Ratings based on 887 Verified Reviews
3.3 Room cleanliness
3.6 Service & staff
3.5 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Nov 2024
Comment from Hotel Management
27 Nov 2024 by garry, Hotel Management
Thank you so much for taking the time to share your experience at Ramada by Wyndham Harrisburg/Hershey Area and rating us with a perfect score! We are thrilled to hear that you enjoyed our great service. Our team is dedicated to providing an exceptional experience for each of our guests, and your perfect rating are a testament to their hard work and dedication.We aim to provide a memorable experience and we're delighted to know we hit the mark for you. We consider our guests as part of our Ramada by Wyndham Harrisburg/Hershey Area family and your satisfaction is our highest priority. We look forward to welcoming you back on your next visit to the Harrisburg/Hershey area, hoping to exceed your expectations once again.Warm Regards,
by A verified traveler
Posted 23 Nov 2024
Very generous and helpful people.
Comment from Hotel Management
24 Nov 2024 by garry, Hotel Management
Thank you for taking the time to rate your stay at Ramada by Wyndham Harrisburg/Hershey Area with a 5-star review! We're thrilled to see that you had a great experience with us. Your rating speaks volumes about the quality service and hospitality we strive to provide our valued guests.We are always eager to exceed expectations and create memorable experiences for our guests and your rating assures us that we are on the right track. We sincerely appreciate your support and look forward to welcoming you back in the near future. Thank you once again for your positive feedback.Warm Regards,
by A verified traveler
Posted 23 Nov 2024
Comment from Hotel Management
23 Nov 2024 by GM, Hotel Management
Dear Alfred,Thank you for taking the time to rate your stay at Ramada by Wyndham Harrisburg/Hershey Area. We are thrilled to see your five-star rating and are glad that your experience with us was a great one. Your rating speaks volumes about our team's commitment to provide the highest level of service to our guests.Even though you didn't leave a detailed review, your rating is greatly appreciated and it motivates us to continually offer exceptional service. We hope to welcome you back soon and perhaps hear more about your experiences so that we can continue to deliver excellent hospitality. Warm Regards,Guest Relation ManagerRamada by Wyndham Harrisburg/Hershey Area
by A verified traveler from Jersey City
Posted 23 Nov 2024
My family loved to stay here as both kids loved to make waffles. Excellent hotel price for Hershey Park visit. Only complaint was that we thought no fridge provided but last day there my wife opened a cabinet which hid a fridge! Will come back definitely!
Comment from Hotel Management
23 Nov 2024 by GM, Hotel Management
Dear Charles,Thank you so much for taking the time to share your delightful experience at the Ramada by Wyndham Harrisburg/Hershey Area. We are thrilled to hear that your family enjoyed their stay with us, especially the kids' joy in making waffles! We strive to provide our guests with a memorable experience, and it's wonderful to know that we were able to meet your expectations.We appreciate your feedback about the fridge. It's indeed tucked away for aesthetic purposes and to maximize space, but we apologize for any confusion this may have caused. On your next visit, we will make sure to highlight these hidden features to ensure a more comfortable stay. We are delighted that you are considering a return visit. Your satisfaction is our utmost reward!Warm Regards,Guest Relation ManagerRamada by Wyndham Harrisburg/Hershey Area
by A verified traveler
Posted 22 Nov 2024
The hotel was clean, staff was friendly. Breakfast in the morning was mediocre. The rooms were clean.
Comment from Hotel Management
23 Nov 2024 by GM, Hotel Management
Dear Ashley,Thank you for sharing your recent experience at Ramada by Wyndham Harrisburg/Hershey Area. We're glad to hear that you found our hotel clean and our staff friendly. Your kind words are greatly appreciated and serve as encouragement to our team who strive to provide memorable experiences.Regarding the breakfast, we are sorry to hear that it did not meet your expectations. We value your feedback as it helps us identify the areas we can improve the guest experience. We are committed to delivering a superior experience for every guest and your comments will help us achieve that goal. We hope to have the opportunity to welcome you back and exceed your expectations on your next visit.Warm Regards,Guest Relation ManagerRamada by Wyndham Harrisburg/Hershey Area
by A verified traveler
Posted 22 Nov 2024
Very clean good breakfast but aside from room run down
Comment from Hotel Management
23 Nov 2024 by GM, Hotel Management
Dear Vivian,Thank you for choosing Ramada by Wyndham Harrisburg/Hershey Area for your stay and for taking the time to share your valuable feedback. We are thrilled to hear that you enjoyed our clean accommodations and hearty breakfast. Your satisfaction is our top priority and we are glad to have met your expectations in these areas.We have taken note of your comment regarding certain aspects of the hotel appearing run down. We are constantly striving to improve and your feedback provides us with the opportunity to do so. Please rest assured that we are committed to providing our guests with the highest standard of service and facilities. Thank you once again for your review. We hope to welcome you back soon for an even better experience.Warm Regards,Guest Relation ManagerRamada by Wyndham Harrisburg/Hershey Area
by A verified traveler
Posted 22 Nov 2024
The sheets were not clean and had stains on them, also there was a lot of noise, in fact, our neighbor made noise 24/7 and the walls were so thin and it all came through.
