Ratings based on 976 Verified Reviews
3.1 Room cleanliness
3.6 Service & staff
3.5 Room comfort
2.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Nov 2024
Comment from Hotel Management
25 Nov 2024 by Kk, Hotel Management
Thank you for your feedback, we will work on your concerns.
by A verified traveler from Goulds
Posted 21 Nov 2024
Comment from Hotel Management
25 Nov 2024 by Kk, Hotel Management
Thank you for your feedback, we will work on your concerns.
by A verified traveler
Posted 19 Nov 2024
Bathroom had limitless supplies no toilet paper the first day second day third day checked out
Comment from Hotel Management
20 Nov 2024 by Kk, Hotel Management
Thank you for your feedback, we will work on your concerns.
by A verified traveler
Posted 18 Nov 2024
It was worth the money
Comment from Hotel Management
19 Nov 2024 by Kk, Hotel Management
Thank you for your feedback, we will work on your concerns.
by A verified traveler
Posted 12 Nov 2024
Comment from Hotel Management
12 Nov 2024 by Kk, Hotel Management
Thank you for your feedback, we will work on your concerns.
by A verified traveler
Posted 10 Nov 2024
Do not stay here. I booked a room and was unable to stay there due to it being dirty when I checked in. The comforters and coverlets were stained and when I politely asked the front desk if I could get a new comforter, they joked that it hadn't been cleaned. I didn't find this funny. They told me that they were all out of clean comforters, and so I politely apologized, and said that I would have to find a new place to stay due to the fact that they wouldn't try to help me out, and clean the room. I did just that and stayed at a SpringHill Suites a couple miles away, and had a lovely night. When Expedia followed up with them, potentially trying to get me compensation for my failed stay, the woman at the front desk acknowledged the situation, acknowledged that the room was unclean, and swiftly told the agent that I would not be getting a refund, nor any compensation. This was a horrible experience, and I'm glad I ended up checking out the same night I was supposed to check in.
Comment from Hotel Management
11 Nov 2024 by Kk, Hotel Management
Thank you for your feedback, we will work on your concerns
by A verified traveler
Posted 1 Nov 2024
It was a great place. Clean and friendly staff, my only issue was the lighting on the outside pf thebuilding. They made it impossible to get the room dark enough to sleep.
Comment from Hotel Management
4 Nov 2024 by Kk, Hotel Management
Thank you for your feedback, we will work on your concerns.
by A verified traveler
Posted 31 Oct 2024
Staff was not knowledgeable of ADA law. Dirty and Musky. The microwave burned out and the A/C did not cool properly. No working amenities. Charged extra for parking but there was no security on site. With the extra expense, my family and I could go somewhere cleaner.
Comment from Hotel Management
31 Oct 2024 by Kk, Hotel Management
Thank you for your feedback, we will work on your concerns.
by A verified traveler
Posted 27 Oct 2024
The Lobby was the nicest part of the building. Everywhere else is need of repairs. Holes in the walls, paint peeling, numerous scuff marks. Room was pretty small, would have been better with only one bed in it. Black out curtain had a hole in it.
Comment from Hotel Management
31 Oct 2024 by Kk, Hotel Management
Thank you for your feedback, we will work on your concerns.
by A verified traveler
Posted 27 Oct 2024
This place is very outdated, on a verge of falling apart. Very loud till late hours, dirty, old, broken furniture, smelly, moldy! I can keep on going.
Comment from Hotel Management
31 Oct 2024 by Kk, Hotel Management
Thank you for your feedback, we will work on your concerns.
