Ratings based on 407 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Nov 2024
Property was fine, however, the site overbooked and I was downgraded to a studio instead of the 2 room suite I had booked MONTHS in advance (traveled with family, so we now were in 1 room together). Not sure why I, being a Bonvoy member was bumped, but I was. There was little sympathy about the issue at the desk, and the manager never even offered any type of reimbursement/credits for the inconvenience. We will stay elsewhere next time we are in the area.
by A verified traveler
Posted 19 Oct 2024
by A verified traveler
Posted 15 Oct 2024
by A verified traveler from Riverdale
Posted 10 Sep 2024
The staff was extremely helpful. The room was clean , the breakfast was good in the morning. The room had a slight cigarette smell to it but overall the stay was pleasant
by A verified traveler
Posted 4 Sep 2024
by A verified traveler
Posted 2 Sep 2024
We decided to stay at this hotel for a last minute business trip due to the reviews, and for the most part, we were happy with our stay. My main complaint is the noise. The only room left was a studio room, which had a large gap at the door. Our neighbors woke us up multiple times starting at 7am with pets and kids running and screaming down the hallway. The AC unit sounds like a train nearby, which made it hard to fall asleep. The room was otherwise nice and would be great for students, business trips, or longer stays. Provided they fix the door.
by A verified traveler
Posted 24 Aug 2024 on Hotels
The final night of our 6 week road trip and it was the perfect ending! We felt so comfortable due to the luxurious accommodations.
Comment from Hotel Management
26 Aug 2024 by Vanessa, Hotel Management
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay at the Residence Inn Harrisonburg.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
by A verified traveler
Posted 13 Aug 2024
Comment from Hotel Management
17 Aug 2024 by Vanessa, Hotel Management
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay at Residence Inn Harrisonburg.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
by A verified traveler
Posted 13 Aug 2024 on Hotels
Comment from Hotel Management
17 Aug 2024 by Vanessa, Hotel Management
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay at Residence Inn Harrisonburg.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
by A verified traveler
Posted 9 Aug 2024
The hotel was clean, the beds were very comfortable. The internet was down until further notice and the television didn’t work. The staff was not helpful or accommodating. There was a $100 additional pet fee not mentioned in booking page.
Comment from Hotel Management
17 Aug 2024 by Vanessa, Hotel Management
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay at Residence Inn Harrisonburg.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