Comment from Hotel Management
22 Nov 2024 by GM, Hotel Management
Dear Samyar,Thank you for taking the time to share your experience at Ramada by Wyndham Harrisburg/Hershey Area. We sincerely apologize for the inconvenience you experienced with the cleanliness of the sheets and the noise level during your stay. Your comfort is our top priority and we understand how such issues can affect the overall quality of your stay.In response to your feedback, we are taking immediate measures to ensure better soundproofing in rooms and stricter quality control in our housekeeping services. We value your feedback as it helps us improve and deliver a more enjoyable experience for our guests. We appreciate your patience and understanding, and we hope to have the opportunity to serve you again with the high standard of service we strive to provide.Warm Regards,Guest Relation ManagerRamada by Wyndham Harrisburg/Hershey Area
by A verified traveler
Posted 19 Nov 2024
Great mannerism and nice & clean im completely satisfied 😌 ty!
Comment from Hotel Management
20 Nov 2024 by GM, Hotel Management
Dear Dominique,We are thrilled to hear about your satisfying experience at Ramada by Wyndham Harrisburg/Hershey Area! Our team is dedicated to providing a clean, comfortable environment along with exceptional service, and it's wonderful to know we've hit the mark for you. Your kind words about our staff's mannerism are very much appreciated and will certainly be shared with the team.It's guests like you that make our job rewarding. We truly value your feedback and are delighted you chose to stay with us. Making your visit memorable is our top priority and we're glad to hear we succeeded. We look forward to welcoming you back the next time your travels bring you to our area. Warm Regards,Guest Relation ManagerRamada by Wyndham Harrisburg/Hershey Area
by A verified traveler
Posted 18 Nov 2024
Comment from Hotel Management
19 Nov 2024 by garry, Hotel Management
I deeply regret about your unsatisfactory experience at our hotel. We sincerely apologize for the inconvenience you and your family faced, especially. We strive to provide our guests with a comfortable stay, and it’s clear we fell short in your case. I assure you that your feedback is invaluable as it helps us to improveI want to assure you that is not the standard we aim for. we hope you will consider giving us another chance to demonstrate the high-quality hospitality that Ramada by Wyndham Harrisburg/Hershey Area is known for.
by A verified traveler
Posted 17 Nov 2024
Front desk person was beyond rude and demanded I go to the front desk so she could show me I did not have a reservation for a 3rd night. I had Expedia's email confirmation showing my reservations with confirmation number, my bank account information showing the withdrawal from them, and a text receipt from Ramada saying thank you for reserving with us. Instead of being professional to me at all, she also refused to even check my electronic documents on my phone or even on her computer. That was an indication already that this person was never going to do the right thing. She demanded I call Expedia, not ask, demanded. I said to her, "you have a contract with Expedia are you telling me, you cannot call or look to see what is going on?!" She again said, "call Expedia"..at this point I knew I was no longer going to keep my reservation it was not worth the experience. I still called Expedia. Expedia representative while on the phone with me called the front desk, twice to get to let them know we did in fact have a reservation for 3 nights, 2 nights on my credit card and 1 night on my debit card. Both times he called she purposely disconnected the call. The representative even said to me I heard the person say hello then hang up. The representative issued me a refund, transferred my disabled mother and I to a new hotel and issued us a credit voucher for a future reservation anywhere. Do yourself a never go to this place if you expect professionalism and care for the customer!
Comment from Hotel Management
18 Nov 2024 by GM, Hotel Management
Dear Lynnette,Thank you for taking the time to share your experience. We deeply regret to hear about the difficulties you faced during your stay. At Ramada by Wyndham Harrisburg/Hershey Area, we strive to provide exceptional customer care, and it appears we fell short of our goal during your visit. We sincerely apologize for any inconvenience and understand how frustrating this situation must have been for you.Your feedback is invaluable and will help us enhance our communication and customer service. We are taking immediate measures to ensure such incidents don't recur. We appreciate your patience and understanding, and we hope to have the opportunity to make things right and regain your trust during a future stay.Warm Regards,Guest Relation ManagerRamada by Wyndham Harrisburg/Hershey Area
