Ratings based on 378 Verified Reviews
4.7 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Nov 2024
pewceful
Comment from Hotel Management
15 Nov 2024 by Amanda Beverly, Guest Services Manager, Hotel Management
We are so glad you enjoyed your stay and hope to see you for a future visit!
by A verified traveler
Posted 11 Nov 2024
peaceful.
Comment from Hotel Management
15 Nov 2024 by Amanda Beverly, Guest Services Manager, Hotel Management
We are so glad you enjoyed your stay and hope to see you for a future visit!
by A verified traveler
Posted 8 Nov 2024
Just an overnight stay w one meal. The meal was delicious, the service excellent. My server was head and shoulders above all others I interacted with in terms of ability to communicate with a guest and provide hospitality. Others communicated indifference to the guest experience or a modicum of cordiality. The dining room was uncomfortably hot although the server worked to remedy that. For reference I am 6'5 and 235 pounds. I realize the charm of the traditional furnishings, but I found the furniture in the dining hall and my guest room uncomfortably small. The bath mat and shower curtain in my room were both wet when I checked in. Disappointing. Apparently this is a popular overnight destination for people with kids 2 to 10. I would encourage the proprietors to lodge families with small children separately from adults w/o small children as much as possible. Maybe they already do that, but the buildings are such that any noise outside guest rooms is clearly audible in every guest room. I didn't find the noise of unattended children roaming the building I was placed in charming. Weather prevented me from exploring the grounds much but the property is stated as 3000 acres (!) and the stated mission around preservation/education/sustainablility/ecology seems admirable. I would dine there again, but if staying overnight would probably stay in a hotel off site. The programming/tours available sounded interesting.
Comment from Hotel Management
9 Nov 2024 by Amanda Beverly, Guest Services Manager, Hotel Management
Thank you for sharing with us your experience during your recent stay. We do apologize that there were issues preventing you from having an enjoyable time. These have been directed to the appropriate departments to be addressed.
by A verified traveler from Seneca
Posted 11 Oct 2024
Unique, lots of history! Would stay here again. Amazing property.
Comment from Hotel Management
14 Oct 2024 by Amanda Beverly, Guest Services Manager, Hotel Management
We are so glad you enjoyed your stay and hope to see you for a future visit!
by A verified traveler
Posted 19 Sep 2024
Recommend speaking with staff before reserving. Many rooms not handicap accessible. No elevators in restored buildings. Be prepared to carry luggage to third floor rooms. May not be able to park near restored building entrance. Staff was very pleasant, tour guide was very knowledgable.
Comment from Hotel Management
22 Sep 2024 by Amanda Beverly, Guest Services Manager, Hotel Management
Thank you for sharing with us about your most recent stay at Shaker Village. We do hope to see you for a future visit. If so, please notify us at check-in that you are in need of assistance with luggage and someone can meet you at your building to assist.
by A verified traveler
Posted 10 Sep 2024
love the history
service is great
interesting
Comment from Hotel Management
12 Sep 2024 by Amanda Beverly, Guest Services Manager, Hotel Management
We are so glad you enjoyed your stay and hope to see you for a future visit!
by A verified traveler
Posted 5 Sep 2024
We encountered a problem having hot water in the shower, due to the water spigot not working properly.
Also, the restaurant’s breakfast hostess was very rude to us while seating. There were only two other couples in the restaurant at that time so it was not like they were busy. We opted not to go back again during our stay.
Comment from Hotel Management
7 Sep 2024 by Amanda Beverly, Guest Services Manager, Hotel Management
Thank you for sharing with us your thoughts on your recent visit with us. We apologize that you had this experience as it is not reflective of the hospitality we strive for. These concerns have been forwarded on to the appropriate departments to be addressed. We do hope you will give us another chance in the future.
by A verified traveler
Posted 4 Sep 2024
Welcoming staff. Calm and quiet surrounding. Interesting history. A great night's rest. Good food at a good price and quantity.
Comment from Hotel Management
7 Sep 2024 by Amanda Beverly, Guest Services Manager, Hotel Management
We are so glad you enjoyed your stay and hope to see you for a future visit!
by A verified traveler
Posted 3 Sep 2024
Comment from Hotel Management
7 Sep 2024 by Aman, Hotel Management
We are so glad you enjoyed your stay and hope to see you for a future visit!
by A verified traveler
Posted 1 Sep 2024
It was really nice staying at the Shaker Village.
The spiral staircases were really awesome. We liked the tours, the self-guided tour through the buildings and the breakfast buffet was delicious!
Thanks to All the Staff who were all friendly.
Comment from Hotel Management
7 Sep 2024 by Amanda Beverly, Guest Services Manager, Hotel Management
We are so glad you enjoyed your stay and hope to see you for a future visit!
