Ratings based on 987 Verified Reviews
3.4 Room cleanliness
3.9 Service & staff
3.2 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Nov 2024
Comment from Hotel Management
25 Nov 2024 by Manager, Hotel Management
Hello Jama, Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we may address your concerns accordingly. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!
by A verified traveler
Posted 24 Nov 2024
Staff was courteous and accommodating, and the mattress and linens very nice. However, the building was dated and the mattress laid upon a noisy flimsy coily steel stand, which was not appropriate for such a nice mattress.
Comment from Hotel Management
26 Nov 2024 by Manager, Hotel Management
Hello Melinda,We are delighted to hear you found our staff accommodating and enjoyed the quality of our linens. We appreciate your feedback regarding the building structure, and we will be sure to share this with our team for future improvements. We hope to welcome you back for an even more enjoyable stay.
by A verified traveler
Posted 15 Nov 2024
Comment from Hotel Management
16 Nov 2024 by Manager, Hotel Management
Hello Delaney,We're sorry to hear that your stay didn't meet your expectations. Please feel free to contact us directly to discuss any concerns you may have. We strive to provide exceptional experiences for all our guests.
by A verified traveler
Posted 9 Nov 2024
The woman who checked us in was so nice and friendly! The room was very clean and shower was hot. Beds are comfy. We would stay here again. Thank you
Comment from Hotel Management
9 Nov 2024 by CC - Guest Relations Manager, Hotel Management
Hi lauren! Thank you for your kind feedback! We're delighted to hear that you had a great experience with our friendly staff and enjoyed the clean room, comfortable beds, and hot shower. We look forward to welcoming you back in the future!
by A verified traveler
Posted 4 Nov 2024
Location was good.
Rates were good.
There were roaches in the bathroom every day that I was there. Concerned about them getting in my personal belongings.
Comment from Hotel Management
5 Nov 2024 by CC - Guest Relations Manager, Hotel Management
Hi David! Thank you for your feedback. We’re pleased to hear that you found our location and rates satisfactory. However, we sincerely apologize for the pest issues you encountered during your stay. This is not the standard we strive to maintain, and we understand your concerns regarding cleanliness and safety.We take this matter very seriously and will address it with our pest control team to ensure a thorough inspection and treatment of the property. Your experience is important to us, and we hope to have the opportunity to provide you with a much better stay in the future.
by A verified traveler
Posted 2 Nov 2024
Comment from Hotel Management
3 Nov 2024 by CC - Guest Relations Manager, Hotel Management
Hi David! On behalf of our entire team, I would like to apologize if we have failed in exceeding your expectations. Your satisfaction is important to us and we would like to know what went wrong. That would allow us to implement improvements to ensure we offer a better experience for guests in the future.
by A verified traveler
Posted 27 Oct 2024
Good place for the price. It's seen a little wear, but it's safe and clean. The free breakfast in the sister hotel next door (at the Microtel) was nice.
Comment from Hotel Management
28 Oct 2024 by Manager, Hotel Management
Hello Scott,We're pleased to hear that you found our hotel to be a good value and appreciated the cleanliness and safety. It's great that you enjoyed the complimentary breakfast at our partner property, Microtel. Your feedback is valuable, and we hope to welcome you back in the future.
by A verified traveler
Posted 26 Oct 2024
The door lock isn’t good. No hot water.
Comment from Hotel Management
26 Oct 2024 by CC - Guest Relations Manager, Hotel Management
Hi Niranjan! Thank you for bringing these concerns to our attention. We're sorry to hear about the issues with the door lock and the hot water during your stay. Your safety and comfort are our priorities, and we will address these matters promptly to ensure improvements. We appreciate your feedback and hope to provide you with a better experience in the future.
by A verified traveler
Posted 24 Oct 2024
Basic
Comment from Hotel Management
25 Oct 2024 by Manager, Hotel Management
Hello Cynthia,We appreciate your feedback and regret that your experience was not fully satisfactory. Should you need further assistance or wish to provide additional details, please feel free to contact our management team directly. Your input is valuable to us as we constantly strive to enhance our guests' experience.
by A verified traveler
Posted 22 Oct 2024
The person who checked me in was very pleasant and helpful. However, the sleeping area in the room was overly deodorized. Turns out, that was to cover up the stink in the bathroom. The bathroom smelled like it had been "cleaned" with a rotten washrag. And the toilet seat was STICKY! Unfortunately, this was something I found out by sitting on the seat. I told myself it was from the dirty washrag, but who knows. There was a sketchy stain in the corner of the shower and the shower faucet was not attached to the wall. Breakfast, which is offered at the Microtel next door, was unspeakably grim. DO NOT STAY HERE.
Comment from Hotel Management
23 Oct 2024 by Manager, Hotel Management
Hello Jennifer, We appreciate your kind words about our front desk staff. We take all feedback seriously and will address your concerns with our housekeeping team. Your experience does not meet our usual standards of cleanliness. For any future issues, we recommend reaching out to our management team during your stay for immediate assistance. Thank you for bringing this to our attention.
