Ratings based on 166 Verified Reviews
4.6 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Oct 2024
Beautiful hotel with lovely facilities. Room was lovely and really comfortable. We were on the front of the hotel so it was a little noisy being right by the road. But other then that, it was great. Very welcoming staff to.
Comment from Hotel Management
4 Nov 2024 by Matt A - Operations Director, Hotel Management
Hi Samantha,Thank you so much for the 5 put of 5 rating and for your kind words following your recent stay with us, it is much appreciated. Take care
by A verified traveler
Posted 30 Sep 2024
I stay here often as it’s nice, clean and cosy!
Comment from Hotel Management
1 Oct 2024 by Matt A - Operations Director, Hotel Management
Hi James,Thank you for the review and the 5* rating - we are all chuffed you enjoyed your stay - take care and thanks again
by A verified traveler
Posted 7 Sep 2024
room was fine, beer garden brilliant. spoilt by slow service and the waitress not checking certain information, then ordering dessert after having to chase menu then finding out my choice was unavailable.
Comment from Hotel Management
8 Sep 2024 by Matt A - Operations Director, Hotel Management
Hi AustenI am so sorry that your stay was spoilt by our failings out front. It was a busy shift with guests spread out every where however we will use your feedback to discuss the points with everyone to see what we could have done differently.Having ordered something, to then be told it is not available is one of my chief annoyances so that makes it even more frustrating that it has happened. Thank you for your review, take care...
by A verified traveler
Castle inn - super surprising
Posted 23 Aug 2024 on HotelsComment from Hotel Management
25 Aug 2024 by Matt A - Operations Director, Hotel Management
Hi Jonathon.We are so pleased that you enjoyed your stay enough to award us a 10 out if 10. Thank you so much, it is much appreciated....all the best...
by A verified traveler
Posted 22 Aug 2024 on Hotels
Comment from Hotel Management
29 Aug 2024 by Matt A - Operations Director, Hotel Management
Hi Mel,Thank you for awarding us an 8 out of 10 rating following your stay with us, it is much appreciated. it does leave us wondering what we needed to have done to be awarded a 10? Thanks again...
by A verified traveler
Posted 9 Aug 2024 on Hotels
Comment from Hotel Management
9 Aug 2024 by Matt A - Operations Director, Hotel Management
Hi Simon,Thank you so much for rating your stay with us as a 10 out of 10 stay. We are all delighted you enjoyed your visit with us at The Castle... thanks again, take care...
by A verified traveler
Posted 29 Jul 2024 on Hotels
Enjoyed our stay and the rooms were great.
Had a lovely pub garden too to sit out in the evening sunshine.
Comment from Hotel Management
30 Jul 2024 by Matt A - Operations Director, Hotel Management
Hi KylieWe are all delighted that you enjoyed your stay with us and very much appreciate you have taken the time to post your thoughts. Thank you for the 10 out of 10 rating - take care...
by A verified traveler
Posted 17 Jul 2024
Easy check in, very friendly and helpful staff and a very clean, comfortable room
Comment from Hotel Management
17 Jul 2024 by Matt A - Operations Director, Hotel Management
Hi Stephen,Thank you so much for the 5 out of 5 rating and the feedback on your stay, we really appreciate it. It gives everyone such a boost to know their efforts have been successful for the guests stay - thanks again - all the best.
by A verified traveler
A great place
Posted 16 Jul 2024 on HotelsI loved this place. Room was great, everything worked and included an ironing board.
Bar was very relaxing and at the same time sometimes lively. Food I also found very good
Comment from Hotel Management
16 Jul 2024 by Matt A - Operations Director, Hotel Management
Hi RaymondThank you for the review and the 8 out of 10 rating. Because we are striving for excellence we wondered where we may have fallen short for you to award us a 10? We really appreciate you staying with us and thank you again so much for the review and your kind words - it means the world to us... take care
by A verified traveler
Posted 15 Jul 2024
Comment from Hotel Management
4 Aug 2024 by Matt A - Operations Director, Hotel Management
Hi NeilThank you for the 5 out of 5 rating following your recent visit with us at The Castle. It is very much appreciated...take care
