Ratings based on 969 Verified Reviews
4.2 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 Dec 2024
Comment from Hotel Management
7 Dec 2024 by Manager, Hotel Management
Hello Linda,We are sorry to hear that your stay did not meet your expectations. Please feel free to reach out to us with any concerns or feedback you may have so we can address them accordingly. We value your input and hope to have the opportunity to welcome you back in the future to provide you with a better experience.
by A verified traveler
Posted 2 Dec 2024
Hotel could use an update. It could also use a deep cleaning. May have smelled some mold in the bathroom. That said the price was good and the place was convenient to the interstate.
Comment from Hotel Management
3 Dec 2024 by CC - Guest Relations Manager, Hotel Management
Hi Christine! Thank you for your feedback. We appreciate you highlighting the convenient location and good value of the property. We apologize for the issues you experienced with cleanliness and the potential mold smell. These concerns will be addressed with our team to ensure a more comfortable environment for future guests.We hope to have the opportunity to welcome you back and provide a better experience on your next visit.
by A verified traveler
Posted 1 Dec 2024
Staff was very nice. Our room was a bit dusty, but otherwise very clean.
I currently have handicap placard because of recent surgery. During the day, it was not a problem, finding a spot when we returned in the evening there was no open handicap spot. In fact, there was no parking other than one electrical car spot. We ended up taking it since that was our only choice. The ice machine wasn’t working or couldn’t keep up with demand.
Comment from Hotel Management
4 Dec 2024 by Manager, Hotel Management
Hello Sally,We appreciate your kind words about our staff and are glad you found the room clean overall. We regret any inconvenience regarding the parking situation and ice machine during your recent stay. Your feedback will be shared with the relevant departments for improvement.
by A verified traveler
Posted 26 Nov 2024
Clean and close
Comment from Hotel Management
26 Nov 2024 by CC - Guest Relations Manager, Hotel Management
Hi Cynthia! Thank you for your review. We’re glad to hear that you found the hotel clean and conveniently located. Providing a comfortable and accessible experience is always our priority.We look forward to welcoming you back in the future. If there’s anything we can do to enhance your next stay, please feel free to let us know. Safe travels!
by A verified traveler
Posted 24 Nov 2024
Staff was great
Comment from Hotel Management
25 Nov 2024 by CC - Guest Relations Manager, Hotel Management
Hi Henry! Thank you for your feedback! We're thrilled to hear that you had a positive experience with our staff. We look forward to welcoming you again soon!
by A verified traveler
Posted 24 Nov 2024
good
Comment from Hotel Management
26 Nov 2024 by Manager, Hotel Management
Hello Al,We appreciate you taking the time to share your feedback with us. If there are specific details you would like us to address, please reach out to our management team directly. Thank you for choosing our hotel for your stay.
by A verified traveler
Posted 18 Nov 2024
Comment from Hotel Management
19 Nov 2024 by CC - Guest Relations Manager, Hotel Management
Hi Christie! We sincerely appreciate your 4/5 rating, and we're pleased that you had a positive experience during your stay. While you haven't provided specific feedback, your rating is valuable to us, and we're here to address any concerns or suggestions you may have if you decide to share them in the future. Thank you for choosing our hotel, and we look forward to hosting you again on your next visit.
by A verified traveler
Posted 17 Nov 2024
Expedia indicated all pets are accepted but when arrived at the hotel with a cat I was told Expedia had not updated the new policy whereas no cats are allowed…so ended up in a hotel that was rated much lower and would have cost me much less if it had been booked earlier…Expedia did not cover all the difference in cost.
Comment from Hotel Management
18 Nov 2024 by Manager, Hotel Management
Hello Gary, We apologize for any inconvenience you experienced during your stay. Understanding hotel policies beforehand is important to ensure a smooth check-in process. We recommend contacting the hotel directly to confirm pet policies in the future. Thank you for your feedback, and we hope your future travels are more enjoyable.
by A verified traveler
Posted 12 Nov 2024
Its a nice clean hotel at a low price. The staff were super nice. The room was clean and had a microwave, fridge and coffee maker. Beds and pillows were comfy. The free breakfast was great with a very nice selection. We would stay here again!
Comment from Hotel Management
14 Nov 2024 by Manager, Hotel Management
Hello lauren,We are delighted to hear that you enjoyed your stay with us and that you found our hotel clean and affordable. It's wonderful to know that you appreciated our friendly staff and the amenities in your room. We are pleased that you found our breakfast selection to your liking. We look forward to welcoming you back in the future!
by A verified traveler
Posted 10 Nov 2024
This hotel was fine for one night. It’s a bit noisy because of its proximity to Interstate 81.
Comment from Hotel Management
11 Nov 2024 by CC - Guest Relations Manager, Hotel Management
Hi Susan! Thank you for your understanding and for bringing these issues to our attention. We truly appreciate your feedback, and we are committed to addressing and resolving the concerns you raised. We hope you will give us another opportunity to provide you with a better experience on your next visit. Thank you again for your valuable input!
