our services. We’re glad to hear what you enjoyed and take note of any areas for improvement. We hope to have the opportunity to provide you with an even better experience in the future.
by A verified traveler
Posted 9 Jan 2024 on Hotels
Seasons was lovely, however, our place was a premium villa. The toaster did not work, there were only 2 towels when we arrived and there were 2 adults and 3 kids. The fridge did not get very cold and the aircons leaked whenever on. The rain came in the door and the bathroom window when it stormed so that created more problems. Also the patio was not covered, so you could not braai if it was raining or just ait outside. Otherwise, couches were lovely and comfy, beds very comfy. Kids enjoyed the slides and we enjoyed the private pool
Comment from Hotel Management
2 Sep 2024 by Sharon, Hotel Management
Thank you for taking the time to rate our resort. We appreciate all feedback, as it helps us improve our services. We’re glad to hear what you enjoyed and take note of any areas for improvement. We hope to have the opportunity to provide you with an even better experience in the future.
by A verified traveler
Posted 24 Dec 2023 on Hotels
Comment from Hotel Management
2 Sep 2024 by Sharon, Hotel Management
Thank you for taking the time to rate our resort. We appreciate all feedback, as it helps us improve our services. We’re glad to hear what you enjoyed and take note of any areas for improvement. We hope to have the opportunity to provide you with an even better experience in the future.
by A verified traveler
Best place to cater for the whole family.
Posted 12 Dec 2023 on HotelsThe place has been revamped, a new beautiful restaurant is open. They have more activities to keep kids bysy and away from internet gadgets.
Comment from Hotel Management
2 Sep 2024 by Sharon, Hotel Management
Thank you for your feedback! We’re excited to hear that you enjoyed the revamped facilities, including our new restaurant and the expanded activities for kids. It’s great to know that these updates made your stay even better. We look forward to welcoming you back and offering even more memorable experiences!
