Ratings based on 960 Verified Reviews
4.1 Room cleanliness
3.9 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Sep 2024
Comment from Hotel Management
28 Sep 2024 by Claudio Amella , Hotel Management
Good morning Thomas, Thank you for taking the time to leave feedback on your recent stay. I am glad to see you enjoyed your time with us and we do hope that you will visit us again soon! - Warm regards, Claudio Amella, Hotel Manager
by A verified traveler
Posted 26 Sep 2024
Lovely big room, clean and well equipped. Decor within hotel was really nice. Well modernised. Only downside was our room was near a generator that was making noise all through the night
Comment from Hotel Management
26 Sep 2024 by Lini, Hotel Management
Dear JayneThank you so much for your kind words! We're thrilled to hear that you had a positive experience at our hotel. Your satisfaction is our top priority, and it’s wonderful to know that we met your expectations. We truly appreciate your feedback and look forward to welcoming you back on your next visit. Warm regards, Claudio Amella, Hotel Manager
by A verified traveler
Posted 23 Sep 2024
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Comment from Hotel Management
26 Sep 2024 by Lini, Hotel Management
Dear AlanThank you so much for your kind words! We're thrilled to hear that you had a positive experience at our hotel. Your satisfaction is our top priority, and it’s wonderful to know that we met your expectations. We truly appreciate your feedback and look forward to welcoming you back on your next visit. Warm regards, Claudio Amella, Hotel Manager
by A verified traveler
Posted 1 Sep 2024
Comment from Hotel Management
2 Sep 2024 by Lini, Hotel Management
Dear TobyThank you for sharing your feedback. We're sorry to hear that your experience did not meet your expectations. We take all guest comments seriously and are committed to improving our services. Please know that your concerns have been noted and will be addressed with our team to ensure a better experience in the future.Warm regards, Claudio Amella, Hotel Manager
by A verified traveler
Posted 31 Aug 2024
Lovely hotel. Bit noisy early morning as room above kitchens. Would stay again.
Comment from Hotel Management
2 Sep 2024 by Lini, Hotel Management
Dear SandraThank you for sharing your feedback. We're sorry to hear that your experience did not meet your expectations. We take all guest comments seriously and are committed to improving our services. Please know that your concerns have been noted and will be addressed with our team to ensure a better experience in the future.Warm regards, Claudio Amella, Hotel Manager
by A verified traveler
Posted 30 Aug 2024
Lovely staff and great meals..only a few min walk into town....will go again
Comment from Hotel Management
30 Aug 2024 by Lini, Hotel Management
Dear BridgetThank you so much for your kind words! We're thrilled to hear that you had a positive experience at our hotel. Your satisfaction is our top priority, and it’s wonderful to know that we met your expectations. We truly appreciate your feedback and look forward to welcoming you back on your next visit. Warm regards, Claudio Amella, Hotel Manager
by A verified traveler
Posted 29 Aug 2024
it was lovely
Comment from Hotel Management
29 Aug 2024 by Lini, Hotel Management
Dear ShaniceThank you so much for your kind words! We're thrilled to hear that you had a positive experience at our hotel. Your satisfaction is our top priority, and it’s wonderful to know that we met your expectations. We truly appreciate your feedback and look forward to welcoming you back on your next visit. Warm regards, Claudio Amella, Hotel Manager
by A verified traveler
Posted 22 Aug 2024
Comment from Hotel Management
29 Aug 2024 by Lini, Hotel Management
Dear TraceyThank you so much for your kind words! We're thrilled to hear that you had a positive experience at our hotel. Your satisfaction is our top priority, and it’s wonderful to know that we met your expectations. We truly appreciate your feedback and look forward to welcoming you back on your next visit. Warm regards, Claudio Amella, Hotel Manager
by A verified traveler
Posted 13 Aug 2024
Great hotel ,only problem i have is with the late check in time, 4pm.I have stayed here many times and always arrived a little early, very happy to wait until 4pm for my room but wanted to use the pool. Never been a problem before but this time i was unable to use the pool at 2.30 pm. It now seems you are not allowed to use the facilities until 3pm.Otherwise excellent hotel and great staff.
Comment from Hotel Management
18 Aug 2024 by Lini, Hotel Management
Dear NiallThank you for sharing your feedback. We're sorry to hear that your experience did not meet your expectations. We take all guest comments seriously and are committed to improving our services. Please know that your concerns have been noted and will be addressed with our team to ensure a better experience in the future.Warm regards, Claudio Amella, Hotel Manager
by A verified traveler
Posted 10 Aug 2024
Nice hotel but staff at reception where more interested in a wedding party and had no problem with the wedding party and other pushing in from of people at reception and serving the wedding party over other guests. In addition we pains £30 parking where we was told to park be hotel staff then on check in told parking is only £15 and we should not have paid the meter.
Comment from Hotel Management
18 Aug 2024 by Lini, Hotel Management
Dear MatthewThank you for sharing your feedback. We're sorry to hear that your experience did not meet your expectations. We take all guest comments seriously and are committed to improving our services. Please know that your concerns have been noted and will be addressed with our team to ensure a better experience in the future.Warm regards, Claudio Amella, Hotel Manager
